Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on May 7, 2026
Guest User
We checked in on the evening of May 3rd, and the butler upgraded us to a suite, which was a pleasant surprise. The guesthouse owner was very welcoming, and the next day he even showed us the entire villa. Every room was very comfortably furnished. The butler was incredibly kind; on the evening of the 3rd, he offered to pick up my husband from the high-speed rail station. Later, on the 4th, when we returned from our outing, we realized how dark the mountain roads were. We were truly grateful to the lovely butler.
The guesthouse has a wonderful natural environment. The flowers and trees at the entrance and the various vegetables and fruits in the small garden demonstrate the owner's dedication. The guesthouse is currently undergoing renovations and upgrades, and my daughter is especially looking forward to the barbecue area in the adjacent stargazing room. Overall, the stay was very comfortable and definitely worth a second visit.
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Price per night from:£41
Posted on Apr 3, 2026
Chaya
🇨🇳 Ho Perfect if you're entering via the East Gate! Beautiful rooms, amazing service. Keep this in mind for your trip! 📌
🛏️ 1. Exactly as pictured & Great value for money
- The room is fantastic, very new, and spotlessly clean. I booked a room with a bathtub and got the 4th floor. It looked exactly like the photos. The price in late March was amazing—less than $30/night (getting a bathtub at this price is super worth it!). The furniture looks brand new.
- The bathroom is great, with clearly separated wet and dry zones. It has a smart toilet with a heated seat and auto-flush!
- Amenities are quite complete. However, the hotel provides disposable towels. If you have a larger build, they might not cover you completely (I'm petite, so it didn't bother me), but the material is highly absorbent.
- Good to know: the building has an elevator, but you do have to carry your luggage up a few steps to reach the entrance, so it's not 100% wheelchair accessible. But once inside, you can comfortably use the elevator without carrying your bags up to the higher floors.
📍 2. Quiet location but easy to get around
- The hotel is slightly tucked away from the busy, bright areas, making it very quiet and perfect for a good night's sleep.
- Getting to the park is super easy. You can catch a Didi to the East Gate, and it’s very cheap—only about $0.70 per ride.
- As for food, even though it's not right next to convenience stores or restaurants, you can easily order food delivery. If you want to eat out, you can take a Didi or walk to the restaurant area. It's not far, less than 1 kilometer away.
👩🏻💼 3. Friendly owner & Excellent service
- The owner manages the reception herself and is extremely hospitable. She gives great advice on exploring the park. Whether you plan a 1-day or 2-day itinerary, she can recommend the perfect walking route. I planned a 2-day trip, so she suggested entering via the East Gate on the first day and the South Gate on the second day.
- She is always in a good mood and genuinely seems to love her work. Her bright energy makes talking to her an absolute joy 🤣 I was so impressed!
- Her English is okay for basic communication, but for convenience and speed, we used WeChat. The translation feature made it smooth, and we understood each other perfectly.
🎟️ 4. Better ticket discounts through the hotel
- I highly recommend this! If you need tickets, let the hotel book them for you—the prices are actually better than booking through popular travel apps.
- Whether it's the national park ticket (she also helps book your entry time slot for every day you plan to visit—though if you want to change the time, you need to ask her to update it for you), Baofeng Lake, or the Grand Canyon Glass Bridge, she can get them at a cheaper price.
- Another perk is the unpredictable weather in Zhangjiajie. Letting her book day-by-day or close to the date means you don't have to risk booking too far in advance. I changed my plan easily because of fog and rain, and it was completely stress-free.
🚑 5. A personal note of gratitude (why I'm writing this review so long)
Late at night on March 25th, I had a medical emergency. I reached out to the owner, and she was incredibly helpful. She actually left the hotel counter to take me to the hospital and helped sort everything out 😭🙏 (I truly apologize to the other guests staying that night!). I was so touched and grateful, and didn't know how else to repay her, so I wanted to write this review to pass on the good word.
Summary: This stay was super comfortable and truly heartwarming. Not only because of how much she helped me, but the rooms and facilities are genuinely excellent. If you're looking for a place to stay, please keep this hotel in mind! ❤️
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Price per night from:£20
Posted on Jun 14, 2026
Kate_mermaid
The hotel fully lived up to our expectations! The view from the room was absolutely breathtaking. The smart room controls were very convenient and easy to use.
