Novotel Perth Langley

Novotel Perth Langley Reviews

Novotel Perth Langley

221 Adelaide Terrace, Perth, Western Australia, 6000, AustraliaView Hotel Details
Novotel Perth Langley
Novotel Perth LangleyNovotel Perth LangleyNovotel Perth Langley
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Guest Reviews of Novotel Perth Langley

8.5/10
Very Good
262 review
Verified reviews
Location8.9
Amenities7.9
Service8.4
Cleanliness8.6
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All reviews(262)
Positive reviews(249)
Reviews with photos/video(51)
Convenient location(34)
Awesome stay(33)
Located in the city centre(20)
Great value for money(18)
Delicious breakfast(17)
Friendly front desk staff(6)
Convenient public transportation(5)
Awesome gym(4)
Negative reviews(13)
Anonymous User
Standard Queen Room
Stayed in Oct 2025
Solo traveller
27 review
7.0/10
Posted on Nov 9, 2025
The location is good but all lamps in my room were not working. It was really dark in the room at night. When I told the staff, they just asked me to push the card all the way through, which I did. Only one standing lamp resumed service after my complaint. The desk lamp and the one next to my bed didnt work the whole time. I then cancelled the next booking I had with the hotel.
Response from Property: Dear Guest, Thank you for taking the time to share your feedback. We are glad you appreciated the location and cleanliness of your room, but we sincerely apologise for the issues you experienced with the lighting. It is disappointing to hear that our response did not resolve the matter to your satisfaction.Please be assured that your feedback has been shared with our maintenance and front desk teams so that similar situations can be avoided in the future. We truly value your comments and hope to have the opportunity to provide a better experience should you consider staying with us again.Kind regards,Novotel Perth Langley team
邹鹏飞
Standard Queen Room
Stayed in Sep 2025
Business traveller
104 review
10/10
Outstanding
Posted on Nov 6, 2025
We had a very pleasant stay at Novotel Perth Langley. The location is excellent—close to the river and within walking distance to shops and restaurants. The room was clean and comfortable, and the staff were friendly and helpful throughout our stay. Breakfast offered a good variety, and the overall atmosphere was welcoming. Would definitely stay again!
Response from Property: Dear Guest,Thank you for sharing your wonderful feedback. We’re delighted to hear you had a pleasant stay and enjoyed our central location, comfortable rooms, and friendly staff. It’s also great to know that you enjoyed our breakfast and found the overall atmosphere welcoming.We truly appreciate your kind words and look forward to welcoming you back to Novotel Perth Langley in the future.Warm regards,Novotel Perth Langley team
Purple Iris
Standard Two Double Room
Stayed in Sep 2025
Travelling with friends
3 review
9.0/10
Great
Posted on Oct 15, 2025
This hotel is ideally located for exploring Perth. It’s close to many restaurants and within walking distance of London Street and Barrack Street Jetty, where you can catch a boat to Rottnest Island. The free Perth CAT buses nearby make getting around easy. Facilities are reliable and well-kept, offering everything you need. The standout is the service—staff are friendly and very helpful. The location is unbeatable for accessing Perth’s attractions. I highly recommend this hotel for its convenience, excellent service, and prime location. Perfect for tourists and business travelers alike!
Response from Property: Dear Purple Iris, Thank you for your wonderful feedback. We’re delighted to hear that you enjoyed our central location, found our facilities reliable, and experienced friendly and helpful service from our team.It’s fantastic to know that our proximity to key attractions and the convenience of the free CAT buses contributed to a seamless stay. Your recommendation means a lot to us, and we’re thrilled that our hotel could provide a great experience for both sightseeing and business travel.We look forward to welcoming you back on your next visit to Perth!Kind regards, Novotel Perth Langley team
Guest User
Standard Two Double Room
Stayed in Sep 2025
Family
1 review
10/10
Outstanding
Posted on Nov 5, 2025
Friendly staff, but it would be better if the facilities are maintained better 🫶🏻
Response from Property: Dear Guest,Thank you for your fantastic review and perfect scores! We’re delighted to hear that you found our staff friendly and enjoyed your stay. Your feedback regarding facility maintenance is appreciated, and we’ll continue working to ensure all aspects of the hotel meet the high standards our guests expect.We look forward to welcoming you back soon!Warm regards,Novotel Perth Langley team
Guest User
Standard Queen Room
Stayed in Aug 2025
Couple
5 review
8.0/10
Very Good
Posted on Sep 24, 2025
The hotel is near from Swan river and jetty
Response from Property: Dear Guest, Thank you for your review. We’re delighted to hear you enjoyed our convenient location near the Swan River and jetty. We hope you had a pleasant stay and look forward to welcoming you back again soon. Warm regards, Novotel Perth Langley team
Guest User
Standard Two Double Room
Stayed in May 2025
Family
7 review
6.0/10
Posted on Aug 28, 2025
A bit far from shopping area. Very quiet street at night. Breakfast was ok. Gym has a nice view of swan river.
