Greystone 99 Suites

Greystone 99 Suites Reviews

Greystone 99 Suites

33, Jalan Tun Sri Lanang, Melaka, 75100, MalaysiaView Hotel Details
Greystone 99 Suites
Greystone 99 SuitesGreystone 99 SuitesGreystone 99 Suites
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Guest Reviews of Greystone 99 Suites

7.6/10
Good
248 review
Verified reviews
Location8.4
Amenities7.5
Service6.9
Cleanliness7.8
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All reviews(248)
Positive reviews(214)
Reviews with photos/video(93)
Awesome rooms(51)
Awesome stay(39)
Great value for money(18)
Large rooms(16)
Average service(16)
Great location(15)
Loved the view(14)
Classy environment(7)
Negative reviews(34)
Jasmin mohd-zain
Superior Suite with bathtub
Stayed in Feb 2025
Solo traveller
4 review
7.0/10
Posted on Mar 12, 2025
Self check in was a hassle..have to take abt 20-30 minutes. But on floor 28 with a spa bathtub and a clear view to the city - i had a wonderful time!
Response from Property: Dear valued guest , Thank you for the rating and feedback , we sincerely apologize the hassle and inconveniences you had during the stay . For the feedback , we shall look into the related matter and make improvement to have our guests a better experience stay the next time . We appreciate for your valued time and review . Welcoming to revisit to us , we are excited to see you soon again . Apologize if there are any inconveniences caused.
Guest User
Family Suite
Stayed in Jan 2025
Family
4 review
2.0/10
Posted on Feb 12, 2025
There is no service quality and no front desk to serve you. All through information. In addition, there is no light in the toilet. It is broken. No room change or replacement. They just leave it alone. The second room has only one room card, which is very inconvenient. If you want to go swimming, smoking or convenience stores, you must be accompanied by your whole family because the elevator can only be used with a room card. Very bad experience 没有服务素质 也没有前台为你服务全部通过信息。再来厕所没有灯 ，已经坏了没有换房间也没有换人来维修.他们只是放任不管.第二房间只有一张房卡 非常不方便 当年要去游泳，抽烟还是便利店 必须全家人陪同因为电梯必须使用房卡才可以使用 非常差的体验 Tiada kualiti perkhidmatan dan tiada meja depan untuk melayani anda semua melalui maklumat. Kemudian tidak ada lampu di tandas dan mereka tidak menukar bilik atau menggantikan orang untuk membaikinya.
Response from Property: Dear valued guest , We sincerely apologize for the issues you've encountered during the stay . As simplify and aim to provide more convenience to our guests , we provide our customer service contact to our guests for further assist during the stay . The room maintenance issue we shall have our maintenance members to standby as require . The access card possession we regret inform as the management policy , some unit shall only entitle with 1 access card . Thank you for your valued time and review . 亲爱的尊贵客人，我们真诚地为您在住宿期间遇到的问题表示歉意。为了简化流程并为客人提供更多便利，我们向客人提供了客服联系方式，以便在住宿期间提供进一步的协助。对于房间维护问题，我们将安排维修人员根据需要随时待命。关于门卡问题，我们很遗憾地通知您，根据管理政策，特定房间仅配发一张门卡。感谢您宝贵的时间和反馈。Tuan/Puan yang dihormati,Kami ingin memohon maaf dengan tulus atas masalah yang anda hadapi semasa penginapan.Bagi memudahkan dan memberikan lebih keselesaan kepada tetamu kami, kami menyediakan nombor perkhidmatan pelanggan kepada tetamu untuk bantuan lanjut semasa penginapan.Bagi isu penyelenggaraan bilik, kami akan memastikan ahli penyelenggaraan bersedia apabila diperlukan. Mengenai kad akses, kami kesal memaklumkan bahawa menurut polisi pengurusan, tertentu unit hanya berhak menerima 1 kad akses.Terima kasih di atas masa dan ulasan berharga anda.
Lina3537
Executive King Suite
Stayed in May 2025
Travelling with friends
15 review
10/10
Outstanding
Posted on Jun 15, 2025
good view and stay
Guest User
Executive King Suite
Stayed in May 2025
Couple
13 review
8.0/10
Very Good
Posted on Jun 18, 2025
Check in at the hotel,is just a call away.The operator is helpful and the process simple.The amenities is basic.Location of the hotel is strategic and convenient.Only flaw is the leaking pipe on the wash basin that soiled my toiletry bag.Besides that,a happy stay at Greystone 99 Melaka.
SHARIPAH NORBAINI
Executive Twin Suite
Stayed in May 2025
Family
1 review
2.0/10
Posted on Jul 8, 2025
Hello everyone.. Tolong baca elok2 review saya sebelum booking.. Mereka ni PENIPU. Deposit saya tidak dipulangkan. Dah sebulan, sy tak dapat desposit dan telah diblock. Nak cek in pun susah, kene carik mart dan locker.. Parking jauh. Tolong jangan booking mana2 hotel under GREYSTONE. MEREKA PENIPU
Wee123321
Superior Suite with bathtub
Stayed in Nov 2024
Couple
24 review
6.0/10
Posted on Dec 24, 2024
The location was okay. Cleanliness so far so good.but need to pay parking fee
