Don’t know even where to start! When checked in were advised that onsen facilities needed to pay, when in Trip app never mentioned that… the staff (a female non-Japanese staff spoke fair English but she was of no help and she showed annoyance during the whole interaction, very bad). The room was smelly and old, the toilet was small, after a night sleep, my husband had some rash on his face (maybe dirty pillows, which were changed the next day), there were no drinking water bottles available like any decent hotel, and they claim to be a resort… The hotel couldn’t cope with the amount of people stuck because of the typhoon and all the restaurants were full and needed to wait at least 1 hour, never extended their services since the pool was closed, at least the onsen should be extended, not only the indoor swimming… Really terrible. The good thing, the lobby was very instagramable and the food was not bad, specially the bbq buffet which was divine. And shampoos and shower gel were L’Occitane! I won’t recommend the place, for the amount of money spent for the accommodation, we honestly expected more!! The pictures showed in Trip app are really dated… The place is really old and smelly…