We appreciated our stay at the hotel, as the room and facilities were generally good, especially the swimming pools. The accommodations were comfortable and well-maintained, making for a pleasant experience. However, we did encounter an issue with the flushing toilet, which seemed to require some maintenance. The thin toilet paper provided was even not suitable for disposal in the toilet. We needed to go to the washroom in the lobby. We thus recommend that this be checked for future guests to ensure a better stay. Overall, we enjoyed our time here and hope to see improvements in these areas next time.
Recently stayed at The Parisian Macao, and it was a wonderful experience. The hotel truly lives up to its Paris-inspired theme, with the stunning replica of the Eiffel Tower. Staff were helpful and efficient. Check-in and check-out were smooth. The Parisian Macao is not just a hotel but also an attraction itself. Highly recommended! đ
This was my first stay at StarWorld Hotel in Macau, and the experience was truly excellent, from the service to the facilities! If youâre planning to spend most of your time at the hotel, it will definitely meet your needs. There are also plenty of dining options and facilities within the hotel, making it very convenient. In addition, the hotel provides free shuttle buses to and from the hotel, as well as free buses to popular attractions, which makes the overall experience very thoughtful.
**5-Star Hotel Review: The Grand Luxe Hotel**
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I had an amazing stay at The Studio City Hotel! The lobby was beautiful, and the staff welcomed me with smiles and sweet popcorn snacks.
Our room was comfy and stylish, with a great view of the water park. I loved the spacious twin beds where my kids and I slept.
Dining was a delight! The restaurant had a fantastic menu, and the breakfast buffet was a highlight with fresh fruits and pastries.
The Water Park was amazing! Though a little bit pricey, my kids enjoyed everything. The hotel's location was perfect for shopping and sightseeing.
Overall, The Studio City Hotel provided an outstanding experience with excellent service. I can't wait to return!
The service was excellent, and they offered a generous array of complimentary perks. The room cleanliness was top-notch, and housekeeping was incredibly thoughtful, providing handy items like cable organizers, various small mats, and even welcome cards â such considerate touches!
During our stay, we enjoyed unlimited access to the Grand Resort Deck. Its entrance is conveniently right next to the kids' play zone. I'd suggest visiting after 6:15 PM to avoid the strong sun. However, we weren't allowed to use the outdoor heated pool; we were informed it's exclusively for Galaxy Hotel guests.
The Grand Resort Deck itself is a massive aquatic area linking three hotels, so it can be quite a walk to get around. The signposting isn't very clear either. If you're aiming to experience it all in one go, I'd advise an early start.
I had an amazing experience during my stay at this hotel! I brought my parents along, and the hotel generously gave us a free upgrade to a suite. The staff, especially Jonas, was incredibly friendly and the service was perfectly arranged.
The hotel facilities are top-notch and fully equipped. Thereâs even a trendy tea shop and an ice cream store that kids will absolutely love. My whole familyâfrom the little ones to the grandparentsâhad a fantastic time enjoying all the amenities.
This is truly a highly recommended hotel, and weâll definitely come back again to enjoy everything it has to offer!
My recent stay at Conrad Macao was nothing short of pure excellence. From the warm welcome and thoughtful surprises to the impeccable service and attention to detail, every moment exceeded our expectations. The splendorous view from our room was truly breathtaking and added an unforgettable touch to our anniversary celebration. The receptionists were beyond politeâgracious, attentive, and consistently warm throughout our stay.
The entire team went above and beyond to make our visit memorable, and we couldnât be more grateful.
The hotel service is very good because they took care of our needs during typhoon no.10. They forget to put shampoo, conditioners, and body wash in the bathroom, but they gave us back promptly. The hotel location is quite far away and transportation is also not as convenient as galaxy. The price is fair though, you got what you paid.
I was so pleased with our stay at this hotel that I feel compelled to express my appreciation.
