Hotels in Cotai, Macau

The hotel boasts fantastic views, well-maintained facilities, and excellent cleanliness. The breakfast spread is impressive, featuring a wide variety including lobster, and hotel guests get priority seating by the window without queuing. The service was superb! We were upgraded to an Eiffel Tower view room, and they even presented us with thoughtful gifts, wishing my family success. Furthermore, the breakfast restaurant staff were incredibly well-trained, with enthusiastic attitudes and professional, polite communication. Knowing we had to rush off after checkout, the hotel arranged a late checkout and sent a dedicated staff member to our room to help with luggage storage. The service was truly attentive and impeccable. This hotel's zero negative reviews on Ctrip are definitely well-deserved!

Traveling to Macau with my family of three, I booked a Windsor Suite at The Londoner, with an extra bed. I chose this hotel primarily for its excellent location, relatively new building, comprehensive facilities with cultural characteristics, and the fact that the room rate included exclusive club access with Western and Chinese breakfast, English afternoon tea, and a cocktail package – greatly enriching and convenienting our vacation. The Windsor Suite at The Londoner was incredibly quiet. During our stay, I barely heard any hallway noise or doors opening and closing. The interior design was understated luxury yet elegant, creating a sense of peace. Upon entering, the mini-bar was well-stocked with complimentary drinks and snacks. The living room was spacious, and like the bedroom and bathroom, it featured large-screen TVs. The room also had an air purifier and an electric massage chair, along with a king-size bed. The bathroom was equipped with a jetted tub, and it was bright and roomy, with marble countertops and walls adding to the luxurious feel. The suite had a separate walk-in closet and two restrooms, more than sufficient for a family vacation. All dining took place in the various restaurants within the exclusive club, The Huating, on the third floor. Breakfast was served for six hours until 1 PM, which was very convenient. The breakfast selection was extensive; in addition to self-service items, guests could also order various high-end ingredients and specialty dim sum, offering an excellent culinary experience. What truly stood out was the hotel's service culture. The butler-style service began even before check-in. Upon entering the hotel, the check-in process was essentially completed without waiting. Our request for a low-floor, non-smoking room was accommodated after a short wait, and our luggage was already placed in the walk-in closet. The restaurant service was also delightful and attentive. Although the team was predominantly young, their way of greeting guests, communicating, identifying guest needs, and responding promptly was of a very high standard, truly reflecting the caliber expected of a grand hotel. As a small suggestion for improvement, if there's anything I hope the hotel could enhance, it would be to consider a wider variety of toiletries brands. Also, the hot water supply efficiency could be improved. Continuously refining these details would bring it closer to perfection.

This is a top-tier Thai-inspired luxury hotel located within the Galaxy Macau resort. All suites are at least 100 square meters and come with a private 'Yuexinchi' hot tub. The 2800-square-meter Banyan Tree Spa has an excellent reputation. A sky bridge connects guests directly to the shopping district, and hotel guests also enjoy complimentary access to the Grand Resort Deck. The service is meticulous and the night views are delightful. However, the prices are quite high, the entrance is a bit hidden, and the children's facilities are limited, making it more suitable for couples than for families with young children.

My girlfriend and I traveled from Hong Kong to celebrate our 2-year anniversary, and our stay at this hotel completely exceeded our expectations! I originally booked via Trip.com, but wanting to arrange a small surprise, I emailed the hotel directly about three days before our arrival. Ms. Jane Chong handled my request, and she went absolutely above and beyond. Not only did she arrange a beautifully warm and lovely room design for the surprise, but she also proactively shared fantastic local recommendations to help us build a memorable itinerary. Her assistance truly made our trip unforgettable. Throughout our stay, I was consistently impressed by the hotel’s meticulous attention to detail. For example, finding a glasses cleaning cloth provided in the room is a rare and thoughtful touch that most hotels overlook. The entire staff is exceptionally professional and well-trained; every team member who assisted us always made sure to ask if we had any other needs before finishing their service. I also want to give a massive shoutout to Trista at the front desk. Since it was our first time staying here, she gave us a wonderfully detailed walkthrough of the room services and amenities. Later, when she was helping us view a higher-tier room setup, she showed remarkable consideration. She arrived and waited silently outside our door 10 minutes early, purposely not knocking until the exact time just to ensure she didn't disturb our rest. This level of dedication, discretion, and personalized care is world-class. I highly recommend this hotel to anyone looking for a flawless experience, and I deeply hope management formally recognizes both Jane and Trista for their outstanding hospitality!

