Guest User
February 14, 2024
It’s a pleasant surprise that there is such a resort hotel base in Luoding. The price has not increased during the Chinese New Year, so I went there as a family to experience it. The hardware is very good and new, and the decoration taste is good. The hotel is not yet fully completed, the swimming pool has not been dug yet, the service system is very rusty and imperfect, and the housekeeping service is even more disorganized. There are many specific matters, so I’ll just pick a few to talk about. First of all, the front desk cannot be contacted by the guest room's landline. Every time I need service, I have to go to the front desk on the first floor in person. Then the attitude of the front desk staff makes me feel very unfriendly and unenthusiastic. Everything she asked was subject to first rejection. For example, she didn’t give her a breakfast ticket. Go get it. She said I would check for you first to see if you have a room. I can’t give it to you if you don’t guarantee it... It made me really uncomfortable to hear that. You can feel free to os, but is it necessary to say it? It’s not like I don’t have money to pay for food and I don’t bother to ask you... I only have 2 bottles of mineral water for a few nights. Ask, two bottles for one night, two bottles for two nights? The front desk replied: Yes! Just ask you and you will never give up. In addition, the hygiene of the breakfast area is really worrying. The tableware provided is not sterilized, and the tableware and chopsticks are full of food residues that cannot be washed from the last time. Ask the waiter why the tableware is so dirty? Answer: This is a matter of the kitchen. We don’t know much about it. So what should we do? Do you think it's okay for me to go into the kitchen and wash myself? Why can't any problem be solved? Is there no pre-job training? Washing dishes is so dirty and no matter how busy you are, it’s no excuse! When I extended my stay the next day, I asked the cleaning lady to help change the towels and disposable items. When I came back, everything was still the same and nothing was changed, but a plate of shortbread was given to the room. I can't say that you are not good, but what you gave me was not what I needed. The hot water flow in the hot spring pool is very slow, so the water should be released at least 3 hours in advance. Finally, sincere advice: With good hardware, software services are also very important.
Original TextTranslation provided by Google