ASTON Batam Hotel & Residence

ASTON Batam Hotel & Residence Reviews

ASTON Batam Hotel & Residence

Jl. Sriwijaya No.1, Kp. Pelita, Kec. Lubuk Baja, Kota, Kampung Pelita, Nagoya, Batam, Riau Islands, 29444, IndonesiaView Hotel Details
ASTON Batam Hotel & Residence
ASTON Batam Hotel & ResidenceASTON Batam Hotel & ResidenceASTON Batam Hotel & Residence
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ASTON Batam Hotel & Residence Guest Reviews

4.3/5
Very Good
779 review
Verified reviews
Location4.3
Amenities4.2
Service4.4
Cleanliness4.3
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All reviews(779)
Positive reviews(741)
Reviews with photos/video(255)
Delicious breakfast(152)
Large rooms(65)
Delicious buffet(38)
Near shopping area(34)
Convenient for shopping(34)
Too noisy(27)
Awesome gym(15)
Perfect for families(12)
Negative reviews(38)
lim
Deluxe Double
Stayed in Dec 2024
Family
1 review
4.7/5
Amazing
Posted on Dec 12, 2024
If i can give 20 stars for the service, i would. Aston’s service and hospitality never disappoints, never flops. Always exceptional!
Response from Property: Dear Guest,Thank you so much for your incredible feedback! We are absolutely thrilled to hear that you’ve had such a positive experience with our service and hospitality. Your kind words mean the world to us, and we’re honored to have earned your trust and loyalty.We will continue to strive for excellence to ensure every stay is just as exceptional as the last. We look forward to welcoming you back soon for another unforgettable experience!Warm regards,Aston Batam Hotel Management.
MyQ
Deluxe Twin
Stayed in Dec 2024
Family
18 review
4.0/5
Very Good
Posted on Dec 9, 2024
Second booking at this hotel. This time, I booked 2 separate rooms instead of an apartment, which is much better than my last trip. Hotel seems many people as hard to get a table for breakfast and hotel Staff is not helpful to find a table when you approach them. They just tell you free seating.. We went to their lounge at the lobby since they got promotion in dec for cake and drinks. Overall enjoying this trip
Response from Property: Dear MyQ,Thank you for choosing Aston Batam Hotel & Residence for the second time and for sharing your detailed feedback! We’re delighted to hear that you enjoyed your stay and found booking separate rooms to be a better option for your trip this time.We sincerely apologize for the inconvenience you faced during breakfast. Your comments about our staff's assistance in finding seating are noted, and we will address this with our team to ensure they provide better support during busy times.It’s great to know that you visited our lounge and enjoyed the cake and drink promotion. We’re glad this added to your overall experience, and we hope you continue to explore our offerings during your future stays.We truly appreciate your loyalty and look forward to welcoming you back for an even more enjoyable experience next time!Warm regards,Aston Batam Hotel Management.
Guest User
Deluxe Twin
Stayed in Dec 2024
Family
1 review
2.7/5
Posted on Dec 9, 2024
Checking was delayed prompt checking should be must and shuttle service more timing and two way
Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the delay during check-in and any inconvenience it may have caused. We strive to provide prompt and efficient service, and we will review our processes to ensure smoother check-ins in the future.Regarding the shuttle service, we appreciate your suggestion to offer more timing options and two-way trips. Your input is valuable, and we will evaluate how we can improve this service for our guests’ convenience.We hope to have the opportunity to welcome you back and provide a more seamless experience during your next visit.Warm regards,Aston Batam Hotel Management.
YK Chua
Two Bedroom Apartment
Stayed in Nov 2024
Family
36 review
3.5/5
Posted on Nov 27, 2024
The room was quite dirty and we spotted a cockroach during our stay. Service was good, but cleanliness can be improved.
Response from Property: Dear Chua,Thank you for your feedback. We sincerely apologize for the cleanliness issues you experienced during your stay, which are not reflective of our usual standards. Please rest assured we have addressed this matter with our housekeeping team to ensure improvements.We're glad to hear you appreciated the service from our team and hope to have the chance to provide you with a better experience in the future.Best regards,Aston Batam Hotel Management.
