Anonymous User
September 7, 2021
I booked 2 deluxe rooms from August 31st to September 6th. When I got to the store in the afternoon, the door lock of one room was broken and the door could not be opened directly; the bathroom sliding door of the other room was broken. Cannot switch. Go to the front desk to change rooms again. The second time I took the room, one room had a lot of small insects in the bathroom, and another room could smell pungent while wearing a mask. There was an electric control switch for the exhaust fan at the door of the room, but there was no exhaust fan. . . . At that time, I contacted Ctrip to discuss check-out, but the hotel refused on the grounds that I had already checked in for nearly 1 hour, and finally only stayed for 1 day.
It was found that the shower head was broken at night, and the front desk called the security guard to repair it, but it could not be completely repaired, saying that there were no accessories. . . There is only one shoe between the toilet and the glass, and it is extremely awkward and laborious when I sit on it with my knees against the glass. . .
This time I was going to stay for a long time, and I brought a lot of daily necessities and school supplies. I chose this one because it is opposite to Wanda, so children can go shopping by themselves after class. As a result, this hotel was too cheating to change hotels after staying for a day. Not only was it time-consuming and laborious, but it also delayed the child's 1st online class, which was really speechless. . .
In addition, the hardware and software facilities of this hotel can be understood and accepted at this price if they are sold in the western region. On the east coast, the price is comparable to that of Atour, but the facilities are more than one and a half stars behind, at best the level of an old low-end express hotel.
In addition, I would like to praise Ctrip, which quickly responded to and coordinated the issue of check-out refunds.
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