This is my first negative review of a hotel, and I just had to write it! I was stuck in traffic and had to find a hotel on short notice, thinking that Lavande, being a chain, wouldn't be too bad. But when I arrived, I was shocked.
I booked three rooms. Room 811 had a huge orange oil stain on the pillowcase—I could see it from a distance even with my nearsightedness. You're supposed to be a brand, right? Why couldn't you just throw away a pillowcase with such a huge oil stain?
Room 311 had a black stain on the pillowcase, and the floor was the same.
I didn't even bother checking Room 812, but I'm sure if two of the three rooms I booked were unsanitary, the third wouldn't be much better, and none of them were the cheapest room type in your hotel. The soundproofing was also terrible; it was so noisy at night I couldn't sleep.
The cleanliness, soundproofing, and service were all terrible. When I checked in, I asked for an extra blanket for Room 311, and the front desk agreed. Later, I asked if I could get one for Rooms 811 and 812 as well, and the front desk said no, they didn't have enough blankets. I said, "Okay, then I'll just get one for Room 311," but in the end, they didn't give me any blankets at all.
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