H Matthias
Deluxe Premier Located At Apartment
Stayed in Nov 2024
Travel with friends
48 review
4.2/5
Very Good
Posted on Nov 27, 2024
Decent, comfortable short stay. Note that there are 2 buildings (a hotel and a serviced residence - you'll be staying among people who actually live there). Room was clean and had basic necessities, but with obvious need for maintenance (stuff were peeling, shower head didn't work). Room came with a kitchenette that had no dishwashing liquid. Pool was small. Breakfast was good and had enough options, staff were very friendly and helpful.
Response from Property: Dear H Matthias,Thank you for sharing your detailed feedback. We’re glad you found your stay comfortable and appreciated the cleanliness, breakfast variety, and our friendly staff.We apologize for the maintenance issues you encountered and have shared your comments with our team to address these promptly. Your feedback on the kitchenette and pool size is also noted for future improvements.We hope to have the opportunity to welcome you back for a more seamless experience.Best regards,Aston Batam Hotel Management.
Anonymous User
Two Bedroom Apartment
Stayed in Nov 2024
Family
4 review
3.5/5
Posted on Nov 25, 2024
Booked the 2 room apartment (residences side). Pros: The view from the room was good with 2 balconies with 2 large beds and 2 toilets. We enjoyed the variety served at the breakfast buffet, the food was replaced timely as well. Thumbs up. Cons: Cleanliness could be improved greatly. Saw other reviews that the hotel side is better. Saw 2 cockroaches in the room during our stay. The bed and towels were clean so we were satisfied- however, the door’s laminate was peeling, there was dust and webs at every corner, dirty mirrors, cigarette ashes at the corner of the dressing table, etc. My family was not picky so this sufficed for us and we had an alright stay.
Response from Property: Dear Guest,Thank you for your feedback and for highlighting the positives, such as the spacious apartment, great views, and breakfast variety. We're glad your family had an overall satisfactory stay.We sincerely apologize for the cleanliness issues you encountered. This is not our usual standard, and we’ve shared your comments with the housekeeping team for immediate improvement.We appreciate your understanding and hope to welcome you back for a more seamless and comfortable experience in the future.Warm regards,Aston Batam Hotel Management.
Jen Condes
Superior Room
Stayed in Nov 2024
Couples
4 review
5.0/5
Outstanding
Posted on Dec 4, 2024
Hotel Review: 5 Stars – Totally Happy! I had an amazing stay at this hotel! From the moment I arrived, the staff were incredibly welcoming and attentive, making me feel like a valued guest. The check-in process was smooth and quick. The room exceeded my expectations – it was spacious, spotlessly clean, and beautifully decorated. The bed was incredibly comfortable, and I had a great night’s sleep. The amenities were top-notch, with a fantastic breakfast spread every morning, a well-equipped fitness center, and a relaxing spa that I highly recommend. The hotel also offers a stunning pool area with breathtaking views. What really stood out was the exceptional customer service – the staff went above and beyond to make sure I had everything I needed. The location was perfect as well, with easy access to local attractions, shopping, and restaurants. Overall, I couldn’t have asked for a better experience. This hotel truly offers outstanding value for the price, and I would highly recommend it to anyone visiting the area. I’ll definitely be returning on my next trip!
Response from Property: Dear Jen Condes,Thank you for sharing your wonderful experience at Aston Batam Hotel & Residence. We are thrilled to hear that you enjoyed our welcoming staff, smooth check-in, comfortable rooms, and top-notch amenities like the breakfast, fitness center, spa, and pool area.It’s rewarding to know we exceeded your expectations and made your stay memorable. We look forward to welcoming you back on your next visit.Warm regards,Aston Batam Hotel Management.
JH888
Deluxe Premier Located At Apartment
Stayed in Nov 2024
Travel with friends
38 review
4.0/5
Very Good
Posted on Nov 15, 2024
It's was a service apartment rather then hotel. need to walk a distance to lift lobby. Overall is good.
Response from Property: Dear Guest,Thank you for your feedback. We’re glad to hear you had an overall good experience at Aston Batam Hotel & Residence. While our service apartment design offers additional space and comfort, we understand that the distance to the lift lobby might not have been as convenient. Your comments are valuable, and we’ll take them into consideration. We look forward to welcoming you back and ensuring an even better stay in the future.Warm Regards,Aston Batam Hotel Management.
Linda Os
Junior Suite Located At Apartment
Stayed in Oct 2024
Couples
14 review
3.7/5
Posted on Nov 2, 2024
We book junior suite but not at the Hotel is at the residence. The lift ABIT slow even though there's two lifts. The review for breakfast was good . But the spread is a lot but the food now warm. The mee now tasty. Donut ABIT hard ..the cakes not soft ..staff helpful ..since we go early at 6.30am some of the food is not at the buffet table....all the food is on induction cooker but is not warm ....
