Hotels Near Espace Faubourg Québec in Montreal

There was good place and kind stuff:) If I will go to Montreal again, I would like to stay there!

We only had very hot water, no cold, our air conditioner rattled and made it hard to sleep, and the duvet had no cover on it. But great location and very friendly service.

OVERALL: I stayed here for three nights while I attended a conference. Overall I thought it was a fantastic place and would not hesitate to stay there again on a future visit to Montreal! ROOMS: Extremely clean, new, and refreshed. Beds were comfortable and a variety of pillows (firm vs. soft) were provided. There were ample outlets (standard electrical and USB) at the desk and bedside lamp, just as you'd need. Lighting was good. Two soft white robes were provided and housekeeping was consistent and great. My only quibbles on the room (638): The window faced an alley way/side of a building, and as such, there was basically no view and no significant natural light. In addition, the location of the toilet and the bathroom vanity were such that there was insufficient leg room while seated on the toilet -- and I'm 5'3”! For future stays, I would simply work to avoid that room due to those issues. SERVICE: Everyone at the front desk was lovely! Very helpful at check-in as well as departure (I required a very early taxi ride -- they helped me think about timing and also called the cab for me). Extremely courteous. OTHER: There is a little café (Les Moulins la Fayette) inside the hotel which serves great coffee and fantastic pastries. Staff were lovely and friendly. LOCATION: Directly across from the conference center -- I went in March and didn't even take a coat to the conference, simply dashed across the street! For meals, there are countless delicious restaurants within a 5-minute walk.

Quite disappointed with the room provided vis-a-vis what was reserved. Two double beds instead of two queens was a tight squeeze for our family. I fail to understand why this happened, particularly since the room was booked two months in advance of arrival & secured with a credit card. I was told the hotel was fully booked for the weekend so the issue could not be remedied. That said, our room was on the pool level which was kind of nice. The room was clean and included a small fridge plus a safe. There was also a steamer which was handy for touching up formal attire. The hallways seemed a bit dim & May benefit from an update. They were quiet, without echos, which was nice however. Finally, the Metro station can be easily accessed through the building which is a bonus! Based on overall experience, I would recommend this hotel. I may consider it for future trips to Montreal but might be a bit apprehensive based on the room switch which occurred.

We stayed a couple of nights pre-cruise to acclimatise and enjoy Montreal in the early Summer. We had a pleasant stay, very personable staff and a decent room. Novotel fittings seem to lean toward minimalist scandi which can give an air of being sp****, but bedding was very comfortable. Additional pillows appeared on request. Breakfast was interesting, again possibly post-covid staffing issues as things took a while but the staff were again very engaging. Great location on Rue de la Montagne with easy access to public transit and taxis to the port. Definitely would stay here again.

I came for a medical training in September 2022. - Bad customer service. Dubious practice on room rates. When I first booked in June, I was told I could book with a preferential rate from the training organiser. It turned out the preferential rate was more expensive than booking at the hotel directly (you get 15% discount if you stay more than 3 nights). I called the hotel, and the lady in charge said they couldn’t do anything, she wouldn’t apply the 15% discount on top of the conference preferential rate. That seemed fair to me, as I understand hotels lost a lot of business during the pandemic and tried to balance the finances. At that time I booked a room with 2 queen beds but I wasn’t sure if my husband and son would join, so I declared it would be for 1 adult only. In September, I contacted the hotel and asked to update the room occupancy to 2 adults and 1 child. THEY CHANGED the room rate and rose the price (instead of less than $1000 for 4 nights, it went to $1300!). When I asked why, they said bc I changed the booking, so they update to the new rate at the time of the change. It is still exactly the same room! I don’t mind paying more in taxes bc more people stay in the same room, but changing the rate, when they knew I was part of the conference and wouldn’t change hotel, was a bit lame… I called the same conference lady and asked if I could revert back to the conference rate. She said no, bc the conference rate has expired and she wouldn’t give it as a commercial gesture because she gets commissions on the bookings… what a bad customer service! Not sure if it was done on purpose, the room I got was a room just outside the elevator, so noisy… And we checked in, the 2 people in front of us complained very loudly about the hotel… - Room not clean and missing toiletries The beds and pillows were comfortable. They didn’t have a duvet cover, but 2 flat sheets… the duvets and the pillows were yellow from stains. The bedside tables were dusty. Carpets dirty (not the same colour, although the same patterns, as the ones in the corridors). In the bathroom, there were only soap bars, no shampoo or conditioners. I only got them because one morning, I saw a cleaning lady in the corridors and asked if she had any shampoos etc. To my surprise, she did and gave them to me. - Conference rooms neglected We had tea/coffees and pastries in the morning of the first day… but they were not refilled after lunch or the days after… unless we asked. And even after asking, we wouldn’t get hot water for tea… The toilets near the conference rooms either had missing hand soap or missing paper towels to dry your hands…. I get it that the hotel wanted to save money after being under occupied during the pandemic… but for a 4 star hotel, I expected better and better customer service. The hotel is well located, in the city centre… but I won’t be back if I have to come to another conference in Montréal.

We stayed during Covid-19. We chose this hotel because of its proximity to La Ronde. The parking is excellent- there is a small surface lot out front and a large surface lot out back. This is important for us as we have a big lifted pickup truck. There was plenty of room for it to park! The lobby is cool and looks like it would be fun during non Covid times. There is a plane hanging from the ceiling and pictures of planes all over, which we’re fun to see. Staff was great. We saw them cleaning frequently and they always had masks on. Hand sanitizer is everywhere. The bar & restaurant are closed. The pool and hot tub were open and did not require a reservation. They asked us to wear masks on the pool deck if social distancing wasn’t possible. We used the pool twice and were the only ones there both times. Pool towels were available at the pool. The room was a good size- two queen beds and a desk. Newly renovated and decently clean. We did a good clean of all touch points with Lysol wipes when we arrived, just to be safe. There was a fridge. There was a microwave on our floor but not in our room. There were 3 sets of towels in the room. We had to change rooms our second night. We were originally put in room 409 and there was a rambunctious family in 407. Starting at 7am, the kids were running up and down the hall, the door was banging, over and over. We sleep in so we were not impressed. We asked if they were checking out & were told by a lovely front desk clerk that they were there another night. We asked to move and she moved us to 621- it had a lovely view of the river. She commented that the hotel was quiet so there were lots of choices for quiet rooms. Strange that we weren’t spaced out at the start of that was the case. The second room was much quieter and we slept in until 10am without hearing a peep. The hotel is only about 10min to La Ronde amusement park by car, which was the purpose of our visit. We will be back again.

Water from shower head is very weak need to fix or change it.

We recently stayed at the Novotel Montreal Airport and had a great stay. The hotel was clean, and the rooms were spacious. The staff were very welcoming and took great care of us. Thank you to Rose at the Bar! She was amazing and made us feel at home. We met Tony, the General Manager when we checked out. Such a nice guy! Very friendly and welcoming and made sure that we were taken care of during our stay. I would definitely return to the Novotel Montreal Airport if in Montreal again. What a fantastic team!