Really lovely staff - let me begin with that. Smiley, particularly the breakfast ladies (and the lady in the kitchen where it looked very hot and fast paced). Breakfast was excellent, even by PI standards which are always high. Room (104) was very tired and unbelievably noisy - could hear voices and thumping footfall from upstairs well into the night, even though I don’t think the occupants were making much noise. Everyone who entered the corridor could be heard. I dread to think what it would be like if other occupants were actually noisy! Two of the three beds (family room) were very uncomfortable with springs visible from the side of the mattress! Air con didn’t work properly and kept cutting out. Only saving grace was a good shower. Did not sleep well at all and neither did anyone else (other than the child in the comfy bed). So despite delightful staff, would not return