First of all, âKatrinaâ, one of their staff members, was incredibly attentive and friendly. She made eye contact, smiled genuinely, and was happy to accommodate my complex payment requests.
Additionally, âKentâ escorted us to my room and explained the stunning view while sharing what makes the Grand Hyatt Macau unique. He also provided us with excellent sightseeing advice, which made our trip even more enjoyable. Kent consistently greeted me with a smile, and even when I passed by him at reception, he maintained that same warm attitude and said hello.
I have stayed at many hotels, but staff like Kent are unique. By anticipating our needs, he provided a sense of comfort and peace of mind throughout our stay. Thanks to him, I truly enjoyed our trip from start to finish.
Our trip to Macau this time was primarily a family vacation with our children, and the Four Seasons Hotel was absolutely fantastic, fully equipped with everything for kids. This included children's toiletries, bed rails, kids' bathrobes, slippers, and even a small play tent. Upon check-in, they gifted our child a little kangaroo stuffed animal and a kangaroo picture book (these are also complimentary at any of the Four Seasons' restaurants). The hotel boasts five swimming pools, three of which are perfect for toddlers and young children. The pools also provide various swimming aids and complimentary fruit ice cream. The hotel's location is also excellent, being very close to other hotel clusters, which allowed us to easily visit and explore several nearby hotels. The staff were all incredibly friendly, consistently greeting us warmly throughout our stay.
Outstanding
2725 reviews
9.5/10
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9.5/10
Outstanding
AAyueThe service was excellent, and they offered a generous array of complimentary perks. The room cleanliness was top-notch, and housekeeping was incredibly thoughtful, providing handy items like cable organizers, various small mats, and even welcome cards â such considerate touches!
During our stay, we enjoyed unlimited access to the Grand Resort Deck. Its entrance is conveniently right next to the kids' play zone. I'd suggest visiting after 6:15 PM to avoid the strong sun. However, we weren't allowed to use the outdoor heated pool; we were informed it's exclusively for Galaxy Hotel guests.
The Grand Resort Deck itself is a massive aquatic area linking three hotels, so it can be quite a walk to get around. The signposting isn't very clear either. If you're aiming to experience it all in one go, I'd advise an early start.
CCaren**5-Star Hotel Review: The Grand Luxe Hotel**
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I had an amazing stay at The Studio City Hotel! The lobby was beautiful, and the staff welcomed me with smiles and sweet popcorn snacks.
Our room was comfy and stylish, with a great view of the water park. I loved the spacious twin beds where my kids and I slept.
Dining was a delight! The restaurant had a fantastic menu, and the breakfast buffet was a highlight with fresh fruits and pastries.
The Water Park was amazing! Though a little bit pricey, my kids enjoyed everything. The hotel's location was perfect for shopping and sightseeing.
Overall, The Studio City Hotel provided an outstanding experience with excellent service. I can't wait to return!
BbeebiezI had a not so good experience staying at this hotel. I arrived around 3:15pm and the room was still not ready. Front desk staff told us that we still need to wait another 45 minutes or so, and offered us free welcome drinks at the lounge beside, well thatâs the least they could do when check-in time was supposed to be at 3:00pm. I requested higher floors and they only gave me a room on the 17th floor, and there are like 30+ floors. They told me thatâs the only room available, Iâm disappointed in that as I have booked my room a few days ago and waited so long at checkin.
I requested a non-smoking room, but when I entered the room there was a pungent smell of cigarette smoking. I immediately contact front desk and requested a room change but they refused and told me thatâs the only room they have available (would that be possible in such a big hotel?). The hotel just brought an air purifier, which only kill germs but does not deodorize, and we had to face with the smell of cigarettes during our stay.
In general the room was spacious and had modern design, just not too practical. The bathroom is large but the shower and the bathtub is very far separated, which is very inconvenient after a bath to walk all the way to the shower when youâre all wet. They also have an electric toilet, but the toilet board itself is very small, I wonder how a tall foreigner can sit on it?