We stayed at this wonderful hotel in early May. We were pleasantly surprised by the attentive service from the entire staff, especially the manager Yuri, who was happy to help with any questions. We stayed at three different 5-star hotels in Macau, but this one stands out. Clean rooms, excellent cleaning, personalized service – every phone cord is neatly folded, your cosmetics will be neatly laid out, slippers and a robe are provided especially for the child, and soft toys and little tasty treats will make every child happy and their parents loyal. Excellent outdoor wave pool and beach with cocktails. Unfortunately, they don't offer rooms with breakfast, they would surely have been just as perfect, but there are plenty of cafes nearby for every taste, so you definitely won't go hungry. We will definitely return to this hotel again! From Russia with love!

I originally booked a twin room, but later found out it wasn't large enough for a children's tent. I read online that Andaz was quite far from Grand Resort Deck, which seemed inconvenient. However, upon arrival, I realized it was just a few minutes' walk to the JW Marriott for access, which was easy even with two young children. The front desk staff knew it was my child's birthday and even gave us a small cake and changed our room so we could set up the tent, fulfilling my children's wishes. I'm very grateful. The hotel is very clean and new, with smart features, which is excellent.

I stayed in a room with a fantastic view, overlooking the Londoner's Big Ben tower on the left and the Wynn Palace fountain show in the distance on the right. Honestly, I chose this hotel for two reasons: reviews praising their exceptional service and the promise of a teddy bear and a duck soap upon check-in, haha. And true to their word, the service was incredibly friendly. Even when I picked up my luggage after check-out, they didn't just hand it over; they asked about my next destination and guided me on how to get there. Although I only stayed one night, they gave me two golden teddy bears. There was no duck soap, but instead, I found a transparent rubber duck with a golden die inside! Oh, and I had checked out of The Londoner and then moved to Conrad, and apparently, if you leave your luggage at The Londoner during check-out, they will transfer it directly to your room here at Conrad if you just show them the luggage tag.

Stayed for two nights on a business trip and it completely exceeded my expectations. Check-in was very efficient, and check-out was super fast. The room had a large desk with conveniently placed power outlets, and the window-side sofa was perfect for a moment of relaxation. The gym is open 24/7 and the equipment is well-maintained. The hotel generally gives off a vibe of understated quality, and the service is just right, not overly intrusive, making it perfect for business travel. A shout-out to the mini-bar, the capsule coffee was quite good. Plus, I've had dinner at Mezza9 a few times before, and this time they had a lunch buffet – the price was a pleasant surprise. Anyway, it was totally worth it!

Staying at LINE FRIENDS PRESENTS CASA DE AMIGO (葡京人酒店-LINE FRIENDS PRESENTS CASA DE AMIGO) was like stepping into a whimsical dream! This hotel, nestled within the Lisboeta complex in Macau, is an absolute delight for any LINE Friends fan. From the moment I walked in, I was surrounded by adorable Brown, Cony, Sally, and the whole gang—their cheerful faces are everywhere, from the lobby to the hallways and even the elevators. The room itself was a sweet paradise: kitted out with custom LINE Friends decor, themed bedding, and cute little character touches that brought a huge smile to my face every time I walked in. It felt playful, vibrant, and incredibly charming without being childish. The staff were warm and the location is convenient, connected to great shopping and dining. This is not just a place to sleep—it's a delightful, Instagram-worthy experience that made my trip truly unforgettable. Perfect for families, couples, or anyone young at heart!

I checked in early because of Ctrip VIP, but other guests didn't. The room was standard and relatively new, and they gave me a small gift and welcome fruit. They also gave me a subway card, which was unexpected. I didn't plan to take the light rail, but I experienced it and went to the Mazu Temple, which was very popular. The breakfast was OK, but not very good. There was one problem, the shower water temperature was unstable, and it was scalding from time to time. This is unacceptable for a hotel that costs 5,000 per night. In short, I didn't like it very much, nor did I dislike it very much. I probably won't book again.