5-Star Hotels in Macau

This time, I stayed at Hotel Okura Macau with my child, and I'd like to extend a special thank you to Loki, the lobby manager. He was warm and friendly throughout, communicated patiently and meticulously, and went above and beyond to coordinate and fulfill all our requests. His service was truly exceptional. He fully understood the various needs of families traveling with children, responded promptly, and was both thoughtful and professional, making us feel incredibly welcomed during our trip. Our overall stay exceeded expectations, and I sincerely commend Loki. Next time I'm in Macau, Hotel Okura will be my top choice!

The hotel is extremely quiet, with spacious rooms, great service, and brand-new facilities. It offers incredible value for money! They even provided complimentary minibar drinks and fruit, and restocked the room with plenty of snacks and treats every day. I will definitely stay here again; it was such a comfortable experience. The breakfast features abalone, shark fin, fish maw, and cod, which could easily pass for lunch—you definitely have to try it!

True to its reputation as a seven-star hotel, the service genuinely lives up to the title. Although we had to wait 40 minutes for our room after check-in, the staff escorted us to the lobby lounge for complimentary drinks while we waited. The moment you linger in the lobby or at the entrance, a staff member immediately approaches to offer assistance. The room design and cleanliness go without saying—spotless and stunning. A quick tip: don't throw away your House of Dancing Water ticket, as it offers discounts in many places. You definitely must try the Grand Hyatt lobster buffet, which offers a 20% discount with the ticket!

I chose Altira Hotel based on a friend's recommendation and its location. It was my first stay, and it was a great experience. The room had a fantastic sea view, very open and bright. When we checked in, the room wasn't ready, so we went out for a stroll. By the time we returned, it was already late at night. The front desk staff, Alissa (I hope I spelled that right), was incredibly friendly. Seeing that we returned so late, she specially extended our late check-out until 1 PM. Much appreciated! Upon entering the room, I saw that turn-down service had already been done. They even included a hydrating face cream as a turn-down gift! What a pleasant surprise! I had just forgotten to bring my own face cream! The round bathtub was bigger than I expected, feeling similar in size to the one at Morpheus. The sodas and sparkling water in the minibar were complimentary; other items with a small tag were chargeable. Although the gym isn't open 24 hours, the environment is excellent, also facing the sea. Working out here felt very relaxing. The swimming pool wasn't open this time, apparently for maintenance. I hope to be able to use it on my next visit!

Check-in: I emailed the hotel in advance to request kids' amenities, a customized teddy bear, a non-smoking room, and a complimentary stroller. The staff carefully noted everything down. The check-in process was super smooth, and a friendly staff member kindly showed us to the luggage storage to pick up the stroller~~ (The free stroller was an absolute lifesaver! I checked out a few other hotels, and it seems only Conrad offers it for free). Room: The facilities definitely feel a bit dated, and there was a very faint damp smell in the room, but it was totally acceptable overall~ Service: Conrad's service is truly top-notch. Housekeeping comes three times a day, and requests are handled super promptly—it takes no more than 5 minutes from making a phone call to having items delivered, which is quite impressive~ Also, luggage was delivered to the room very quickly. The doormen, front desk staff, and housekeeping team all provided exceptional service! It exceeded my expectations. Also, the pool is just gorgeous~~ You get a direct view of Big Ben, and there's a heated pool which is great for kids. They even provide drinks and fruit~~

First time staying at the St. Regis. I was very satisfied with the room cleanliness. The minimalist business-style decor was comfortable. The Drawing Room (雅舍) is exquisite, offering a choice of breakfast or lunch with an a la carte menu. Perhaps due to spatial limitations, the variety is relatively less extensive compared to other hotels. The fitness center has all the basic equipment, though the dry sauna is quite cramped—it's better for just one person at a time.

I've been wanting to stay at Grand Lapa Macau for a long time, and finally, it was time. I used a voucher I bought during the 9.19 sale and paid an extra fee to stay during the National Day holiday. This was our first time in Macau. Getting from Chimelong to Hengqin Port was incredibly convenient – I'm so envious of the people of Zhuhai! Since there wasn't a direct shuttle to Sands on the Peninsula, we took a taxi directly to the hotel, which cost 130 MOP. We checked in at the hotel but couldn't get our room key until after 3 PM. So, we went to the street behind the hotel for lunch. Both Xinghai and Dieji had great food and were very close by. We finally got our room key around 3:30 PM. Children under 12 could get an extra bed for free. My package included a 500 MOP dining voucher. When I checked in, the front desk told me that for two nights, I'd get 1000 MOP in dining vouchers, which could be used at the hotel's restaurants. The next day, we had lunch and bought bread at the hotel, and then the front desk called to say there was only a 500 MOP dining voucher. Later, with the help of Trip.com, the hotel confirmed that they had given incorrect information during check-in but also confirmed the 1000 MOP dining voucher. In short, I'm very grateful for Trip.com's help. Grand Lapa is next to Sands but doesn't have a casino, so it's very quiet. The resort's pool and children's play area are both excellent, and it's very close to the Science Center. We even watched the National Day fireworks show in the pouring rain. Our first impression of Macau: it's not a large place, and it's all about lavish indulgence. We had our child with us, so we didn't get a chance to visit any casinos. The Venetian, Parisian, and Londoner were all packed with people. The Wynn Palace cable car is highly recommended. The shuttle buses are very convenient. Make sure to visit the Ruins of St. Paul's early. Rua da Cunha is tiny. New Yaohan is worth browsing. Next time, I want to experience the City of Dreams Water Park.

My stay at W Macau - Studio City was an absolute pleasant surprise! The trendy and edgy interior design catches your eye the moment you walk in, with both the public areas and rooms packed with style. The hotel's location is very convenient, within walking distance of many popular photo spots and core shopping areas, making getting around and shopping effortless. The staff were warm, attentive, and super quick to respond to any requests. The bedding and bath amenities were of top-notch quality, making the stay both comfortable and relaxing. Overall, the value for money is fantastic ✨. Highly recommended for anyone looking for a chill and stylish getaway in Macau.

Upon check in so long time to wait even there’s only 2 guests checking in. No instructions about how to get in our room and no assistance like bell. About the restaurant and the service its excellent the food is tasty and food attendant are helpful and approachable. The amenities and facilities are quite stafisying and we enjoyed it.

The room was quite spacious, especially the bathroom, which had a bathtub, a shower, and still plenty of room. The air had a slightly musty smell, but it was tolerable! The service attitude was similar to what you'd find in China, with very polite greeters! There wasn't much for breakfast, and many places nearby only opened at 10 AM, though there were a few 24-hour shops. The restaurant downstairs closed at 10:30 PM! There's no **car**, but there's a bus stop nearby. If you're not familiar with the area, you won't know how to take the bus. The first time I hailed a taxi, it was quick, but after that, I couldn't get one for over ten minutes! It's more affordable on weekdays, but a bit expensive on Saturdays!