Rydges Resort Hunter Valley, an EVT hotel Reviews

Disappointed and Frustrated Stay!!! We recently stayed at Rydges Hunter Valley and were extremely disappointed with the experience. Despite booking and paying in advance for a twin room, we were given a king bed instead. We clearly stated we were friends, not a couple, but the manager simply told us that twin rooms were “subject to availability” — which was never mentioned during booking. Her response? Either take the king bed or cancel and get a refund to go elsewhere. No empathy, no help — just plain rude and dismissive. We booked three rooms and requested to be placed closer together, yet we were assigned rooms in separate blocks, even though it was clear the hotel wasn't full. The room we got seemed neglected — the door lock wasn’t working properly and there were flying insects inside, which made it feel unclean and unwelcoming. This is far from the standard we expected from Rydges. Poor customer service, lack of communication, and no willingness to accommodate reasonable requests. Would not recommend and definitely won't be returning.

Location very good and near all the winery. We managed to see wild kangaroos in the late afternoon across the hotel. A lot of ducks in the ponds, there is also a train for photo taking. Breakfast was fast and good! Waterpark seemed super fun but it’s too cold to play… Maybe only bad side was the kids playroom was far and open during weekend only.. in which we are not expecting.

Unfortunately this place is way over priced and well over run. You have to pay for everything on top of the already expensive room prices. Pool is old and kids area is in need of an upgrade. No sufficient shading in pool or kids area. We had a poor experience in our room, and much to the credit of staff, we were quickly upgraded to a bigger and better room. This was the saver for us, and made the stay worth it in the end. Staff are very friendly. Food was good in both restaurants, particularly downstairs at the bar. Ridges haven't really bothered doing any sufficient upgrades since Taking over.. The place feels old and outdated. Won't be going back.

Central location. No complains. Comfortable warm room

Very family friendly hotel. Will visit again next holiday.

location is good, convenient to everywhere in Hunter Valley. Great for families with kids, lots of stuff to play with, though most of them are open only at weekends or school holidays, and when I go there on 17/18 Dec., some of them are still not open or not working? The brekkie is quite good, lots of choice.

EXCELLENT LOCATION! GOOD SERVICE TO HUNTER VALLEY VISITOR....

Was absolutely good trip

Nice customer service

Villa needs to be refreshed to bring it back to its former glory. Particularly the carpet and curtains plus extra cooking items needed. The nacho in the restaurant was dry and inedible. Nice grounds and friendly staff.

Perfect

Extended our stay for an extra day, was there from 24/12/22 to 2/1/23, awesome experience. Will definitely visit again.

Rooms are in good condition. Only downside is that housekeeping is not included and have extra charges.

pretty good