Villa Petra

Hotel was fine. The room was ok size, bath room needs imrovements. Breakfast lady was great! However you cannot take breakfast youzelf - you have to ask for bread, piece of cheese, yougurt or so.

The kindness of staff, really exquisite.

+ Pluses Room: exceptionally clean, very large, quiet and great air conditioning. Breakfast: lovely buffet with a selection of pastries, juices, cold cuts, yoghurt, eggs, etc. Front of hotel - exterior: nicely appointed furnishings, Astro turf, very clean Presence of locals: At breakfast, it was obvious that local residents come for breakfast and/or just coffee. A nice touch! - Minuses Swimming pool & garden in the back of the hotel: I was dreaming of a curated lawn I saw in the photos on *********** & hotel website; the reality did not match the photos, at all; no grass in a lot of areas & ****s growing all around the pool. Despite the summer 2022 drought in the Emilia-Romagna region, the ****s could have been removed at the very least. Housekeeping: A housekeeper dressed in a tank top and shorts was seated in a guest area, smoking a cigarette & reading her smartphone for at least 10-20 minutes; a clothes rack near the parking lot. Soap: No hand soap at the bathroom sink. The shower had a fixed container of soap & a movable container of shampoo. Sun lounge chairs: An incoherent hodgepodge of chairs. The first one I tried was broken; I saw another guest with a similar problem. From the early evening to the next morning, the hotel did nothing to put the chairs in order or empty ashtrays. Dead plants on display: In view of the drought, perhaps the hotel might cull the dead plants & leave the planters empty. Front desk staff - missing in action: Arriving for check-in at 2 p.m. (normal check-in is 4.30 p.m., but I requested the 2 p.m. check-in & the hotel advised me that it would be available), there was no one at the front desk; when I was ready to check out at around 9 a.m., there was no one at the front desk. Credit card: At checkout, I presented my American Express, but the receptionist was totally unaware that the hotel did not take American Express until the payment was rejected because the card wasn't accepted. Misleading signage: *********** photos have a capture of "Villa Petra Hotel **** & Restaurant". This sign is still outside the hotel though the hotel does not have a restaurant at this time. The hotel's website does not advertise a restaurant, but features the bar that includes the possibility of meals. Signage should be removed. Uniforms: Normally, 4-star hotels have staff in uniforms. No uniforms in sight.

Staff is very nice

Friendly