Mantra Parramatta Reviews

.I had a wonderful stay at this hotel. The room was clean, comfortable, and well maintained, and the staff were friendly and helpful throughout my visit. The location was convenient, and the overall atmosphere was calm and welcoming. I really appreciated the quick service and attention to detail. I would happily recommend this hotel and would love to stay here again.

The hotel entrance and reception area look very nice, but the room, while fully equipped, was very old, as was the bathroom. I tried calling reception three times to ask for more towels, but they didn't answer the phone. The breakfast was okay, but they need to label the bread to distinguish between the gluten-free and regular bread.

The stay was nice and the facilities are well-maintained. It just feedback for check-in cause it was under my name (I did put my partner's name as a guest), but when he tried to check in, it required me to make a call, and no one answered at that time, so it took some time n complicated. I know it's kind like procedure, but maybe there's some un-synched info between Trip and hotel.

A most enjoyable 7-night stay. The 1-bedroom apartment was very spacious and well-equipped, and the service from the very friendly staff was excellent. The hotel is also in a top location, just 5 minutes from Parramatta Station and Westfield.

Not happy with any of it at all I will be sending my details direct to them

Good locations but room seems quite old

Reception attendance are very helpful.

Great hotel, staff were very friendly

Was pretty good no complants

Overall it is quite a nice place to stay, good location. Unfortunately I was charged incorrectly, (I had paid when I booked through Trip.com), and then charged again when booking in. After being told numerous times that they would organise a refund, they then said that I had to contact Trip.com, who I had booked through, so not very good at resolving their errors. In saying that, I must commend Trip.com on getting the refund through for me in approx 3 hours, very impressed!

I booked one bedroom apartment 3 nights with daily housekeeping but the hotel said the booking wasn’t included housekeeping. 😟

Very good hotel

Welcoming, clean and cosy :) beautiful pool to swim in if the weather was great

The location is not bad, less than 5 minutes walk from Parramata Station (it is a little far from Sydney city center and the airport. It takes about 15 minutes from the ferry terminal). However, the exterior was very old and I was shocked at first, but the inside is clean. However, the facility as a whole is old. Perhaps because of that, the washing machines in the coin laundry cannot be used. It is nice that there is a free gym and pool, but unfortunately it was raining every day and I was unable to use them. The breakfast is average. I stayed for 4 nights, and I would have liked to add one night, but the menu has not been updated and the variety is average. The cleaning service is very poor. First of all, the room will not be cleaned unless you submit a cleaning sign, and even if you book at a discounted rate, there is no cleaning. The beds themselves are either two singles or queen size. The room is reasonably large, but there are no amenities, so it would be safer to prepare slippers, toothbrushes, etc.