Steigenberger Nanchang

Does the hotel discriminate against customers who booked through the Ctrip platform? When I checked out, I found that the hotel gave me the worst and smallest room. I was speechless. It was so small that it was difficult to draw the curtains. The room facilities were poorly maintained. How could it be so dirty? The floor in the room creaked when I walked on it. The sound insulation was also extremely poor. I didn't know which child was crying at night, but I could hear it clearly. In addition, the stains on the bed sheet were either indelible or not changed at all. It felt damp when I covered it, and there was even a spider in the bathtub!!!

Very high-end hotel, the balcony offers a panoramic view of Jiulong Lake. Rose, the lady at the front desk, is nice and kind, I will come again in the future.

The room is OK, the service attitude is OK, but the service awareness is very average, it feels like they are on the job without professional training. And the hotel is a parent-child hotel. Except for being closer to the Sea World (the other two hotels are closer), the rest is not at all like a parent-child hotel. My husband's evaluation is similar to that of the Four Seasons. Specifics are as follows: 1. When you arrive at the hotel, there is no concierge. You have to look around and ask by yourself. When you check in with your children, they won't ask if you need children's toiletries and slippers. They won't take the initiative to introduce information such as the hotel's restaurants and entertainment facilities. 2. When you arrive in the room, the height of the sink is not friendly to children. When you ask the front desk if there is a children's sink stool, you are confused. 3. There is no digital TV in the room. There are less than ten channels of limited TV in total, and the resolution is very poor. It feels worse than 480P resolution. It's also drunk to use a mobile phone to watch cartoons for the baby in the room. And the mugs in the room are full of water droplets. 4. The breakfast in the restaurant was very strange. The toast and bread were separated by a long distance. The drinks were also scattered here and there. I looked all over the restaurant to find a bun for my baby, but it was covered tightly with a lid and there was no card. I asked the noodle stall guy and he said he could make non-spicy noodles. The first time I went back, he forgot to make it. The second time I went back, he gave me a spicy beef noodle. I looked at it and confirmed it. He firmly told me that it was not spicy. I wanted a coffee spoon for the child, but the waiter gave me a large Western soup spoon. My husband asked if there was soy milk, but the answer was that there should be no today... 5. I asked the front desk about the time of the music fountain in Qiushui Square and whether it was operating normally. The answer was that it was not in the same area and I didn’t know. I saw someone eating buffet in the restaurant. Since I saw on the Internet that the restaurant buffet was only open on Fridays and Saturdays, I went to ask the front desk lady, and she said that there was a group meal across the street. If you need it, you can go to the restaurant to ask. On the day of check-in, my husband told me that if I wanted to extend my stay, I could go directly to the front desk and pay the same price. The next day, I went to the front desk and they told me to place an order on the website without confirming which room I was staying in or whether I could extend my stay in the same room. I wanted to change rooms after staying for one day because I had a baby and was too lazy to move, so I extended my stay. I had one more day left, but I decided to change hotels.

The hygiene is very poor, the balcony wall is cracked and moldy, which is a big safety hazard. It feels like there is a risk of collapse at any time. I will never choose this place again!

It is very close to Sunac Land and Sea World. The room assigned by the front desk lady is on a moderate floor. The room facilities and balcony view are quite good. Children's toothbrushes and slippers, disposable bathtub sets are provided. You can exercise after dinner and take a walk in Jiulong Lake. There are Sunac Mall for dining and watching movies, Zhou Zhenzhen Nanchang Mixed Noodles, and Hongdu Thumbs Up nearby.

There is an outdoor balcony and a large bathtub. The large bathtub faces the window and you can see Jiulong Lake. The hotel has a beautiful garden design and is close to the lake. It is very quiet and away from the hustle and bustle of the city. Overall, it is good.

When traveling to Nanchang, I specifically booked a 3-night stay at the Steigenberger Hotel, mainly because I hoped to see the Jiulong Lake Fountain Show. Sure enough, the room could perform the show. I was very happy and thanked the hotel for the arrangement! The hotel room is clean, from the front desk to the cleaning, it's great! But there are a few shortcomings. There was no air conditioning during my 3-day stay, and the temperature in the room was as high as 28 degrees, which really affected my sleep. I hope it can be improved in the future!

The room is very spacious, with a terrace that offers a lake view. The room service is good. Welcome fruits, snacks and tea are provided upon check-in. The breakfast is rich. The hotel is clean and hygienic, suitable for business trips.