Montreal Marriott Chateau Champlain Reviews

Great hotel, clean and well furnished. Staff is very friendly and accommodating. There is a Nespresso machine in the room and a kettle for tea drinkers. Breakfast buffet was amazing, and they offer a la carte option as well. Gym and sauna are available to guests. The hotel is located minutes away from Rue Ste-Catherine, the old town and Gare Centrale. Overall, great experience.

The most ideal place to stay when in Montreal. Very good breakfast, clean and beautiful hotel. Near train station and shopping district.

They never cleaned my room during the stay of 5 days because of the strike. Employees are banging and making loud noises all day I couldn't rest. The room was so cold and the thermostat is preset and I was freezing all the nights I stayed.

Good place with a city view but the city side is under construction

Luxury hotel in montreal I enjoyed the cityview frow window i ordered room service the pasta was good but there was no swimming pool due to update in renovation

Very nice hotel, nice rooms and nice location. Thank for the good service

Location is good

Good option for exploring the city.

Great service and facilities. Location is strategic.

Good!

The location is excellent and convenient for travel. It is less than 100 meters away from the train station exit. The room is spacious and comfortable. It is convenient to travel to churches and some attractions around. The hotel facilities are OK

Very bad experience! When I went to the hotel, they said they couldn't find the order, and asked me to pay again to create a new order, and asked me to go to Ctrip customer service to cancel the order. As a result, Ctrip customer service finally said that the hotel manager would still go with the original order and would refund me. I thought everything was fine when I heard that I was refunded, but when I came back to check my credit card bill, I found that the money was still deducted. I went to Ctrip and Ctrip asked me to find the hotel myself. I sent an email to the hotel email for two weeks but there was no news. I called to ask the other party and they said that this email was not in use at all. They said on the phone that they would refund me, but they still didn't refund me after a week. I called again and they said that my order was not for December but for November. I asked him for an email and sent him a confirmation letter from Ctrip and the details of the additional payment at the hotel, but he was still playing dead. The experience was terrible! When I arrived at the hotel, they said they couldn’t find my reservation and asked me to pay again to create a new one. They told me to contact Ctrip customer service to cancel the original booking. I contacted Ctrip again, and they told me to reach out to the hotel directly. I emailed the hotel’s provided address, but after two weeks, there was no response. When I called the hotel, they said the email wasn’t in use anymore. Over the phone, they promised to refund me, but a week later, I still hadn’t received it. the hotel, but they continued to ignore the situation.

A nice hotel, within walking distance of the train station, old town, church, art gallery, etc. The hotel's buffet breakfast feels like the richest of all the hotel breakfasts on this trip, probably because we are more accustomed to the buffet style.

The view from the room is great, facing the park, and you can see the dome of the church from the window, which is very beautiful. The only drawback is that the underground parking lot is very low, and cars over 6ft can't get in at all, unless you park in front of the hotel as a VIP, which costs 60Cad a night, but it's really nice to be a VIP reserve🫶