Response from Property: Dear Linda,Thank you for your detailed feedback. We appreciate your insights regarding the junior suite booking and the lift experience. We're glad to hear you found our staff helpful, and we apologize for the breakfast issues you encountered, including the temperature of the food and the availability of items at the buffet. Your comments about the mee, donuts, and cakes will be shared with our culinary team to make improvements. We strive to provide a great experience for all our guests, and we hope to welcome you back for a more satisfying stay in the future!Warm Regards,Aston Batam Hotel Management.
Kelvin_See
Deluxe Double
Stayed in Oct 2024
Couples
6 review
3.7/5
Posted on Oct 27, 2024
Recently I stayed at the Aston Batam hotel and residences. The room is big and clean. Location wise is good as well. Will definitely come again.
Response from Property: Dear Guest,Thank you for sharing your wonderful experience with us! We’re thrilled to hear you enjoyed our spacious and clean rooms, as well as our convenient location. It’s always our pleasure to provide a welcoming stay, and we can’t wait to welcome you back to Aston Batam Hotel & Residences soon!Warm Regadrs,Aston Batam Hotel Management.
Guest User
Deluxe Double
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Nov 3, 2024
The best ever hotel, the facilities and service was great! You guys should try to check in here. Very comfy. And the staff very kind!
Response from Property: Dear Guest,Thank you for your amazing review! We’re thrilled to hear you found Aston Batam Hotel & Residence to be the best, with facilities, service, and a comfortable stay that met your expectations. Our team is dedicated to making each guest feel at home, so your kind words about our staff mean a lot. We can't wait to welcome you back soon! Warm Regards,Aston Batam Hotel Management.
Daniel
Superior Room
Stayed in Oct 2024
Business travellers
13 review
5.0/5
Outstanding
Posted on Oct 28, 2024
one of my favourite hotel in Batam. Check in and check out very fast. room spacious and clean
Response from Property: Dear Daniel,Thank you so much for making us one of your favorite hotels in Batam! We’re thrilled that you enjoyed our spacious and clean rooms, as well as our quick check-in and check-out process. Your comfort and satisfaction are our priorities, and it’s wonderful to know we met your expectations. We can’t wait to welcome you back for another great stay at Aston Batam Hotel!Warm Regards,Aston Batam Hotel Management.
Anonymous User
Deluxe Family
Stayed in Oct 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Oct 8, 2024
Very friendly and helpful people. Respond promptly with aircon water dripping at night. Thanks
Response from Property: Dear Guest,Thank you for your kind feedback! We're delighted to hear that you found our team friendly and helpful. We're also glad that our team was able to promptly resolve the aircon issue for you. Your comfort is our priority, and we look forward to welcoming you back to Aston Batam Hotel & Residence for another great stay!Warm Regards,Aston Batam Hotel Management.
Siew May
Deluxe Twin
Stayed in Sep 2024
Couples
1 review
5.0/5
Outstanding
Posted on Oct 1, 2024
Very impressive, superb accommodation 10/10 would recommend, breakfast buffet different everyday 10/10 very nice. stay until don’t want to check out 🤩🤩 hahahaha
Response from Property: Dear Siew,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay and loved our breakfast variety. It's fantastic that you felt so comfortable that you didn’t want to check out – that’s the kind of experience we always strive to provide! We truly appreciate your recommendation and look forward to welcoming you back to Aston Batam Hotel & Residence in the future. Warm Regards,Aston Batam Hotel Management.
Calvan Tan
Deluxe Double
Stayed in Sep 2024
Family
35 review
4.7/5
Amazing
Posted on Sep 30, 2024
Very new and clean hotel. Breakfast spread was ok but the seats are too limited for a weekend crowd. The kids enjoy the spacious room with bath tub in the family room. Overall it’s worth staying and we will be back soon. Thank you.
6/7
Response from Property: Dear Calvan,Thank you for sharing your experience! We're delighted to hear that you enjoyed our clean and spacious rooms, and that your kids loved the bathtub in the family room. We appreciate your feedback about the breakfast seating, and we will work on improving this aspect, especially during busy weekends. It's wonderful to know that your stay was worthwhile, and we look forward to welcoming you back to Aston Batam Hotel & Residence soon!Warm Regards,Aston Batam Hotel Management.