Renaissance Paris Nobel Tour Eiffel Hotel

Avoid at all costs. We had to change our room twice in the short 1 night stay. It was a hot couple days and the AC wasn't working, they told us they will have it fixed and when we returned to our room 5 hours later it still wasn't working. Then they switched us to a different room and this time the hot water was not working in the sink. The shower overflowed even with the door closed and made a puddle in the bathroom. Terrible hotel!! We went to another hotel for the 2nd night.

This hotel reached above and beyond my expectations. The location was outstanding to see most tourist destinations; however the location was much more residential than I expected. The decor was stunning and spaces were extremely well laid out. We loved how quickly we could walk to Victor Hugo and get on the Metro or pick up supplies. The staff were really all shining stars. We traveled during Easter and Charles made sure my daughter had an Easter egg hunt in the garden area. Stephen (spelling is off) and his staff were gracious hosts each morning during breakfast. The food was filling and had many options. Marie-Michele took so much time with me to make sure I knew what to do in Strasbourg. The room was wonderful and housekeeping very kind. I highly recommend this hotel to make your Paris trip a breeze.

My recent stay at the Renaissance Paris Nobel Tour Eiffel Tower was deeply disappointing. This is my first time to give 1 star to a hotel. Firstly, a week before checking in, I contacted the hotel to inquire about a room upgrade. The response was a request for an additional 360 euros per night, a rate significantly higher than what was advertised online for the same room type. This discrepancy was alarming and felt like a blatant attempt to overcharge. Secondly, and more distressingly, was my experience with the promised late checkout. As a platinum member, I was initially reassured at check-in that a 4 pm late checkout would be accommodated when I checked in, which I planned my last day around, including train schedules and tour timings. However, upon returning to the hotel at 2:10 pm, my room key was deactivated, and the front desk informed me that my late checkout was not on file, effectively denying it. The staff's response was not only unhelpful but also dismissive, with a front desk employee doubting the veracity of my claim. This encounter was particularly frustrating and disappointing, given my 8-year loyalty to the Marriott brand worldwide. This level of service is a stark contrast to the professionalism and respect I've experienced at other properties. Due to time constraints in catching my train, I didn't argue further with the front desk. However, I did feel discriminated against regarding the matter.

My wife and I stayed for only one night, on our way back through Paris from the south of France. The hotel was a very pleasant surprise. It is a four star, but had better service and ammeneties than some five star hotels we have stayed in. Reception staff was very helpful and the concierge, Mehdi, was extremely so. We had a junior suite, so had plenty of room. (I know some other reviews have complained about the size of the standard rooms.) The room was updated, with enough convenient outlets for charging electronic devices (not always the case, even in five star properties). We did not have breakfast in the breakfast room or the charming courtyard, as we had to catch and early flight, but the room service breakfast was good and came on time. We had never stayed in the 16th before; it is a lovely neighborhood, convenient to the Arc de Triomphe and the Tour Eiffel (but not much else in terms of landmarks.)

We were upgraded - using suite upgrade certificates. As such, of course the room was nice and large for European standards. The room needed some minor maintenance attention, but for the most part it exceeded our expectations. The restaurant was not that good, but see for yourself. For example, the breakfast buffet eggs were the most watery/runny eggs I have ever seen and the “bacon” was not cooked as you would expect back in the U.S. - basically looked like *****s of raw fat. Obviously, since breakfast was presented that way every morning for 5 mornings, it must be a style thing - but not palatable for us, maybe for others. However, the pastries were very good! The two great things this property has going for it is the staff and location. I have not experienced such friendly and helpful staff at a hotel in years. Well done! The location is great too. A beautiful quiet and safe neighborhood with tons of places to eat nearby. The main attractions are a 10-15 minute walk or a 10/15E Uber ride away. It was so easy to get to everything. We would definitely stay here again! Great memories!