Response from Property: Dear Siak,Thank you for sharing your feedback. We’re pleased to hear you enjoyed the peaceful surroundings and the gym’s view of the Swan River. We also appreciate your comments regarding the location and breakfast, which help us understand where we can further improve. We hope to welcome you back for another stay soon. Warm regards, Novotel Perth Langley team
Anonymous User
Standard Two Double Room
Stayed in Apr 2025
Family
4 review
10/10
Outstanding
Posted on Jun 4, 2025
The location is superb, the service is good and friendly, the room is comfortable and nice. We have a pleasant stayed.
Response from Property: Dear Guest, Thank you so much for your outstanding review and perfect scores across all categories. We’re truly delighted to hear that you enjoyed our superb location, friendly service, and comfortable accommodations.It was our pleasure to have you as our guest, and we’re thrilled that your stay was a pleasant one. Your kind words are greatly appreciated by our entire team and serve as a wonderful motivation for us to continue providing exceptional experiences.We hope to welcome you back again soon!Warm regards, Novotel Perth Langley team
Anonymous User
Standard Queen Room
Stayed in Apr 2025
Couple
9 review
10/10
Outstanding
Posted on May 23, 2025
Straight forward business class hotel. There is a restaurant and an Irish Pub next to the reception. And there is also a breakfast joint across the street. Easy options for quick meals.
Response from Property: Dear Guest, Thank you so much for your outstanding review and perfect scores across all categories! We’re delighted to hear that you found our amenities, cleanliness, surroundings, and service to your satisfaction. We’re also glad you appreciated the convenience of nearby dining options, including our in-house restaurant and Irish pub, as well as the breakfast spot just across the street. It’s wonderful to know our location added to the ease of your stay. We truly appreciate your kind words and hope to welcome you back again soon! Warm regards, Novotel Perth Langley team
Guest User
Standard Queen Room
Stayed in Aug 2025
Family
3 review
5.5/10
Posted on Oct 1, 2025
Great location in CBD of Perth, well connected with public transport. The hotel room is quite old and basic. Housekeeping was poor, eg blood stain on towel, bathroom floor wasn't vacuumed.
Response from Property: Dear Guest, Thank you for sharing your detailed feedback. We’re glad you enjoyed the convenient CBD location and transport connections. We’re truly sorry to hear about the issues with housekeeping and the condition of your room, as this falls below our usual standards. Your comments will be shared with our housekeeping team for immediate review and improvement. We appreciate your insights and hope we may have the opportunity to provide you with a much-improved experience in the future. Warm regards, Novotel Perth Langley team
Guest User
Standard Queen Room
Stayed in Aug 2025
Solo traveller
8 review
10/10
Outstanding
Posted on Oct 20, 2025
Novotel never disappoints me the room was clean and helpful staff also in perfect location
Response from Property: Dear Guest, Thank you for your fantastic review! We’re delighted you enjoyed your stay. It’s wonderful to hear that our amenities, cleanliness, and service all met your expectations. We look forward to welcoming you back soon! Warm regards, Novotel Perth Langley team
robinhu2006
Standard Two Double Room
Stayed in Jul 2025
Business traveller
11 review
6.0/10
Posted on Aug 24, 2025
While the open riverside location offers pleasant views, the facilities are quite dated, and both the cleanliness and service were only average.
