Spa hotels in Macau

My initial stay was fantastic; the front desk and housekeeping staff were all wonderful, very warm, and provided excellent information about the surrounding area. However, what happened today when I took the hotel shuttle to Hengqin Port left me utterly disappointed with the City of Dreams staff. There was a new student from Macau University of Science and Technology whose Macau Pass wouldn't activate for three more days. She wanted to take the hotel shuttle to the port to pick up a package. The staff insisted on a consumption receipt to board the bus. The two girls explained their situation and even pleaded with the staff, but the staff coldly refused, saying no. I could see the girls were clearly new to the area, so I offered my seven-day City of Dreams receipt for them to use. This was also ruthlessly rejected by the staff. I am truly very disappointed with the City of Dreams Macau staff. As a parent myself, these children are new to Macau and unfamiliar with things. Is it really impossible to offer such a small help? Do they really have to spend 50 MOP before they can take the bus back? Finally, a passerby told the girls to go to Wynn, where the shuttle is free. I was speechless; I can't believe something like this actually happened.

When checking in, I asked the front desk staff, ”I heard Morpheus is a seven-star hotel, the best in Macau,” and they replied, ”Yes.” I told them I hoped it wouldn't disappoint. The review section is full of positive comments, with many saying the service is excellent and it's the pinnacle in Macau, but I didn't find it to be all that. 1. The doorman didn't help with my luggage, even though I only had one bag. After getting out of the car, I took a call, but my body was facing the counter. A lobby manager patiently stood beside me, waiting for me to finish the call, then asked if I needed assistance. I said I was checking in, and he led me to the counter. During this, there were no hot towels or welcome drinks offered. To be honest, I've stayed in many hotels in Macau that don't offer these, so I thought this supposed 'best' hotel would be different. 2. I read guest reviews saying that someone would escort guests to their rooms after check-in, but I wasn't. The hotel's response was a lack of staff, but there were dozens of staff members in the lobby at the time. (See photo 1, you can count them). 3. After exiting the elevator on my floor, I was looking for my room. A staff member was cleaning the elevator but didn't greet me or approach to ask for my room number or if I needed help. 4. The screw on the right-hand drawer of the mini-bar was loose. After pulling it open, I couldn't push it back in. I called housekeeping to check it out. They said they would inform maintenance to come as soon as possible. I asked for an ETA, but there was no clear answer. Finally, I told them to just report it and not send anyone, and they could fix it after I checked out. 5. I rarely eat breakfast, but since this was a highly praised hotel, I naturally wanted to experience it. They seated me at 10:30 AM. At 10:35 AM, after confirming I could still order, I ordered Eggs Benedict, shrimp wontons, and black truffle siu mai. Photos 3, 4, 5, and 6 show their serving speed (with timestamps). After ordering, I went to the buffet area, got some fruit, poured a cup of tea, and waited for my food. It took a full 23 minutes for all my dishes to arrive because a manager noticed I had been sitting for a long time without much food. He came over to check on me, realized my order wasn't complete, and then rushed to expedite it. I intentionally didn't say anything because I wanted to see how long it would take for them to notice; I was timing it the whole time. Regarding the above complaints (points 1-4), I called guest services, and Winnie was assigned to follow up. I want to commend her for her patient listening and incredibly swift response. She immediately apologized and compensated me with Executive Breakfast on the 30th floor, a fruit platter, and executive car usage.

My stay at Yingsing Hotel was absolutely fantastic! 👍 After exiting the gate, I took a car directly to the hotel, passing by the entertainment complex, Galaxy Macau, StarWorld Hotel, and finally arriving at Yingsing Hotel and W Hotel. The hotel is separate from the entertainment venues, making it very quiet. The room was spacious, with the bathroom and bedroom separated, and there was a bathtub for soaking. The complimentary and paid snacks, drinks, and fruits were clearly laid out, and refills were prompt. Turndown service was provided on both nights, and I received a lovely keychain and L'Occitane face mask as gifts. The hotel is very high-tech; all room amenities can be operated via a tablet, which is incredibly convenient. There are many dining options within the hotel, such as Hua Ren Bing Shi, Chen Ji Bing Shi, and McDonald's – whatever you crave, you can find it. I also explored the entertainment complex and got a free matcha bubble tea. I highly recommend staying here!

