Macau Hotels with Pools

When checking in, I asked the front desk staff, ”I heard Morpheus is a seven-star hotel, the best in Macau,” and they replied, ”Yes.” I told them I hoped it wouldn't disappoint. The review section is full of positive comments, with many saying the service is excellent and it's the pinnacle in Macau, but I didn't find it to be all that. 1. The doorman didn't help with my luggage, even though I only had one bag. After getting out of the car, I took a call, but my body was facing the counter. A lobby manager patiently stood beside me, waiting for me to finish the call, then asked if I needed assistance. I said I was checking in, and he led me to the counter. During this, there were no hot towels or welcome drinks offered. To be honest, I've stayed in many hotels in Macau that don't offer these, so I thought this supposed 'best' hotel would be different. 2. I read guest reviews saying that someone would escort guests to their rooms after check-in, but I wasn't. The hotel's response was a lack of staff, but there were dozens of staff members in the lobby at the time. (See photo 1, you can count them). 3. After exiting the elevator on my floor, I was looking for my room. A staff member was cleaning the elevator but didn't greet me or approach to ask for my room number or if I needed help. 4. The screw on the right-hand drawer of the mini-bar was loose. After pulling it open, I couldn't push it back in. I called housekeeping to check it out. They said they would inform maintenance to come as soon as possible. I asked for an ETA, but there was no clear answer. Finally, I told them to just report it and not send anyone, and they could fix it after I checked out. 5. I rarely eat breakfast, but since this was a highly praised hotel, I naturally wanted to experience it. They seated me at 10:30 AM. At 10:35 AM, after confirming I could still order, I ordered Eggs Benedict, shrimp wontons, and black truffle siu mai. Photos 3, 4, 5, and 6 show their serving speed (with timestamps). After ordering, I went to the buffet area, got some fruit, poured a cup of tea, and waited for my food. It took a full 23 minutes for all my dishes to arrive because a manager noticed I had been sitting for a long time without much food. He came over to check on me, realized my order wasn't complete, and then rushed to expedite it. I intentionally didn't say anything because I wanted to see how long it would take for them to notice; I was timing it the whole time. Regarding the above complaints (points 1-4), I called guest services, and Winnie was assigned to follow up. I want to commend her for her patient listening and incredibly swift response. She immediately apologized and compensated me with Executive Breakfast on the 30th floor, a fruit platter, and executive car usage.

We stayed at this wonderful hotel in early May. We were pleasantly surprised by the attentive service from the entire staff, especially the manager Yuri, who was happy to help with any questions. We stayed at three different 5-star hotels in Macau, but this one stands out. Clean rooms, excellent cleaning, personalized service – every phone cord is neatly folded, your cosmetics will be neatly laid out, slippers and a robe are provided especially for the child, and soft toys and little tasty treats will make every child happy and their parents loyal. Excellent outdoor wave pool and beach with cocktails. Unfortunately, they don't offer rooms with breakfast, they would surely have been just as perfect, but there are plenty of cafes nearby for every taste, so you definitely won't go hungry. We will definitely return to this hotel again! From Russia with love!

This is my second stay at The Londoner Macao, the first being in October 2025. Last time, I stayed in the Suites by Parisian building, but now you can only book the Bond building through Ctrip. The downside of the Bond building is that it's further from the central area and the views are mediocre, you can't see the Eiffel Tower. The room size is moderate, not particularly large, so those who prefer spacious rooms might find it a bit cramped. The minibar was empty, and the toiletries are no longer BYREDO. Now for the positives: the hotel was newly renovated in 2025, and the decor and quality are excellent. The furniture and facilities are very new, the slippers are incredibly thick, and they provide plenty of complimentary bottled water, I believe it was 6 bottles. There are two outdoor pools, one on the 4th floor and one on the 8th floor, and you get a complimentary drink when you enter the pool area. The hotel service is good; checking in on a Sunday took less than 30 minutes, and our luggage was delivered to the room beforehand. It's definitely worth trying for those who haven't stayed here before!

The service was excellent and thorough, with a free minibar and complimentary, refillable bottled water. Thumbs up! Plus, there are refreshments in the lobby. It's clean and hygienic. The only minor downsides are that there's no direct vehicle access to the entrance, and the location is a bit out of the way. Otherwise, everything is great. Excellent value for money!

I booked for three nights and was upgraded to the extraordinary suite, and the service was excellent! I brought insect repellent sachets because I was worried about bugs. I used them for the first two nights without issue, but I got careless on the third night. Around 6 or 7 AM, I felt an uncomfortable itch on my legs. When I turned on the light, I saw they were covered in bites. I called the front desk, and they handled it very proactively with a great attitude. However, I didn't dare stay another night and quickly checked out to move to another hotel. The hotel later called to say they had an exterminator come in and found no bugs, offering to provide a certificate. I'm giving five stars because I truly feel the service and amenities are very much worth it! I hope this doesn't happen again in the future!

The room layout is well-designed, with complete and functional amenities. The large bay window, in particular, is great for enjoying the view and relaxing. There's a bus stop about 100 meters away, and it's not far from Wynn and Grand Lisboa, making transportation very convenient! The hotel also has shops and restaurants. However, the service was mediocre. The front desk staff was cold during check-in. The hallway light in the room wasn't working, and despite calling twice, no one came to fix it. The hairdryer socket in the bathroom had poor contact. The hotel requires a MOP 1000 deposit upon check-in, which is refunded within 24 hours of checkout if paid via WeChat. However, some guests have mentioned issues with their deposit being partially withheld, so it's advisable to take photos as proof when checking out. Aside from these issues, everything else was pretty good!

The environment is beautiful, and the hotel is relatively quiet, located a bit out of the way and near the sea. The hotel is very large and has many recreational facilities. What I liked most was the swimming pool, which has different depths, making it very suitable for children. The breakfast is buffet style, acceptable, nothing spectacular but not bad either. What I was most unaccustomed to and dissatisfied with was the showerhead. It's not a handheld shower, which makes showering quite inconvenient and unfriendly for young children. I hope the hotel considers replacing them with more modern or handheld showerheads; that would make it even better. Overall, I'm satisfied and would consider staying again!

The hotel is within walking distance of the Macau Outer Harbour Ferry Terminal, which takes around 15–20 minutes even with luggage. There’s also a nearby public bus stop that provides convenient access to the Cotai area. The housekeeping staff were friendly as well. Overall, the stay was good, although the design feels a bit old-school. The in-house ****** has also ceased operations since November 2025.

The location is key, with a nice surrounding area and a bus stop nearby offering routes to various places. It's an established star-rated hotel; the grand and luxurious lobby clearly shows its former glory. The price was acceptable for the summer holiday period. Room facilities and amenities were well-maintained, the bedding was clean and tidy, and the service was good. The breakfast area was also pleasant, with a sufficient variety of Chinese and Western options, and the food was decent. Staff frequently patrolled, promptly refilling items when they ran low. Staying for two nights, it was a satisfying holiday experience.

Our 3-day, 2-night trip to Macau was made perfect by our stay at the L'Occitane themed hotel. Both adults and children were absolutely delighted! The hotel lobby had a lovely, soothing fragrance, and the breakfast spread was fantastic. And of course, the L'Occitane toiletries were excellent!