Response from Property: Dear valued guest , Thank you for your support and rating , glad that you had a good experiences and meet your expectations during the stay . We appreciate for your valued time and review . Welcoming to revisit to us , we are excited to see you soon again .
Anonymous User
Executive King Suite
Stayed in Sep 2024
Other
23 review
10/10
Outstanding
Posted on Oct 30, 2024
This is the perfect hotel for a romantic getaway in (Location). The downtown area on Main Street is a best-kept secret, and the (Hotel Name) offers everything you need if you feel like you need to vent out.
LA JOHN
Executive King Suite
Stayed in Mar 2025
Business traveller
6 review
5.5/10
Posted on May 9, 2025
This round is very different for me. Too much term and condition. . Deposit refunds have to wait for 2 weeks or more. strangeness with them even I was a regular with this owner
Response from Property: Dear valued guest , We sincerely apologize for any inconvenience caused during your stay. The deposit refund shall takes up to 5-7 working days to process after the guests take departure (Excluded weekend & PH , state holiday in malaysia *Per policy , no claims during the stay) . We appreciate for your valued time and feedback . We wish for you to revisit us in the future. Apologize for the inconveniences .
CempakaSireh
Executive King Suite
Stayed in Jan 2025
Travelling with friends
31 review
8.0/10
Very Good
Posted on Feb 2, 2025
All good. Easy to self checkin
Response from Property: Dear valued guest , Thank you for your support and rating , glad that you had a good experiences and meet your expectations during the stay . We appreciate for your valued time and review . Welcoming to revisit to us , we are excited to see you soon again .
LeeAkbar
Executive Twin Suite
Stayed in Oct 2024
Solo traveller
14 review
7.5/10
Posted on Nov 8, 2024
Love the room with affordable rates. Alot of nearby attractions and food. 🙌
maulana87
Executive Twin Suite
Stayed in Oct 2024
Travelling with friends
13 review
6.0/10
Posted on Nov 13, 2024
Ok,but 1st room dirty and give replace new room. Need improvement.tq
Big Dream
Executive King Suite
Stayed in Feb 2025
Business traveller
24 review
10/10
Outstanding
Posted on Mar 28, 2025
Located at Melaka Downtown area, surrounding lots of F&B outlets, room cleanliness up to expectation.
Response from Property: Dear valued guest , Thank you for your support and rating , glad that you had a good experiences and meet your expectations during the stay . We appreciate for your valued time and review . Welcoming to revisit to us , we are excited to see you soon again .
Anonymous User
Executive Twin Suite
Stayed in Aug 2024
Couple
58 review
10/10
Outstanding
Posted on Sep 6, 2024
The hotel is nice just the deposit is very expensive which is rm200. Please improve
SmrtMnk
Executive King Suite
Stayed in Jan 2025
Solo traveller
8 review
9.5/10
Amazing
Posted on Feb 10, 2025
It was a little complicating for me when I arrived to check in, but eventually I got it. It took a little longer than I expected to check in, but once through everything was fine. The room I had was nice and clean. I did have an issue with the leaking tap and reported it via WhatsApp, which seemed to be their way of communicating. I also reported via the Trip messaging site, but did not get a response. Thankfully it was not a major issue and I had another sink in the kitchen area to use. Other than that, all was good.
Response from Property: Dear valued guest , We sincerely apologize for the issues you've encountered during the stay and late response . We shall have the maintenance team member to standby as require . Glad that you had a good experience during the stay despite all others . Welcoming to revisit to us. Thank you for your valued time and review .
Guest User
Executive King Suite
Stayed in Dec 2024
Couple
2 review
2.0/10
Posted on Jan 31, 2025
Don’t ever come to this hotel! It’s under The Pines Hotel but rented out as an Airbnb. They don’t even inform u about the check-in process until u reach the reception, where they then tell u to contact the Airbnb owner. The whole check-in took me half an hour, totally wasting my time. When I gave feedback over the phone, they even hung up on me! U have to collect the key from a place opposite the hotel and return it after. The deposit and refund process is also super troublesome, requiring u to key in tons of info. Even though it’s cheap, it’s such a scam—don’t ever come here!!!
Response from Property: Dear valued guest , We sincerely apologize for the issues you've encountered during your stay . For the feedback , we shall look into the related matter and works on the improvements to have our guests a better experience stay the next time . We appreciate for your valued time and feedback . We wish to have you revisit to us the next time. Apologize for the inconveniences and dissatisfactions .