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9.2/10
Very Good
GGuest UserThe hotel's decor is beautiful, but the room soundproofing is poor.
The central air conditioning had an unpleasant odor.
The breakfast was excellent, very thoughtfully prepared, and the dining environment was lovely.
Overall, it was acceptable.
It's close to Taitung Bus Station, a 3-minute walk from the hotel, making it convenient for travel and transportation. This trip was great!
The service from the front desk staff could be improved.
Hotel near Taitung Downtown/Tiehua Village, Taitung
Price per night from:£62
9.2/10
Very Good
GGuest UserPool was under maintenance during the period of stay. Location though at night market was still a distance away from railway station. Taxi fare abt TWD220. There was hotel shuttle service but no clear instructions on how to book in advance. Info not available on trip.com. Concierge staff did not readily offer the service also. Was told only available to members. Not for 3rd party booking. Am disappointed.
Room was spacious. 2 queen size beds. But toilet and bathroom were small. Head will hit the door if I sit at toilet bowl and lean just a bit forward. The bathroom door hits the rain shower head, so if not notice, and open the door with force may break the glass door.
Yellow lights in the room were very dim. Make ambience cozy and classy but very straining to the eyes.
2 out of 3 laundry machines out of order. Laundry powder did not dispense from vending machine. Hv to change coins at lobby when laundry is at 6th floor.
Overall, not quite up to expectations unfortunately.
Hotel near Taitung Downtown/Tiehua Village, Taitung
Price per night from:£78
9.2/10
Very Good
GGuest UserThe room is very clean,
The service staff is very good,
There's also its own parking lot,
And a delicious breakfast attached.
However, the order did not coincide with the actual room when checking in.
After confirmation, it was found that the room order issued by Trip.com to the store was wrong.
So after a little bit of time to make a confirmation,
The store only arrived at the original order room.
(Fortunately, the room was empty that night!)
It is recommended to book from other platforms later,
Don't take the city from Trip.com.
Hotel near Taitung Downtown/Tiehua Village, Taitung
Price per night from:£32
9.2/10
Very Good
GGuest UserThe owner's management is thoughtful, and the body soap and hand soap provided are very attentive. The breakfast dishes are not many but nutritious and delicious. The decoration of the restaurant has a homey feel. The room is not big, but it is just right for staying in. The mattress and pillows are very good for sleeping!
Hotel near Taitung Downtown/Tiehua Village, Taitung
Price per night from:£38
9.1/10
Good
DDavidTsai77The hotel offers parking, including EV charging. Its location is fantastic – just a short walk to Showtime Department Store and Weiguangji Market. Plus, it's less than a 2-minute stroll to the famous late-night eatery 'Dream Bowl Congee,' which is incredibly convenient! The room was very spacious. Both the bed's firmness and the bedding were excellent, and bidet toilets are a nice touch. Breakfast was also quite substantial. I'll definitely be back when I visit Taitung City again.
Hotel near Taitung Downtown/Tiehua Village, Taitung
Price per night from:£61
9.1/10
Good
JJames803We stayed in a very clean and comfortable double deluxe room on the 6th floor. Bed was maybe a little hard, but still cosy thanks to the fantastic duvet. Our room had a decent view towards the mountains in the north-west. We paid the small extra charge for buffet breakfast when booking, and were satisfied with the choices of food available. Breakfast is taken on the 10F, and this restaurant has nice views towards the ocean.
Hotel near Taitung Downtown/Tiehua Village, Taitung
Price per night from:£81
9.0/10
Good
GGlenn ScarffeI highly recommend this hotel for all travellers, especially foreigners - note I was a self-drive so the location wasn't an issue. From the moment I arrived I was greeted by a lovely young lady who came outside to show me my car space. Her equally-lovely colleague then assisted in checking me in and making me feel very welcome. I was given a map of the local area and some suggested eating spots. They also helped in charging my phone. The girls' spoke enough English to help me, and the breakfast at a nearby cafe was great. The room was exactly what I needed - a very clean room, comfortable bed, and nice warm shower. I am going to stay again next time I visit beautiful Taiwan.
