Avanti International Resort

I usually come here when I’m the area because it’s decent ,I checked in at the front desk and I was the only one the girl who checked me in was ok she took so long to check me in and she was asking personal questions like how much I paid ? Does it even matter I prepaid for the room just give me paper I need to sign and let’s move along with our life . Also I booked through a third party so she insisted I pay extra for the “resort fees” . I was so uncomfortable that I was willing to pay anything to get to my room because it was literally my birthday !!!!!!! Like hello what is wrong with people . I clearly showed her my end of things and my receipt and she still charged me whatever . I knew it wasn’t organized because she didn’t even have a legit calculator she used her phone to make up her own numbers . And at no moment she explained the numbers she was calculating. So I’m literally standing there with all my belongings for about 20 minutes . And then after I pay whatever amount she made up with her calculations , I tell her how do I make reservations for the shuttle bus to sea world . She then hands me a paper and says these are the times and I asked are you still making reservations. She said “ oh you do it yourself” . I knew she had been lying or she didn’t know because I stood there before and you always had to make reservations. I gave her the benefit of the doubt because I’m not a FL resident I don’t stay there that often maybe they changed things . I finally get to my room and there are no towels whatsoever. And there’s ********** and *** on the seat . I called and complained so then they changed my room. No other accommodations just a room change ok whatever . So I get to my new room it feels better and definitely cleaner. So the day comes when I’m going to sea world and I wake up early to catch the shuttle bus . The paper the girl at the front desk said 10:05 am . I’m there early at 9:50am . I wait until 10:30 and then I complain to the front desk again . Where’s the shuttle to sea world . They tell me I have no reservations. I literally tell them when I checked in I mentioned it and she told me I do it myself . And then they later say they can’t accommodate me because I took too long to let them know . What am I paying resort fees for ?????? Please explain to me . So then I have to order an Uber back and forth . When I get back to my room I brought food from outside to my room because there’s a microwave . When I try to use the microwave it doesn’t work . So it’s another thing after another thing . It was more problems than actual peace .so then I call the front desk again and they told me maintenance has to come by and see what’s going on . After all that time passes I just end up eating my food cold . And he finally comes and he says he’s going to replace the microwave. Also I mentioned to him that the fridge isn’t keeping my water cold and he tells me that it isn’t a fridge it’s a cooler and it just keeps it around room temperature. The maintenance man was very nice and respectful he knocked and he asked if he can come in as he should . The next day a random cleaning lady knocks on my door so early about 10:30/11 and after one knock she just comes in and I’m literally startled and ask her what she needs . She looks at me and says check out and I’m like no you got the wrong room or something and then she just leaves . The next night there was a fire alarm that kept me up for an hour obviously it’s out of their control but it was really loud and it was going on for an hour at 2am. I was really enjoying the pool till I got back home with pink eye and they asked if I was in a pool recently that sometimes the water is contaminated with tons of urine from other guest . Also on top of that it’s been over a week since I checked out and I still haven’t received my deposit back . That room was cleaned when I left the only thing that had to be done was the bed . So basically I paid to get pink eye and waste my time .

Pool was great an amazing love the big tv in the room great price

The hotel employees did not offer much help when it came to getting a breakfast voucher, since we paid for a two person breakfast.

Nice rooms but could use an upgrade on certain areas!!!

They didn't have the room we reserved even though we prepaid,and didn't seem to care. It was very late and dark and we couldn't figure out which building was ours. The hotel is really just four separate building with rooms on the outside. Ours was building four but the sign is behind trees and not lit up. Finally figured out the right building but couldn't find parking. The place is just an old motel that they have tried to modernize. Parts are good, other parts not. Tub tile was painted and is now peeling. Tried to open blinds and it fell off the roller. It had been put on with duct tape. They charged a resort fee but there was nothing that reminded me of a resort. Very disappointed.

Most of the room was clean but the floors were filthy. The made the bottoms of my socks black and I didn’t feel comfortable walking on them barefoot. The day I arrived I went to check in early (around 1pm) knowing I was early I was just hoping I could hangout by the pool until my room was ready. When I got there the girls at the counter were talking and gave the impression that I had interrupted their conversation. They were very quick to tell me my room wasn’t ready and it wouldn’t be until 4 which was fine I wasn’t expecting it to be. I explained that my intention was to relax by the pool until it was and they informed me that their pool was closed for 3 of the 5 days of my stay. I wasn’t informed about this prior to my booking and I know it’s a colder season but I did book it partially for the pool use which I only had time for on two of the days it was closed. They did offer the pool at their partner property that was a 30 minute walk from that location. Then they told me I would be first on the waiting list but didn’t ask for any of my information. When I asked if they needed it they said oh and took it. Then I never heard from anyone so I didn’t get into my room until after 5pm. I also requested that I did not receive room service for my stay after the first day but they came back twice even after my calling and asking. They did stop after the third call though. It served its purpose being walking distance to the convention center but I was disappointed with my stay.