This hotel set the standard for London, I am a costal town taxi driver bringing guests to this hotel, but I was treated with the upmost respect, I was not rushed, allowed to calmly take payment from the customer, helped with unloading the luggage, and, offered to use the restroom while they watched my vehicle for me, I was treated better here than I have been at any other London hotel whilst doing my job, in fact better than I have been staying as a guest in some London hotels. Keep up the Fantastic effort, and thank you to the two gentlemen at the door who made this one of the most pleasant experiences of a London hotel, you are a credit to the hotel