Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Jun 18, 2026
HuanhuanStaying at The Upper House for our wedding anniversary for the third year in a row is the best endorsement, and we'll definitely be back next year. A huge thank you to Mr. Li Kang-le! After realizing I had accidentally picked up someone else's identical luggage at the airport, he continuously comforted me, telling me not to worry and to trust that they would absolutely help me find and exchange it. He also arranged for the concierge to give me real-time updates, and my suitcase was returned very quickly. I'm incredibly grateful. I love The Upper House not only for its excellent location – quiet yet central – but primarily because all the staff are so genuinely kind and truly want to provide exceptional service. This has been my consistent experience over the three years I've stayed here. I hope The Upper House continues to thrive and maintains this level of excellence.
Show more
Price per night from:IDR 5,731,527
Posted on Jun 13, 2026
Guest UserMy girlfriend and I traveled from Hong Kong to celebrate our 2-year anniversary, and our stay at this hotel completely exceeded our expectations! I originally booked via Trip.com, but wanting to arrange a small surprise, I emailed the hotel directly about three days before our arrival.
Ms. Jane Chong handled my request, and she went absolutely above and beyond. Not only did she arrange a beautifully warm and lovely room design for the surprise, but she also proactively shared fantastic local recommendations to help us build a memorable itinerary. Her assistance truly made our trip unforgettable.
Throughout our stay, I was consistently impressed by the hotel’s meticulous attention to detail. For example, finding a glasses cleaning cloth provided in the room is a rare and thoughtful touch that most hotels overlook. The entire staff is exceptionally professional and well-trained; every team member who assisted us always made sure to ask if we had any other needs before finishing their service.
I also want to give a massive shoutout to Trista at the front desk. Since it was our first time staying here, she gave us a wonderfully detailed walkthrough of the room services and amenities. Later, when she was helping us view a higher-tier room setup, she showed remarkable consideration. She arrived and waited silently outside our door 10 minutes early, purposely not knocking until the exact time just to ensure she didn't disturb our rest.
This level of dedication, discretion, and personalized care is world-class. I highly recommend this hotel to anyone looking for a flawless experience, and I deeply hope management formally recognizes both Jane and Trista for their outstanding hospitality!
Show more
Price per night from:IDR 5,510,374
Posted on Jun 11, 2026|Premier Two Double Room
xfmhThe room was spacious, and the amenities were complete and brand new. Since I was here for my daughter's graduation, the hotel even specially prepared a graduation bouquet and a cake. The most pleasant surprise was the customized room cards, engraved with the university's logo – a truly delightful and memorable touch. I'd like to extend a special thanks to Angela from the reservations department, who meticulously inquired about our room preferences and travel arrangements before our arrival; her service was incredibly thoughtful. Overall, the staff at the front desk, room service, and housekeeping were all very enthusiastic and attentive. It was an extraordinary experience!
Show more
Price per night from:IDR 7,192,710
Posted on Jul 31, 2026|Waterfront View King Room
Guest User
The free shuttle bus to the City of Dreams resort is right outside, making getting around a breeze. The hotel is also only about a ten-minute drive from Macau Airport, so travel is smooth and easy. The rooms are spacious and bright, and fresh welcome fruit and chilled drinks await guests daily. Housekeeping service is meticulous; they even neatly arrange scattered cosmetics on the vanity. Even my little daughter's favorite Abebe puppy toy was artfully posed in a new, playful way. A subtle, pleasant fragrance permeated the room, and the staff's smiles were always as gentle as a summer evening breeze. What's even more commendable is the food here; the in-room dining is absolutely superb. The Hainanese chicken rice is fragrant and delicious – my child always finishes every last bite. The seafood porridge is rich and savory, with every spoonful a satisfying experience.
Show more
Price per night from:IDR 2,345,792
Posted on Jul 23, 2026|Deluxe Twin Room (Bond Tower)
Qingfengxiaoyao
This hotel is clean and tidy with impeccable service. I'm also grateful to the thoughtful booking platform, which sent a beautifully prepared small cake on the day of check-in. The room is lovely, overlooking the beautiful pool, and comes with its own gym. Contrary to some reviews, there was no stiff, uncooperative, or arrogant service; every staff member was warm, polite, and upheld the hotel's brand with dignity. The hotel is quite large, and whenever you looked a bit lost, a staff member would always come to guide you. When storing luggage, they even proactively helped me check out the room card. The shuttle bus was very convenient. We had two unforgettable anniversary days. The room facilities were complete and well-equipped, and housekeeping was orderly. The front desk even proactively offered some summer experience activities and services.
Show more
Price per night from:IDR 3,941,247
Posted on Aug 5, 2026|Deluxe Twin Room
xuting928
This was my first time in Macau, and among the many popular hotels, The St. Regis is relatively understated. The stay experience was unexpectedly excellent. The handsome gentleman at the front desk enthusiastically recommended local eateries, introduced the hotel's facilities and butler service, and even upgraded us to a tower view room, which offered fantastic scenery! The hotel breakfast was of high quality, without noisy crowds, and the dining environment was comfortable. The room facilities were well-maintained, and there were two housekeeping services a day, so it felt like a fresh start every time we returned. The hotel pool is beautiful, directly facing the Clock Tower, perfect for a leisurely vacation. Thanks again to all the customer service staff at the hotel. The hotel is conveniently located between MGM and The Venetian, making it easy to access both. It balances a great shopping experience while avoiding large crowds. Personally, I would recommend The St. Regis over larger hotels.
Show more
Price per night from:IDR 3,822,773
Posted on Jul 12, 2026|King Deluxe Eiffel Tower View
yumemi1977
My stay was excellent! Every single staff member, from the servers to the cleaning staff and front desk, was incredibly polite and made me feel right at home. A special shout-out to Ah Bin from the luggage department – he really made me want to come back. Highly recommend to everyone! I'm already planning my next trip.
Show more
Price per night from:IDR 3,098,763
Posted on Aug 12, 2026|Star Premier Twin Suite
Guest UserStaying at the Yingxinghui, I had a 1.5-meter twin room. It was spacious, well-equipped, and the service was excellent – a perfect experience. It was super convenient to take the kids to the water park, and the indoor pool and gym were also great. The hotel is very close to Linhua Light Rail Station, and there are many restaurants on the first floor, making dining very easy.
Show more
Price per night from:IDR 3,406,796
Posted on Aug 2, 2026|Spectacular Room 2 Double Cotai
Anonymous UserThe room was a bit small, and the service was just okay. The environment was decent, mainly because Studio City has a Disney exhibition, which is convenient for families with kids. A minor drawback for a relatively new hotel was the lack of a smart toilet. The bedside lamp switch in our room was broken, and one of the power outlets was also unusable. This really lowered the overall experience. I read reviews saying the breakfast buffet was good, so I booked two mornings with breakfast. After trying it the first day, it was definitely not worth it – a complete letdown. We even skipped it on the second day.
Show more
Price per night from:IDR 3,462,084
Posted on Apr 8, 2026|Double Room - Low Floor, No Window
Anonymous UserThe room was great, exceptionally clean and hygienic. The front desk lady was very nice, providing excellent and enthusiastic service. The space was large and very comfortable to sleep in. Plus, it had a window for ventilation, which is great for air quality, as many hotels in Macau don't have windows. Late check-out was also a plus. There's a restaurant downstairs and even a massage place. It was absolutely fantastic! 👍👍👍
Show more
Price per night from:IDR 1,055,738