hotel orchardz, Jl. Gajah Mada, Benua Melayu Darat, South, Pontianak, West Kalimantan, 78122, IndonesiaView Hotel Details
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Guest Reviews of Orchardz Hotel Gajahmada Pontianak
8.7/10
Very Good
72 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.2
Amenities8.5
Service8.5
Cleanliness8.3
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All reviews(72)
Positive reviews(67)
Reviews with photos/video(13)
Awesome stay(8)
Great location(8)
Friendly staff(4)
Negative reviews(5)
Lexiatrium
Superior Double Room
Stayed in Dec 2024
Solo travellers
3 review
8.0/10
Very Good
Posted on Jan 13, 2025
Very professional staff, prompt to fix any issues that arise during stay! Affordable, located in the heart of the City. Great surroundings, bunches of restaurants, cafe and streets food.
Response from Property: Our esteemed guest.
We would like to express our gratitude for the trust of Mr. Lexiatrium to stay at the Orchardz Gajahmada Hotel Pontianak, and it is an honor for us to be your choice while in Pontianak. We apologize if there are any obstacles experienced during your stay, we will always make improvements and improvements so that in the future we can provide the best for our guests. We always look forward to the arrival of Mr. Lexiatrium and his family again in the next period, thank you.
Our Warm Regards
Orchardz Gajahmada Hotel Pontianak Management
Guest User
Comfort Double Room
Stayed in May 2025
Couples
2 review
6.0/10
Posted on Jun 6, 2025
Old room.. but good location. Did not get the requested non smoking room..
So many ants in the cabinet and desk
Abhiacy
Comfort Twin Room
Stayed in Mar 2025
Solo travellers
18 review
10.0/10
Outstanding
Posted on May 21, 2025
Good Hotel, Fristaff
Youngky
Superior Twin Room
Stayed in Oct 2024
Business travellers
2 review
6.5/10
Posted on Nov 9, 2024
This hotel is Orchadz Hotel, right??
but why are the towels from another hotel??????
Response from Property: Dear Mr. Youngky,
Thank you for choosing Hotel Orchardz Gajahmada as your place to stay while in Pontianak. We apologize for the inconvenience caused, the Towels set in the room use Towels from another Hotel which is in the same group as Orchardz Hotel. We will pay more attention to the room facility settings for our guests.
Warm Regards, Budi Winardy P (Front Office Manager)
rizky wahyu haqiqi (qreation)
Comfort Double Room
Stayed in Oct 2024
Couples
1 review
10.0/10
Outstanding
Posted on Dec 11, 2024
Nice cuy
MOHD HUSSIN
Superior Twin Room
Stayed in May 2024
Family
11 review
10.0/10
Outstanding
Posted on Jun 4, 2024
We had amazing experience staying here(Room625). Located at the heart of Pontianak town area. The roon have window but facing another block. Lovely breakfast. Spacious room.
6/10
Guest User
Superior Twin Room
Stayed in Aug 2024
Couples
15 review
10.0/10
Outstanding
Posted on Nov 17, 2024
Great stay, good location. If could change pillow to new one would be great as looks like being used for quite long.
AA Rizal
Comfort Twin Room
Stayed in Jan 2025
Business travellers
4 review
7.5/10
Posted on Feb 18, 2025
Location at gajahmada street, easy to find food.
Response from Property: Our esteemed guest.
we would like to express our gratitude for the trust of Mr. A.A Rizal to stay at the Orchardz Gajahmada Hotel Pontianak, and it is an honor for us to be your choice while in Pontianak. We apologize if there are any obstacles experienced during your stay, we will always make improvements and fixes so that in the future we can provide the best for our guests. we always look forward to the arrival of Mr. A.A Rizal and family again in the next period, thank you.
Our Warm Regards
Management
Orchardz Hotel Gajahmada
Deanna87
Superior Twin Room
Stayed in May 2025
Family
8 review
8.0/10
Very Good
Posted on Jun 12, 2025
Staff ramah,fasilitas bagus
Anonymous User
Comfort Double Room
Stayed in Jan 2025
Family
1 review
8.0/10
Very Good
Posted on Mar 23, 2025
Proses check in lumayan lama.
Response from Property: Tamu kami yang terhormat. Kami mengucapkan banyak terima kasih atas kepercayaan Bapak/Ibu untuk menginap di Hotel Orchardz Gajahmada Hotel Pontianak, dan merupakan suatu kebanggaan bagi kami karena menjadi pilihan anda selama di Pontianak. Mohon maaf apabila ada kendala yang di alami selama menginap, kami akan selalu mengadakan perbaikan serta pembenahan agar ke depan bisa memeberikan yang terbaik bagi para tamu. Kami selalu menantikan kedatangan Bapak/Ibu beserta keluarga kembali pada periode berikutnya, terima kasih. Salam Hangat kami. Management Orchardz
KAWAI
Superior Double Room
Stayed in Feb 2024
Travel with friends
8 review
7.0/10
Posted on Mar 25, 2024
Cleanliness is not good, bed sheets and pillows have bad smell. Breakfast only consists of simple Indonesian rice and noodles.
Response from Property: Dear Mr. Ka WaiThank you for staying at Hotel Orchardz Gajahmada Pontianak.We are truly sorry for the inconvenience you got during your last stay with us. We noticed some of leak of our services and we will improve it in the future.Hope to see you soon again at Hotel Orchardz Gajahmada Pontianak.Best Regard,Budi Winardy (Front Office manager)