Circulo Mexicano, Mexico, a Member of Design Hotels

Strange place to review. Great location just by the cathedral. Lovely roof-top bar. But the rooms all face in over a restaurant/shopping area which is noisy during the day. No natural light. Rooms are very imaginative - bed very comfortable. We had room x01 which was plagued by rooftop central air-con hum all day and night so beware that. Clearly a very fashionable and well-located place. You decide if it's good value for the high cost.

We worked for months with the hotel to plan a wedding-related welcome cocktail party. During the planning period, our hotel representative separated from employment (we do not know the reason) and failed to hand-off our event. We finally made contact with a new event representative after an extended period of trying. She was not aware of the promises made by the prior staff person and many details of the event had to be re-planned. Two weeks before the event, the representative wrote to us and "offered" to move our event to another, related hotel (or to another date entirely, which made no sense at all). She realized that a protest was scheduled for the date of our event and said that the surrounding area would be too congested and "a little dangerous." When we learned that the protest happens on the same date annually, we registered our disappointment--why would the hotel book our event on that date, accepted our deposit, and tell us only two weeks before that our event could not happen as scheduled? After this, the representative told us that we misunderstood--that we could in fact have our event as planned, even though she had previously told us that the area would be "a little dangerous." We ultimately did the only thing we thought was reasonable and moved the event to the related hotel in Condesa. No concession was offered for the problems we had with our planning, and the hotel representative made it seem as if she was doing us a favor in moving our event. We gave the hotel several chances to make things right with us, and our wedding planner got involved and did the same. After the event, we gave specific, detailed feedback and were told only that the hotel would closely consider it. Based on our experience, I would not recommend this hotel for any event-related purpose.

Beautiful hotel. Looks just like the photos. But this is a hotel that is made for looking and not living. As others have commented, the rooms are beautiful and minimal and incredibly uncomfortable. We’re staying in a balcony suite (this will be our third of three nights), and the room is large, but the only places to sit, other than the bed, are wooden chairs. No cushions for you, my friends! No ottomans, no sofas, you can sit on a wooden chair or the bed. The floors are marble, and the bed is on a large (also marble) platform in the middle of the room. Who puts a bed on a marble platform in a marble room?? How has this not led to complete calamity (not to mention a significant lawsuit)? Oh, and no headboard on the bed. There will be no lounging in bed! Breakfast is tasty, but this morning it took over an hour to be served. Yesterday was at least 40 minutes. The wait staff are lovely, and one was actually sprinting to get us food and drinks, but it seems like the layout for breakfast service is just not conducive to timely…service of breakfast. So it’s slow, literally, *by design*. Again, this is a management issue, not a staff issue. At the end of my stay, I find myself actually resenting the hotel owners (who I have never met), because I am so aggravated that they designed such an uncomfortable experience! One more - we arrived around 10pm, hungry. Everything was closed. The front desk was unhelpful but, again, this is a management issue. Have a list of late night options, or have a snack waiting! Finally, I picked this hotel based in part on TA reviews, but also the fact that management responds to the negative reviews. I always think that’s a good sign. But reviewers have been raising these same issues for nearly two years now, and they haven’t been addressed. Three stars because it really is beautiful. We are on the roof deck now and it is lovely. Plus the food is good and the restaurant staff are very sweet.

Where do I begin? Yes, you should book this hotel. The staff are so nice and sweet. There are always pros & cons with any hotel you stay at in the world. The pros here outweigh the cons. Pros: Central location and very convenient to experience the museums and cathedrals as it's right across the street from it. Free breakfast upstairs was a plus, however, the menu should be updated or have better add-ons for a-la carte. The beds were super comfortable and the rooms were so clean, romantic, unique, and peaceful. A great hotel to have peace of mind. Security is top-notch and always attentive. The restaurants and boutiques attached to the hotel are a plus and the restaurant is A MUST. It was delicious. The rooftop, jacuzzi, reading room, fireplace AND Sauna was a gem. The bar was cute and the pool was only accessible for one day of my trip but it's there and a great add-on. Cons: Ubers would not stop on the street at times as it is a one-way road and sometimes blocked off during the weekends as it's a tourist neighborhood. That was annoying, I will say the trick was to tell Uber that you only need "drop-off" and it works (sometimes). Imagine being a woman wearing heels and having to walk down the street to your hotel, it's annoying. Water in the room should be a standard for this hotel, having to ask for water and then being given water not in a bottle just feels unsafe and risky business. The hotel should partner with a company to provide water for the guests, especially at the daily rate it charges. The walls can be very thin depending on which room you are in. I was in a Balcony suite and could hear the conversations from the neighbor downstairs. I think that can be fixed and should. No heat - but it's Mexico you barely need it. I would just turn off the AC and be fine. Beds and comforter is so relaxing Very minor Cons. Overall a great hotel, a great experience, unique and romantic and peaceful place to stay. I would visit and stay here again.

Excellent location. Fabulous food. Service was super helpful and welcoming. Rooms are very modern.

PROS - I was able to book my stay with a Bonvoy Free Night certificate + 10k points - Excellent location in the heart of the Centro Historico - Oscar, the bellman, intercepted me from down the street. He's great! Helpful, friendly, and competent - Architecturally interesting interior - Minimalist style in the sleeping room was clean, and a refreshing change from other hotels. High ceilings - Clean room - My room was extremely quiet in the evening (I heard nothing from the restaurant downstairs or the street, despite being located on floor 1, facing out) - Nice view of the cathedral from 108! - Ridiculously comfortable bed - Upscale toiletries - Complimentary breakfast (unfortunately I checked out too early to partake of it) - Hot water in shower; strong pressure CONS - Beware the step up to the bathroom, and the platform beneath the bed, or your twist and ankle/stub a toe - Some front desk attendants less helpful than others - If you want complimentary water, you have to bring the empty carafe to the front desk and have it filled - Bathroom lacking in counter space, hooks, and towel bars - No heat I'm hitting myself for forgetting to check out the rooftop deck...

Rooms were architecturally interesting as is the entire hotel - roomy and great beds & shower. The breakfast which was included was delicious with a gorgeous setting in the rooftop across from the cathedral- with jacuzzi, sauna, small pool and deck and bar. And the rooms were QUIET. The staff was lovely. Right near the Historic Centro. Great oasis in the middle of all the history. Unique layout.

This was my second time staying here and it was just as good as the first. What strikes me most about Circulo is the cleanliness and attention to detail regarding how clean and well kept the entire property is. The employees tirelessly clean the place daily and it shows. The amazing view on the roof combined with the refreshing pool and unique spot for daily free breakfast is not to be missed. There's a fantastic sauna too. Service is always quick and friendly as well...special shout out to Karen and Axel for their friendliness and professionalism. There is some weird energy and smirking looks from other rooftop employees but not Karen and Axel... Circulo Mexico, keep up the great work! If and when I return to CDMX CM is always at top of my list for lodging.

Amazing in all ways. Great location to see the historical side of the city and an awesome space to start your day from.