To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities3.9
Service3.7
Cleanliness4.1
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All reviews(184)
Positive reviews(167)
Reviews with photos/video(75)
Awesome stay(49)
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Amenities lacking(6)
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Negative reviews(17)
Anonymous User
Executive Twin Suite
Stayed in Sep 2024
Couples
58 review
5.0/5
Outstanding
Posted on Sep 6, 2024
The hotel is nice just the deposit is very expensive which is rm200. Please improve
Chrisbsb_1
Executive King Suite
Stayed in Aug 2024
Family
12 review
3.2/5
Posted on Aug 10, 2024
Spacious room and same building as the pine hotel. Yet no hot water during the shower.
Guest User
Executive King Suite
Stayed in Jul 2024
Business travellers
4 review
3.5/5
Posted on Jul 13, 2024
I have been staying at this hotel quite a lot of times, worse each time. Pricing keeps higher and higher, deposit getting much higher(previous is RM50. But yesterday was RM200!), even though I stayed 5 stars hotel deposit was not much like here. The room is clean well, but the lighting in the side bed and sofa bed is totally no more, even though I can't read books on the bed(no side lighting beside the bed).
The location actually is not so convenient, the parking fee actually is higher too. Talk about service, not provide service like hotel, onlly check in and check out can consider service.
I am quite disappointed why the price rate and deposit rate are so high. But the facility in the room is less than the previous. It's not balanced for the guest. If you want to increase the renter rate, yes can, but must get more benefit for your guest
I hope , the tenant can review my comment and restructure again the valuables for guest is based on my concern . Thanks
Anonymous User
Executive King Suite
Stayed in Jun 2024
Couples
17 review
5.0/5
Outstanding
Posted on Jul 3, 2024
Everything is good expect two things:
1. We do not expect the management is not under The Pines.
2. Water heater like isn't working, force to shower with cold water.
Guest User
Executive Twin Suite
Stayed in Sep 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Oct 7, 2024
Itโs very convenient to go everywhere โ๏ธ
ShomelZ
Executive King Suite
Stayed in May 2024
Other
9 review
4.2/5
Very Good
Posted on May 22, 2024
Attractive and comfortable room at reasonable price. Highly recommended for anyone who wants a comfortable stay.
Ras Angela
Executive Twin Suite
Stayed in May 2024
Couples
77 review
4.0/5
Very Good
Posted on Jun 24, 2024
This is one of the best-priced studio unit near Jonker, it's about 1.5km walking distance. Although check-in process is a little troublesome but the room is very spacious and very comfy bed with basic kitchennete amenities
Anonymous User
Executive Twin Suite
Stayed in May 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on May 11, 2024
Really great.
No wonder why my bosses recommended this hotel to me if I'm going to Melaka
Guest User
Executive Twin Suite
Stayed in Apr 2024
Travel with friends
4 review
3.0/5
Posted on Apr 25, 2024
The swimming pool is closed for renovation however this is not being remarked in the description. Our main reason to book here is to enjoy the pool. Sorry but we were disappointed
Guest User
Executive Twin Suite
Stayed in Oct 2024
Travel with friends
2 review
3.2/5
Posted on Oct 11, 2024
At room 2117 really worst the roof top thirty need to repaint duet o leaking water before and your staff never check proper the toilet flash was broken , I have to change the room at 12.30am in the morning ๐คฆ๐ผโ๏ธ. No one will help , lucky the 24 service call was active and luckily the guy allow us to change the room. Hope your take note this room need renovation. Thank you
Anonymous User
Superior Suite with balcony & bathtub
Stayed in May 2024
Couples
2 review
4.2/5
Very Good
Posted on May 26, 2024
Everything okey, just no iron and atleast have android tv..
Cynthia Ow
2 Bedroom Suite
Stayed in Mar 2024
Family
4 review
2.0/5
Posted on Mar 21, 2024
It was very disappointing - the wifi was not able to work despite having the staff trying to trouble shoot the issue. They need to change the router - and it has caused us to waste half a day.
Jess2506
Executive King Suite
Stayed in Mar 2024
Couples
3 review
2.7/5
Posted on Mar 16, 2024
My experience at this place was somewhat okay for a place to crash the night and not for staycation.
1. Once we reached the place, I called the number, and they guided how to go to the check-in counter. Its at the counter in a mini mart at Jaya99.
2. We parked at Jaya 99 parking cause the parking at the hotel is RM10/hr.
3. We got the key and it was difficult to tap the access card but we managed to enter the unit.
4. At first glance, they room looks like the picture. But closer inspection, there were accumulated dust at the window. Floor feels sticky.
5. There were no cutleries except for kettle, cup and tea spoons.
6. The TV remote was faulty, and we cant control the TV volume. It was on all night and at loud music! Luckily i can sleep with the music on. We highlighted this to the 24/7 hotline, but they didnt help to check on this.
Kenji
Poolside Suite
Stayed in Sep 2024
Family
2 review
2.2/5
Posted on Sep 24, 2024
1. terrible.
2. dirty and unhygenie
3. not recommended to families, even to couples.
4. looks good in photo, but damn upon arrival felt like checking out immediately.
5. not cheap, paid almost RM210++ but such room. bad one
Guest User
Executive King Suite
Stayed in Mar 2024
Couples
1 review
1.5/5
Posted on Mar 13, 2024
I had a nightmare staying in this hotel. I wonโt recommend this hotel for safety reasons. Leaking water on theceiling.. our room was filled with water . I woke up and saw water on the floor. The floor water was so slippery. It took them then the entire morning just to fix it and told me the rest was just balance water. They also didnโt clean my room despite that I personally went down and told them how dirty the room. The Indian or malt uncle told me that he will ask the housekeeping to go and clean but when I get back they room was still dirty and gave me an excuse that I should have told myself the housekeeping to clean the room. Please donโt believe what ever they say. Please run away from this hotel. Urgently I packed my things and leave this hotel . Bedsheets and linens were dirty and stained . Flush in toilet bowl is not working well.
It will be a waste a big waste if you stay here.