Original textTranslated by Google
Response from Property: Dear Robin, Thank you for sharing your rating with us. We appreciate your balanced feedback across amenities, cleanliness, surroundings, and service. Your comments help us identify areas where we can further improve the guest experience, and we hope to have the opportunity to welcome you back for an even more enjoyable stay. Kind regards, Novotel Perth Langley team
Guest User
Standard Queen Room
Stayed in Jul 2025
Couple
2 review
7.0/10
Posted on Aug 11, 2025
Special shout-out to Ms. Marina at the front desk — her passion for hospitality is unmatched, and she’s always willing to go above and beyond to assist with guest requests. Moreover, the room had noticeable dust, the duvet was not clean, and I found some insects. The facilities feel outdated and could benefit from better maintenance and cleaning.
Response from Property: Dear Chee Khen, Thank you for taking the time to share your feedback. We are delighted to hear your kind words about Marina — we will ensure she is recognised for her outstanding service and dedication to our guests.At the same time, I sincerely apologise for the cleanliness and maintenance issues you experienced. This is not in keeping with our usual standards, and your comments have been shared with our Housekeeping and Maintenance teams for immediate review and corrective action.We appreciate your constructive feedback, as it helps us identify where improvements are needed, and we hope to have the opportunity to welcome you back for a much-improved stay.Kind regards, Novotel Perth Langley team
M31624****
Standard Room With One Queen Bed And One Double Bed
Stayed in Jul 2025
Travelling with friends
3 review
10/10
Outstanding
Posted on Aug 9, 2025
The room was clean and well-maintained. The hotel's location is excellent, being very close to the city center and also conveniently near the Perth Mint, which makes it incredibly convenient for sightseeing. The breakfast was also quite good, with plenty of fruit.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for your wonderful review and rating! We’re delighted to hear you had an excellent stay. Your feedback is appreciated. We hope to welcome you back again soon. Warm regards, Novotel Perth Langley team
Anonymous User
Standard Room With One Queen Bed And One Double Bed
Stayed in May 2025
Family
4 review
9.5/10
Amazing
Posted on Jun 20, 2025
Great service!
Original textTranslated by Google
Response from Property: 尊敬的貴賓，非常感謝您的肯定和鼓勵！我們很高興您對我們的服務態度感到滿意。為每一位賓客提供貼心、周到的服務是我們一直努力的方向。期待在不久的將來再次為您服務，祝您生活愉快！此致敬禮Novotel Perth Langley team
Mann Ee Wong
Standard Queen Room
Stayed in May 2025
Couple
3 review
7.0/10
Posted on Jul 1, 2025
Stayed at Novotel Perth Langley for a few nights — overall it was a decent experience with some pros and cons. The location is fairly convenient, with a bus stop nearby, which made getting around easy. Just a short walk to the Bell Tower, Swan River, Elizabeth Quay, and central Perth. We also tried walking from the CBD to the hotel, and it took us about 20 minutes on foot—manageable, but something to keep in mind if you’re carrying luggage or prefer to stay closer to the city centre. However, the facilities are quite dated and could definitely use some refurbishment. While the room was clean and spacious, the overall condition felt worn. Also, no bottled water was provided in the room—guests have to go down to the lobby to refill from a water station. This was inconvenient, but thankfully we had brought our own bottles. One positive point is that the hotel provides luggage storage service, which was helpful after check-out while waiting for our flight. In summary, a reasonable option if you prioritise location and basic comfort, but don’t expect modern amenities or top-notch upkeep.
Response from Property: Dear Mann Ee Wong,Thank you for taking the time to share such detailed feedback about your recent stay at Novotel Perth Langley. We're pleased to hear that you found our location convenient and that our proximity to key attractions like the Bell Tower, Swan River, and Elizabeth Quay added value to your visit. We're also glad our luggage storage service was helpful as you transitioned to your next destination.We appreciate your honest observations regarding the condition of our facilities. While we're glad you found the room clean and spacious, we understand your comments about the furnishings and amenities. Please know that we are currently reviewing refurbishment plans to enhance guest comfort and modernise our spaces.Regarding the bottled water, we recognise that the refill station in the lobby may not be ideal for all guests. Your feedback helps us evaluate how we can make this service more convenient in the future.Thank you again for your thoughtful comments. We hope to have the opportunity to welcome you back with an even more comfortable and refreshed experience.Warm regards, Novotel Perth Langley team