Barley MOW Hotel

Booked this HOTEL (using the word loosely) for a relative who needed a bed for the night. Prepaid and on arrival the gentleman (again I use the word loosely) was prodding him saying “you homeless, I have problems with homeless”. The accommodation was squalor and not worth the £70 paid. On departure there’d was no one around so the key was left in the room. He rang my relative screaming that he was going to phone police until he was asked to look in the room. I have seen pictures of the accommodation and to be honest I would rather sleep on a bus station floor than the hovel that this accommodation is. In all my years as a reviewer this is the only time I have given one star

The Hotel looks fine from the outside but once you go through the doors it’s truly awful. Stairs are narrow, steep and dangerous. The room was en suite but the bathroom was covered in dust and mould. The bed was very uncomfortable and only two of the four pillow had pillow cases. None of the side lights worked, only the main bulb. The hotel was advertised as food available, there wasn’t any but to be honest, we couldn’t have eaten there, it was too filthy. Please don’t t stay here, the hotel has no redeeming features at all.

Extremely disappointed with this hotel, in particular the General Manager - William McLean. We had 2 family members unexpectedly taken to hospital 2 days before our arrival at Barley Mow. I emailed the hotel to say we were not cancelling, and explained the situation, and asked what the cancellation policy would be if we did have to cancel or if we were able to re-schedule for 2-3 weeks time. I had no reply, except an email to confirm full payment £732 had been taken from our account (2 days before we were due to arrive). We then called and said as you have taken full payment without explanation, could we re-schedule for 2-3 weeks' time due to the unwell family members. We were told this is no problem at all, and just to call when we need to re-book for. We then got a call from William to say he could no longer honour this as they needed the money, so if he could fill our rooms, he'd refund us but if he couldn't at this short notice, he had to keep the full £732. We said this is not fair as we were told we can re-schedule, and he agreed his colleague needed staff training and shouldn't have honoured that. We then said we will keep the booking and try to come up even though our family members were in hospital. I then confirmed the cancellation policy I had stated that any cancellations after the 25th February would be a £366 cost. We sent this to William, and he said this is a misunderstanding and not written correctly by the agent we booked through. We said this isn't our fault and we feel should be honoured but it wasn't. We will be avoiding Barley Mow at all costs for our frequent visits to Burnley and we have found somewhere much more accommodating for us in 2 weeks time, and future visits.