The hotel grounds are lovely, with scenic walking paths and swings that create a very relaxing atmosphere. Breakfast was not extremely varied, but everything was delicious — be sure to try the shaomai! In the evenings, you can order local Chinese dishes prepared by the chef. The food is excellent, although many dishes are designed for sharing and the portions are quite large. There are also snacks available at the reception desk.
The weather in the park can change quickly, but the hotel sells both raincoats and shoe covers for rainy days (surprisingly useful!).
The hotel also provides a shuttle to the park entrance, which is only a short distance away.
I would also like to give special thanks to the hotel staff for the airport transfers and for their invaluable assistance throughout our stay. They helped us plan our sightseeing itinerary, purchase tickets, and were incredibly responsive to any questions we had — whether about the room or even our travel plans during the day.
Their support made our trip much easier and more enjoyable. Thank you so much ❤️
When planning the trip, I recommend allowing at least two full days for the park itself, plus another one or two days for Tianmen Mountain and the Glass Bridge. Keep in mind that these attractions are about an hour’s drive from the main park and the hotel.
I would also highly recommend visiting the 72 Wonder Tower in Zhangjiajie City in the evening. The atmosphere there is incredible, with live performances, actors in costume, and beautiful light installations that make the whole place feel magical.
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Price per night from:£57
Posted on Apr 27, 2026
Guest User
Strategic Location for a Relaxed, Crowd-Free Zhangjiajie Experience**
We thoroughly enjoyed our recent stay at this hotel, which proved to be an ideal base for exploring the Zhangjiajie National Forest Park. As travelers who speak a limited amount of Mandarin and prefer a measured pace, we found the experience both rewarding and stress-free.
**Key Advantages & Location**
The hotel’s primary strength is its proximity to the park’s less-frequented entrance. Being situated already ”inside” the park boundary with the ropeway just a 5 to 10-minute walk away is a significant functional advantage. Since the ropeway opens at 8:00 AM, we were able to enjoy a restful morning while still reaching the walking routes well ahead of the mid-day peak.
By commencing our routes from the western side, we effectively moved ”against the crowd.” During our two-and-a-half-day visit, our average wait time for park shuttle buses, ropeways or elevators was approximately 5 minutes. Remarkably, both times we used the Bailong Elevator, we arrived at the gate ”first in line” and shared the cabin with fewer than six people. This efficiency allowed us to explore the park extensively—nearly ”looping” the park twice in a single day—without ever feeling rushed. I originally thought these logistical benefits were due to my decisions, however in hindsight, the location of the hotel was more likely the reason for this outcome.
**Service and Hospitality**
Our host, Kelly, was instrumental in the success of our trip. By communicating our plans early, she was able to facilitate the arrangement of park tickets, transfers, and provides some route suggestions based on her experience. Beyond logistics, we greatly appreciated her willingness to also share some cultural insights, such as the history and pop culture surrounding Wulong Zhai, which added a meaningful dimension to our visit.
**Room and Facilities**
We stayed in the main wing, located above the entrance and dining area. The room features met our specific needs perfectly. We noted that an elevator was in the process of being installed, which will be a welcome addition for future accessibility.
**Points to Consider**
* **Location Focus:** This hotel is perfect for those prioritizing the Forest Park itself. However, if your itinerary includes evening performances like ”Fox Fairy” or the other shows in Wulingyuan, you may find a more central town location more convenient.
* **Environment:** We were never bothered by insects, but guests should be aware that this is a mountain location; the presence of local bugs around the exterior is natural and should be expected.
* **Accessibility:** We had no mobility issues, but currently, access to the main wing requires stairs (until the elevator installation is complete).
**Final Thoughts**
For travelers who value a quiet, informed stay and wish to avoid the typical bottlenecks of the park’s more popular gates, this boutique hotel is an excellent choice. Having the time to engage with local suggestions and move at our own pace made our China trip feel truly personal.
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Price per night from:£37
Posted on May 2, 2026
Guest User
Zhangjiajie Idyllic Pondside Timber Lodge feels like a quiet retreat designed for people who want to slow down and reconnect with nature. From the moment you arrive, the setting stands out—lush gardens spread across the property, carefully maintained yet still natural enough to feel authentic. Walking paths wind through greenery, leading you past tranquil ponds where the water reflects the surrounding trees and sky. It’s the kind of place where even a short stroll becomes part of the experience.
The ponds are a highlight. They’re not just decorative; they create a calming atmosphere that carries throughout the lodge. Sitting by the water in the early morning or at sunset is especially memorable, with only the sounds of birds and the occasional ripple breaking the silence.
