Family Friendly Hotels in Melbourne

Excellent location. All branded shoppings & fine dinings are within walking distance. Hotel staff are extremely friendly & helpful. l would rate their service better than those from Park Hyatt Melbourne. Only complaint was the poor sound proof. l can hear noices from neighbouring room clearly. This is a let down that the hotel gotta look into it.

Very nice location and hotel. Comes with decent amenities - totally bang for buck! Highly recommend this location and hotel

To be allocated on ground floor is something you do not expect when you make reservation as such a high standard hotel. Even worse not to find a bottle of free mineral water.

I thoroughly enjoyed my stay and would stay there again. The room was clean and had everything I needed. I liked the look of the interior and corridors as well. The pool was nice and clean. The location is good, not far from a few different tram stops. It’s also convenient to walk around the whole central area.

I want to give this hotel 10 stars!!! I booked a 6-night stay in Melbourne on a business trip. I was really satisfied with the stay and felt friendly and loved~ 1. The location of the hotel couldn't be better. It is just behind Melbourne Town Hall. You can walk to Collins Street, City Center and Chinatown for shopping and dining. There are two large parks in front and next to it, and there are full of coffee shops opposite 2. The hotel has a guide dog named Mr. Walker, who was raised by the Victorian Guide Dog Organization. He came to the hotel when he was over 1 year old and became the guide dog ambassador of the hotel! He patrols the lobby for one hour every day from Monday to Saturday at 10:30 am and 15:30 pm! Help special people in need. The dog was raised by the staff's love. He is now over nine years old and very strong. He is quiet at work and very lively after work. The staff said that he would go for a walk, take a bath and sleep after dinner every day. 3. The staff are very friendly and answer all questions. There are also several Chinese staff members who are expected to provide better help. 4. The hotel room is too big, much bigger than several accommodations of the same brand and price in Australia! 5. The hotel has its own tennis court, which is charged by the hour, but I didn't go there. It looks very big from the room. 6. The sanitation is super good. The auntie cleans up every time and provides drinking water. This is my first time in Melbourne. It's a really great city! I will come to see this dog named Walker again.

Came here as a ‘staycation’ for one night to celebrate my partners birthday. Service was good, the reception team made us feel so welcomed. Room was clean and the view of the river and bay was superior, as the name of this room type described. 10/10 👍🏼 we also used the gym which had a nice view too!

In my opinion, there is nothing wrong with this hotel. It is great. This is the hotel that I am most satisfied with during this trip. Located in the busiest place in the city center, but there is no noise at all. We went out for a walk every day. It was Christmas, and the lights were bright but the order was in place. The hotel is surrounded by famous buildings and RMIT University. Various tall and majestic churches stand tall, and it feels like I am in Europe. The hotel has a very good service attitude, the front desk is enthusiastic and professional, the cleanliness is very good, the room is larger than we expected, and the facilities are good. It feels much better than the same level hotels in North America.

We are very disappointed with the management of this hotel. We booked seven rooms and chose twin beds (can be a king-size bed or a twin bed). On January 13, we contacted Ctrip customer service to make changes, changing to 2 king-size beds, 4 twin beds, and 1 triple room. After communicating with the hotel, Ctrip customer service replied to the email saying that the change had been made and that the change to a triple room could be paid on the spot. The day before check-in, we specifically called the hotel reservation department and the front desk, but they didn't know about the room type change. We explained the situation over the phone again, and they said they had recorded it. In the evening, we were worried, so a staff member went to the hotel front desk specifically to confirm again. The hotel front desk actually said that they didn't know about this situation, but they could record it. They recorded the required room type on the spot, and then we paid the upgrade fee for the triple room. I thought it would be okay now. As a result, when the guests checked in the next day, there was still a mistake in the room, and the bed was left as a king-size bed. Finally, it took more than half an hour to coordinate and change the room again! ! How can such management be rated as a five-star hotel? ? ?

The hotel is located at the city Centre and just near the southern cross train station. It is very convenient for the travelers to explore the city by tram or other transportations. The breakfast is good and friendly staff to help. The bed size of twin rooms is quite tiny that could be improved for better stay experience. Overall we were satisfied to stay at the hotel in Melbourne. Will recommend to friends and everyone who is going to visit Melbourne.

The location is very good. It is only 10 minutes walk from Southern Cross. Skybus goes directly to the airport. The street in the middle of the ancient building is very beautiful. The breakfast is also good. The facilities are a little old, but the maintenance is OK. The area is also large enough.