The staff are very friendly. If you speak English, there is no problem.
I was frustrated because I couldn't speak both English and Vietnamese.
The staff didn't care at all and tried to help.
Bus reservation, Sapa area ticketing, etc. are all solved.
Motorbike rental is also available at the hotel.
The location is at the entrance of Cat Cat Village, so you have to walk uphill to get to the central city center.
Breakfast is okay, but the problem is that the sound insulation is too weak.
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