Hotel near Taitung Downtown/Tiehua Village, Taitung
Price per night from:£24
8.6/10
TtwinkleracI had a pleasant stay at Traveller Inn Tiehua Cultural and Creative Hotel 4 years ago, so thought I'd try Traveller Inn Tiehua Cultural and Creative Hotel II this time, as they are located near to each other, very close to the bus station and Tiehua Village. This is a great location to explore the city. However, other than the superb location and the bigger room, there isn't much else to love about this hotel.
There was literally no service at this branch. Staff were not welcoming and unlike other hotels in Taiwan, they do not greet guests when you are at the lobby. I also never saw any of them smile at guests. In fact, on my first day of check-in, I was blatantly told to check in at Traveller Inn Tiehua Cultural and Creative Hotel instead, because ”the hotel is closed for the day”. When I asked how come I was not informed earlier, the staff answered ”because you don't have a Taiwan mobile number”. This is absurd to me, isn't there the Trip.com messaging service where you can contact guests? Very disappointed with the way they handle such cases, no apology at all, and just gives a very transactional feeling. The only time I encountered a staff who greeted me was at the breakfast restaurant.
Room amenities and facilities look like they need proper maintenance, and the windows were so dirty. The bed was also not very comfortable to sleep on.
Lastly, I know Taiwan hotel breakfasts are usually not so nice compared to eating out in the breakfast shops, but the quality of the breakfast was really bad. Seasonal fresh fruit selection was only watermelon on 1 morning, and guava + watermelon on another.
In conclusion, very disappointed with my stay here this time. Will definitely think twice about returning to Traveller Inn Tiehua Cultural and Creative Hotel II the next time I visit Taitung again.
Hotel near Taitung Downtown/Tiehua Village, Taitung
Price per night from:£34
8.4/10
洪洪筱軒The room facilities were quite new, and the staff were always friendly and smiling, making for a very comfortable and worthwhile stay. The breakfast spread was extensive, featuring local delicacies like roselle tea, and even included a vegetarian section, which was a great bonus!
Hotel near Chihpen Hot Springs, Taitung 16.7% of visitors choose this area
Price per night from:£65
7.8/10
GGuest UserWhile the facilities are new, there's considerable room for improvement in overall service. Here are a few points for consideration:
1. Before arrival, I received a call asking if I'd be okay changing from a king-bed room to two twin beds, which I agreed to. However, upon checking in, I found the room's window to be unusually small and the room quite dark. When I raised this with the front desk, they claimed I had already confirmed the change. This room clearly didn't match the photos, especially since I had specifically booked a higher-priced room. It only makes sense to switch to a two-twin-bed room if it's of a comparable price and quality. Eventually, they moved me to a quad room with a large window.
2. During check-in, when confirming payment, I was told my credit card had only been pre-authorized and not actually charged yet. However, the Trip.com app clearly showed that payment had already been made. This created a bad impression. If I had allowed the front desk to swipe my card again, I would have been double-charged. There seems to be a significant loophole in their payment management system, which could easily lead to disputes later on and should be addressed immediately.
3. In the bathroom, the shower stall only has a quarter-glass panel separating it from the sink area. After showering, the floor around the sink was completely soaked. A full glass sliding door or a shower curtain is definitely needed to prevent water from splashing all over the bathroom floor during a shower.
4. I needed a late check-out because my event didn't finish until noon, and I was aware of the 200/hour charge. I informed the front desk that morning, but upon returning, I found my key card had been deactivated, and I couldn't access my room. There's clearly a communication breakdown among the internal staff.
5. Upon check-in, breakfast was an additional 100 per person. However, when I went for breakfast, no one asked for my room number, which made me wonder if non-paying guests could also dine there. Including breakfast in the room rate might prevent such misunderstandings, or they should strictly enforce payment confirmation before allowing guests to eat.
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