Ruby Properties in London

The hotel is in a great location and the staff are fantastic. Shout out to Carlos and Jan, but honestly the staff are the joy of this hotel. The food is also fantastic, I don't understand why they don't push the restaurants more. The pizza is honestly better than the Pizza Express across the road, and the focaccia sandwiches are awesome. If they added a genuinely good burger, this would the THE PLACE. Drinks are good, but weak, like most of the UK (compared to Spain). The downsides... the flies in the bar area are still there, and they are annoying. There are no blackout curtains, and in June, at 4 AM we were greeted by Mr. Sunshine. Unacceptable. The AC just doesn't work. Different rooms over a month. It turns off after X amount of hours (I'd say 6 but it's hard to know) and while you put it at full power 19° it isn't (believe me, I live in Madrid, when I put my system to 19° I freeze in 30 minutes. This wouldn't be so bad except for the fact that the rooms have winter duvets. The bathrooms are SUPER CLEAN but... I just can't take the clear glass showers. Sorry, not sexy. The bed is fantastic, but the pillows are not — super warm, because they're artificial. Look, I like this hotel, I've stayed 4 times and will probably stay again. But... it's cutting corners in the wrong places. The three scores are: location, the bar, and 10x the staff. Love the staff. And the food. 

This hotel is relatively petty bourgeoisie. There is a 24-hour bar on the first floor, and breakfast is 20 pounds per person. I think it is OK. The only thing is that the room is a little small, about 11m2, but everything else is good.

Staff members were extremely friendly and helpful. Location was good, quieter than city centre (plus points) and surrounded by F&B and supermarkets. Very convenient. 5-7 min walk to 2 tube stations (Waterloo and Lambert North) and 2-3 min walk to bus stops. Room was clean, just that toilet had no shelf to put things. Wardrobe rung runs perpendicular to its door rather than parallel, so clothes had to be hung behind one another and it was rather troublesome to take clothes out.