Sharlene
November 18, 2023
The room we reserved was not the room provided, and the room received was not clean, min was done to resolve the issue, to correct the 2 Full-size beds into 1 King bed ( Which is what was requested as this was a trip for my spouse and i ) staff pushed two beds together, leaving no access to room phone and part of the outlets needed for usage in the room, the beds where not aligned and connected for comfort, the room was cleaned further after bringing this to there attention post entering the room from check-in, only to discover in the evening there were roaches in the room near the closets. and cleaning the room after we checked in, nothing further was offered but apologies, we were there for a Wedding, and outside of the room experience the resort appeared to be Fair/good most staff was very friendly and welcoming except for Bell men who shared 1 orice for a Taxi service to Hotel, in which Txai driver charge was over $30 higher. at this point, we where in the need to get to the Airport, and time was not in our favor to dispute this., I have contacted my credit card for further review.