One thing I would like to compliment is that the welcome fruits are very fresh and there are many snacks to choose from.
The indoor pools is not up to standard as it is relatively small in size, only good for children to play, and also they only had a few chairs for swimmers to use.
The hotel is far from the main area of the studio city centre, we had walk quite a bit to the main area where all the shops and restaurants are.
The entrance is âenclosedâ but building besides, so feeling much isolated when entering from the front entrance.
SShei JiThis was my first stay at StarWorld Hotel in Macau, and the experience was truly excellent, from the service to the facilities! If youâre planning to spend most of your time at the hotel, it will definitely meet your needs. There are also plenty of dining options and facilities within the hotel, making it very convenient. In addition, the hotel provides free shuttle buses to and from the hotel, as well as free buses to popular attractions, which makes the overall experience very thoughtful.
SS TsuiFrom the initial contact by Catherine Londoner Guest Relations Team to the pickup limo by Brian at Heng Qin port to the arrival at the main entrance, received by Gordon ĺłéŽĺŽ star captain team manager to the suite itâs a great impression of tops hotelier experience !
The afternoon tea and evening cocktail reception literally occupied the rest of our evening at The Residence, Londoner restaurant operation for guests.
Many thanks to Jessica Exec manager who introduces us various gourmet foods and canapĂŠs and offers a special plate of strawberries and blueberry to celebrate our 45th wedding anniversary.
To our surprise, the Guest Relations Team delivers a cake to our room in the evening at 9:30pm.
The next day breakfast at The Residence restaurant is sumptuous and exquisite. Elna Exec manager from Taiwan personally serves tea and suggests a few dim sum items for us to taste.
Our one day stay at Londoner is filled with joy and ććŠto all the Londoner staffs who pamper us with genuine hospitality and professionalism. The top quality of the staff, the food quality and the ambiance contribute to our precious memories.
Gordon and Fiona, Stephen(?)who offers us guidance to maneuver around Londoner Sands , Venetian shoppes, assisted our departure inn a limousine at 4pm.
We will be back. Bravo Londoner Guest Relations Team â¤ď¸đđđ
MM.A.C.Amazing hospitality of the staffs from the reception (alice) and the ambassadress (diane), the joyful vibes of each of them. The housekeeping (lorence) who really make effort to help us bring somethings to the room even its not his work, greetings and welcoming vibes. Thankyou galaxy for the amazing experience , a luxurious hotel indeed! From The Grand Resort Deck and Galaxy kids edutainment a very high recommended for family. You dont get bored, everything is exciting and amazing. Thankyou again for all the amenities and effort. Till our next visit.
LLKH9988We appreciated our stay at the hotel, as the room and facilities were generally good, especially the swimming pools. The accommodations were comfortable and well-maintained, making for a pleasant experience. However, we did encounter an issue with the flushing toilet, which seemed to require some maintenance. The thin toilet paper provided was even not suitable for disposal in the toilet. We needed to go to the washroom in the lobby. We thus recommend that this be checked for future guests to ensure a better stay. Overall, we enjoyed our time here and hope to see improvements in these areas next time.
AAlexander JoI was so pleased with our stay at this hotel that I feel compelled to express my appreciation.
First of all, âKatrinaâ, one of their staff members, was incredibly attentive and friendly. She made eye contact, smiled genuinely, and was happy to accommodate my complex payment requests.
Additionally, âKentâ escorted us to my room and explained the stunning view while sharing what makes the Grand Hyatt Macau unique. He also provided us with excellent sightseeing advice, which made our trip even more enjoyable. Kent consistently greeted me with a smile, and even when I passed by him at reception, he maintained that same warm attitude and said hello.
I have stayed at many hotels, but staff like Kent are unique. By anticipating our needs, he provided a sense of comfort and peace of mind throughout our stay. Thanks to him, I truly enjoyed our trip from start to finish.
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