This is my second stay here. The room and bed are both very big. My kids loved the bathtub and played so much that the floor ended up covered in water. They were running around and one of them accidentally slipped and hit the back of their head. We immediately called for help, and they quickly provided ice for the swelling. The service was truly excellent; as parents, our biggest concern is our children. Thankfully, there was no major injury in the end. I'm truly grateful to all the staff at Altira Macau for their assistance. We will definitely choose to stay here again next time!

If 100 is a perfect score, The St. Regis Macao deserves 200 points!!! This is a self-funded booking, absolutely not an ad. I travel to Macao for business every week and frequently stay in hotels. Past hotels include The Londoner, Conrad, The Parisian, The Venetian, Studio City, Altira, Art House, Grand Lisboa Palace (formerly Grand Hyatt Macau), and Sheraton… St. Regis Staff: Security is polite, front desk is polite, essentially all staff are professional and courteous. Facilities: The bar on the 2nd floor is very popular, offering a single light drink set for around $2xx, which includes a glass of champagne, an oyster, a small bowl of spicy peanuts, and a small bowl of olives. The gym is excellent, with beautiful night views, new and diverse equipment, disinfectant wipes, a water dispenser, chilled Pocari Sweat, cold towels, and regular towels. The changing rooms have a jacuzzi and sauna, all free of charge. The pool provides swimming noodles and kickboards, has warm and cold water, and also offers towels, all free. What truly surprised me was the butler service. My teddy bear was initially just lying on the bed. After returning to the room from dinner, I found that Butler Kevin had dressed my bear in a bathrobe and eye mask, and even covered it with its own blanket. I was so touched I almost cried. Many thanks to Butler Kevin for providing such wonderful surprises and immense emotional value!!! The St. Regis Macao has incredibly dedicated staff, absolutely outstanding!!!!!

Whenever I visit Macau, I only stay at the Conrad. It's always clean and hygienic, and the bedding is very comfortable. The shared lobby with The Londoner is impressive and grand. Check-in is usually quick, not crowded or noisy at all, and the staff's service attitude is truly excellent. Plus, they give out cute bear gifts! It's convenient for getting everywhere, and the hotel entrance is a great spot for photos. The only downside this time was that I ordered room service twice, and both times they brought the wrong order. I hope they can be more careful in the future.

Our stay was perfect! The room was clean and comfortable, the service was attentive and thoughtful, and the environment was quiet and elegant. Our trip was made incredibly pleasant, especially with the heartfelt handwritten note from Customer Service Manager Rong Yun Jing, wishing us good luck with the start of the new semester. We were very touched and had an excellent experience!

I booked for three nights and was upgraded to the extraordinary suite, and the service was excellent! I brought insect repellent sachets because I was worried about bugs. I used them for the first two nights without issue, but I got careless on the third night. Around 6 or 7 AM, I felt an uncomfortable itch on my legs. When I turned on the light, I saw they were covered in bites. I called the front desk, and they handled it very proactively with a great attitude. However, I didn't dare stay another night and quickly checked out to move to another hotel. The hotel later called to say they had an exterminator come in and found no bugs, offering to provide a certificate. I'm giving five stars because I truly feel the service and amenities are very much worth it! I hope this doesn't happen again in the future!

The environment is beautiful, and the hotel is relatively quiet, located a bit out of the way and near the sea. The hotel is very large and has many recreational facilities. What I liked most was the swimming pool, which has different depths, making it very suitable for children. The breakfast is buffet style, acceptable, nothing spectacular but not bad either. What I was most unaccustomed to and dissatisfied with was the showerhead. It's not a handheld shower, which makes showering quite inconvenient and unfriendly for young children. I hope the hotel considers replacing them with more modern or handheld showerheads; that would make it even better. Overall, I'm satisfied and would consider staying again!

The environment was good, for 200 patacas for a one-night stay in Macau, a big bed, and a private bathroom – it was more than enough. If you're out late in Macau, it's definitely more comfortable to stay overnight. The front desk staff was very gentle and patient. You can dry clothes on the rooftop. The only thing is this room was on the first floor, next to a masseuse, and an older masseuse was a bit... overly friendly.