Hygienic: As an idyllic hotel, it is relatively clean and can't see bed bugs. But it is not undisturbed. Two rooms were set, all on the first floor. One of the beds had several ants. From time to time, they came out from the gap of the bedside mat. The waiter took medicine in the afternoon. We came back at ten o'clock in the evening and still gathered seven or eight lively, under the pillow, under the quilt, and all the crawlers. But there was no bed in the other room, and occasionally I found one or two in the bathroom.
Service: What disappointed us most was service.
Let me talk about the satisfactory place in the service: after finding ants on the bed, call the front desk, call the manager, say to give us medicine, come back at night and have ants, call the front desk, say contact the manager, more than ten o'clock, the elderly and children are very sleepy, 20 minutes still no feedback solution, Yuan can contact the Ctrip housekeeper, the housekeeper is very powerful, the hotel is very necessary to have a person in charge (later found that it is the person in charge of the camp behind) This person in charge is very good, immediately changed the room.
Besides, the service is not satisfactory: 1. A scorpion at the front desk, some white waiters on the face, there is no sincerity in the eyes, check-in is her reception, the hotel publicity has a supporting playground, asked some things to play, the answer is very perfunctory, No polite smile and no patient answer, the whole process is to hurry up and leave the impatient. 2. At night, I deal with the ants with their person in charge. The attitude is also the same arrogant. The person in charge is saying sorry to us throughout the whole process. She makes me feel that it is not the waiter but the owner's superiority. Seeing us, it seems that we are looking for , very speechless. 3. The hotel will have an ant bed room to change the standard room, saying that we will make up the difference, but not the difference of 80 but 45, the reason is that according to our booked price. I can barely accept this reason (but in fact, if I directly set the standard room, it will still be cheaper than the price, the account can not be calculated like this), but what makes people angry is the attitude of the hotel room, and the checkout is a long-haired waiter (very gentle, praise) and a man who has never seen before, Like another person in charge, I am very disappointed. Didn't the hotel room report that we changed rooms the day before? There is not even a minimum apology, and I still think I am in the price difference. There is no room for consultation. Shouldn't the customer's consent be consulted in this case? After all, there is an inappropriate place in the hotel, which leads to our elderly and children changing rooms in the middle of the night. Originally, I didn't want to mention it anymore for the sincere handling of the head of the camp. When I checked out, I felt so angry! Not to mention it, and in the morning, I heard someone shouting in the corridor, there were ants on the 001 bed! The day before, they clearly said to solve the problem quickly. Didn't this get done and let the room live with other guests?
Environment: The hotel's own play area is very good (additional charges), there are wonderful bonfire parties and barbecues in the evening, and the children have a great time. I especially like the person in charge of the camp, who will mobilize the atmosphere, and the handling of the ”ants” problem is also very sincere! The service of others really surprised me.
Excellent
29 Reviews