Guest User
February 12, 2024
I would never use this hotel for functions again. I made enquires and visited months in advance of the birthday party I was planning. I was told I would have the full day to decorate the room. Great, this is why I booked it as it was a surprise party and I booked other events for people throughout the day, leaving my morning free to decorate. I was told I could put up whatever decor I wanted. I spent €645 on the room for hire, food for 30 people and a "cake fee". I spent a further €200 on decorations. The week before I sent an email just letting them know we'll arrive at 11am to decorate. I'm met with a response saying they booked out the room for something else during the day and never bothered to tell me about it. The whole reason i booked that room was for having the day to decorate, and here they are telling me they've gotten rid of that and never told me. And they didnt let me know on their own, oh no, they would have had me showing up decorations in hand that morning only to be sent away. And then they also told me there was suddenly now no banners, bunting, balloons, nothing allowed on any walls? Rendering half of what I bought useless, again, they never told me this, in fact I had been told the oppposite when I booked. I think the worst part was whoever was emailing me for the first like 10 or 20 back and forths about this was so inhuman, corporate, unhelpful, unapologetic. All they kept saying was "thats policy" "what do you want me to do? We make bookings" - then why did they tell me the opposite??? When someone else took over then all the sorrys came and they said they'd inform people of these things in future but that's no good to me. And the cherry on the cake: not even an offer a single free drink can you believe! Nope, paid full price. Corporate moneymaking at its finest. They promised they would decorate for me and I had no other choice but to let them because they had strung me along so long it was too late to book anywhere else. I asked and asked could they please whatsapp me a picture of the room setup before we arrived. Do you think i got that? Of course not! My guests ended up having to help with the decorations which I felt was so unfair to them. And when we finally walked in for the surprise and saw the room, to say my heart sank was an understatement. It was so sh*t. No banners, no balloon arch, only a fraction of the decorations set up, balloons half inflated. A giant blank wall And the horrible jarring flourescent main lights set to full. It was like walking into a doctors office. I was so disappointed. And again, €645 they made me pay full price for this fiasco and an additional what feels like waste €200 on decorations. I would never ever use this hotel again, I would absolutely go somewhere that would be nicer and keep their word in Greystones. What a bummer.