In fact, the conditions are okay, but the front desk service is very impersonal. We are old couple, one is 69 years old and the other is 66 years old. I stayed for one night on July 5, and spent a day in Qilian on July 6. Today I went to Xining and passed by the Western Hotel. My wife wanted to go to the bathroom, and told the front desk that I lived in yesterday, can I use the bathroom? The front desk is very blunt, saying that it is toilet, unsanitary, go to the public toilet outside! I waited for my wife outside and won't come back for a long time. I went to the front desk to ask, and I realized that the money was going outside. I said I’m not afraid. I used the bathroom, which is actually quite clean. The evaluation of the hotel has brought down this inhumane service.
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