Hotel Castillo de Javier

Very good location, many good dining options around and walkable to most of the attractions. Room is small and the decoration could use some renovation. Staff is ok but not super passionate.

I found live bedbugs in my bed and later developed painful bites on my arms and neck. When I reported this to the staff, they refused to take responsibility, claiming I might have brought the bedbugs myself. They offered no compensation, not even an apology. Extremely disappointing handling of a serious hygiene issue. When I left, they already started preparing the room for the next guest. I would not recommend staying here.

The hotel is conveniently located on a vibrant street with shops and tapas bars. I was in a single room on the fourth floor - no 42. The room was tiny with the bed pushed up against the wall. Nowhere to put a suitcase without tripping over it. (I saw that other rooms had a bench to place a suitcase where mine had a small wardrobe.) The bathroom was larger than expected for the room size. Room and bathroom were clean. The shower water was scaldingly hot and could not be adjusted. I ended up using the shower of someone else in the group. I had a room with a window opening onto the interior courtyard. Unfortunately hotel guests on the first floor had a door that opened onto the courtyard and sat there drinking and talking loudly till after midnight. Fellow travellers complained to the front desk and were told that the men were ‘just talking’. The internet dropped out continuously. There was no safe in the room.

This hotel is infested with bed bugs. Staff extremely rude. When I complained they sent Staff to room to remove bed, before the manager could see bugs to confirm so would not give me refund.

Smalls room & uncomfortable bed. They have AC but it does no work well and with the high temperature in Pamplona this August. All these mean it was hard to get a good night of sleep. It is very centrally located, however, if you would like to be on a street with many restaurants.

This property is in a fantastic location very central to walk everywhere it’s just near St Nicolás church The young man who checked me in was friendly and helpful The room was basic, but had what I needed. There is a hairdryer, shower, reasonably comfortable bed. No tea or coffee making facilities, limited toiletries The set evening meal was very good value for money and very tasty. The main thing that lets this hotel down is the two young female staff. The treat guests as an inconvenience especially if Spanish is not a first language. I have been learning Spanish for two years but they were not at all helpful and just spoke very fast!

Perfect location Ideal location in the centre of Pamplona surrounded by bars and near the main square. The windows were excellent at keeping out the noise of the street. Room basic but all you need. The staff were lovely, breakfast was a nice little buffet and the bar was great to enjoy a drink at the end of the night with a few pintxos.