The rooms continue that same sense of comfort and simplicity. Built with timber elements, they feel warm and grounded rather than overly polished. Inside, everything is thoughtfully arranged—clean, spacious, and equipped with the essentials for a relaxing stay. Large windows often bring in views of the gardens or ponds, making it easy to feel connected to the outdoors even when you’re inside.
The service was outstanding. All my needs and questions were answered promptly.
What really defines the lodge is its balance: it offers comfort without losing its natural charm. It’s not trying to be flashy or luxurious in a conventional sense—instead, it succeeds by creating a peaceful environment where the surroundings take center stage.
Overall, Zhangjiajie Idyllic Pondside Timber Lodge is ideal for travelers looking for a calm, nature-focused stay. Between the gardens, the serene ponds, and the cozy rooms, it provides a refreshing break from busier, more commercial accommodations.
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Price per night from:£39
Posted on Jul 11, 2026
Kelsey0000
🗻Come for the the amazing views & park proximity, stay for the fantastic service 🚙‼️
🛏️ The room had a super interesting layout- there was a sauna, a bathtub, and a space for a tea ceremony all rolled into the same room. It was very clean and spacious.
🍴🫧 Free breakfast and they will do your laundry for free as well! Just leave it in the basket outside of your door and it’ll be there washed when you return from whatever mountain.
🚙 THE CAR SERVICE. The hotel offers free airport/train station pickup, they’ll message you through trip.com for your travel details and someone will be waiting at the station to pick you up. They will also arrange a car to take you to whichever destination you choose in the mountain- they’re 10 minutes driving from the East Gate (Bailong Elevator Route if you’re trying to get tickets) or 45 minutes from Tianmen Mountain. They arranged cars for us in the morning both days.
☀️The hotel itself is situated next to some very beautiful mountains. Their staff were very polite and efficient! Our train got in very late (10pm) and through WeChat, we were able to arrange having food prepared for our arrival through the hotel’s restaurant. Thank you again!
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Price per night from:£123
Posted on Jun 24, 2026
Guest User
This hotel was fantastic, we were made to feel very welcome by all staff. The 2 owners helped us plan our trip to both the national forrest and Tianmen mountain, without their help we would’ve been wondering aimlessly, but with their help we managed to visit a vast amount of the parks in a short amount of time. At night we shared tea and had good conversation, we would recommend anyone to come here. The room itself was very clean and spacious for a good price. The location of the hotel was great, before the stay we were thinking to stay closer to the city, but that isn’t necessary as there is so much near the hotel and it’s only a short distance to the Forrest park which makes mornings less rushed. There is also a place to store luggage, which is very convenient.
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Price per night from:£20
Posted on Mar 12, 2026
Guest User
For the view of the mountains, this stay is so awesome. If you mainly want to see the Zhangjiajie National Park, I really recommend this hotel. For me, I underestimated the amount of time it would take to get to Wulingyuan and Zhangjiajie city. It was a little inconvenient for me because I had to call taxis if I wanted to go out to eat and it was kind of far. A lot of taxi drivers would ask me for a tip because the location was difficult to reach. Apart from the location issue, I really enjoyed my stay. The breakfast was delicious, the staff were so accommodating and kind and even drove me to Zhangjiajie city on my last day. The dogs were so cute and the view of the mountains was stunning. If you want a perfect getaway from the city and stunning views, then this is the place for you. If you want to hangout in the more lively places, it might be kind of a hassle. This hotel is perfect for those who want a peaceful and relaxing getaway.
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Price per night from:£168
Posted on May 31, 2026
C-007I had an outstanding stay, and Alex truly made the difference. From the moment I arrived, Alex was welcoming, attentive, and went above and beyond to ensure everything was perfect. Whether it was a local tip or a small request, Alex handled it with warmth and efficiency. Thanks to Alex, my experience was seamless and memorable. Five stars all the way!
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Price per night from:£41
Posted on Jul 16, 2026|Mountain-view Twin Room With Yalan Mattress, Smart Guest Control, Smart Toilet, Fridge
Guest User
Pet-friendly hotel, and they even upgraded my room. The location is excellent, just over a kilometer from the East Gate of Zhangjiajie National Forest Park, surrounded by several other big hotels, and there are plenty of dining options nearby. The lobby is on the 7th floor and features a beautifully decorated rooftop terrace with several Ragdoll cats. The family room with one large and one small bed was perfect for traveling with an older child. I noticed many foreigners staying here – Zhangjiajie is really popular with international visitors!
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Price per night from:£49