Mishawaka Hotels with Wi-Fi

I stay primarily at Marriott for business because I can depend on the cleanliness standards, professionalism, and policies always falling with in a range of acceptability. Not always great, but sometimes, and never terrible to the point of unacceptable. During my recent stay I had to travel to the South Bend area for a week and then to the Indianapolis area for a week. Residence Inn was changing over to a new billing system during my stay and advised there would be additional minor funds held against my credit card during the change over, even though I paid ahead of time. Not a problem, have a decent limit and it would be refunded. Then my credit card started getting declined. Well apparently the new system had glitch and my credit card had 12 or more charge holds amounting to $12000. I talked to the clerk that evening and the he said the manager would call me back. I never received a call. Upon check out the Operations Manager was there and promised an executive level call back in response to this. It may happen, we’ll see. Luckily I have other credit cards to rely on during my travel, but what if I didn’t! Next issue is I checked out on Saturday at 9:00AM after checking in electronically to Townplace Suites in Indianapolis. I used a 12:30PM check in time and the system accepted it. My assumption is I’m good to leave get into my room in Indy. So, I leave South Bend headed to Indy to get my room and key, set up and get some work done. I get there and am advised by the clerk, who was very nice and polite, that she is sorry the app does that but no rooms are available until after 3:00PM. I would have stayed in South Bend and worked if the app had advised me that I could not check in at 12:30PM, but it accepted that input. Now I’m stuck driving around Indy with $12G racked up on my credit card until 2:00PM. 2:00PM by the way only because the clerk convinced the cleaning crew to have something ready earlier than 3. If she hadn’t at least tried I would have given 1 star. Oh and the washer dryer at the hotel is broken so I guess I’ll spend my time at a local laundry mat. I hate doing this and writing a bad review because I feel like all folks do today is complain, but I’m frustrated with the Marriott experience this time and have to vent.

Lets begin by saying if there were and overall rating less than 1, I would use it. First, upon arrival, we were met by a desk agent that acting like we put her out by coming to her desk. Upon entering our room, we were greeted by a used bar of soap in the bathtub accompanied by pubic hair. In the refrigerator, there were 2 styrofoam boxes with take out food in them. I came on a football weekend and was charged over 300% of the normal rate for the weekend which is understandable IF: you get what you pay for. On Saturday when we returned from the game, both rooms we had were not cleaned, no garbage taken out, beds not made, etc. I went down to the front desk and asked ”Miss Personality” why our room was not turned. Her answer: I just came in, I don't know but we are understaffed. I asked her if she had any towels and washcloths and you would have thought I asked her for a million dollars. She proceeded to give me 1 towel and 1 washcloth (for 2 rooms). Sunday morning as we left to go out for the day, there were 3 housekeepers and the front desk agent sitting out front eating and smoking. I just knew we were going to get service as there was help. Upon returning, the rooms again we untouched. I proceeded to go to the front desk were I had to yell to get ”Miss Personality” to come out. I asked her again why the rooms were not cleaned. Her answer-”I don't know, I just got here” then ”we are short staffed”. I told her this was unsatisfactory . She just looked at me. I asked to speak to a manager. She said none were available. I proceeded to demand to speak to a manager- she just stared at me. As I expressed my displeasure I asked for her name- she refused. I asked what she was going to do about this and she proceeded to walk away into the back office. The quote on the back of my invoice ”At Country Inn and Suites by Radisson, we have one goal to treat guests like family. We do this by delivering warm and personable service with a touch of home” What a crock of SH*T. Do yourself a favor and stay away from this pit.