HQ Bar & Restaurant

Breakfast was good but coffee could be better. The walls were thin so many times woken up by neighbour's chatter and laughter during midnight. We could also smell food from our window when dinner is prepared at the restaurant. Overall, staff are nice!

The apartment was in a basement, dark, cold and no Outlook. The windows you could see out of it was very scruffy Outlook. We thought we were in the main hotel but in a converted house around the corner. There was a steep staircase down into the apartment. We needed lights on in the daytime. Not recommended as we were mislead?? These picture was our Outlook through the windows

Unfortunately the property identified a need to pay on arrival despite my previous payment for the stay. Resolving the situation prolonged and complicated the checking in process.

Booked 8 days stay in Douglas IOM at HQ Bar & Restaurant in one of their flat/homes ?? I instructed them I would have 2 senior gentlemen and was looking for easy access, a family room was offered sleeping 6 (so I thought), turned out it would only sleep 5 at a push, 1 king size bed, 2 single and sofa bed. But this had no bearing as we were 3. In booking the accommodation directly with HQ Bar I thought this would be on their premises, not so as mentioned before, a family room offered in a converted house. When we arrived we were told to head down a steep incline to our destination flat/room/ hotel?? On entry through a dodgy front door (which became an issue throughout our stay) then on through a corridor into our room, it be came clear how cold the room was when we entered. 1. No heating in spite of the radiator’s thermostat set at 5, towel radiator not on, was told due to the hot weather they had. 2. No fridge, again told hotel “does not” provide fridge. 3. No Bath mat was told would get one. Point 1. Having mentioned I had seniors radiators SHOULD BE ON especially the towel rail, no one wants damp hand or bath towels not to mention guests catching a cold. This was meant to be a family room catering for families, lack of the basic. Point 2. Having mentioned no fridge surely being a “family room” there would / should have been one especially if there were babies / children ie milk, etc, I’m my case it would be used to keep my insulin in. Point 3. No bath mat essential when having a seniors around was told it be will looked into. All three points made clear to the owners. After my issue were raised on more than one occasion things happened. Heating was turned on, towel rail not working the fix it man turned up and heat in towel rail restored. A fridge suddenly appeared which was a borrowed one which lasted 3 days and broke down, a new replacement arrived 2 days later a day before we were to depart. During the times there was no fridge available my insulin was stored on H&Q premises either in the fridge behind the bar or in the fridge in the kitchen, but a few of the staff didn’t know where when I came to retrieve my medication. The bath mat I found stuck behind the towel rail had seen better days and was filthy but we had to use it for safety reasons. House keeping was a quick replacement of towels and beds made up. The toilet was in desperate need of some bleach or something in fact the all of the bathroom needed a daily cleaning and at a stretch a vacuum around. There is so much more I go could on about especially the breakfast on offer but! This establishment has a 4 star rating but we were very very disappointed throughout our it would have been batter given a 1 star rating.

The property is your typical Victorian BnB and only a block back from the Promenade. The staff were very polite and attentive and the included breakfast was good. The rooms are surprisingly spacious, although as is typical for buildings this old the walls and ceilings are pretty thin. If you're a light sleeper, you might want to bring earplugs. My only real complaint is that the Wi-Fi was a bit spotty, and tended to drop out randomly or just become very slow. Other than that, the hotel was very nice and I'd happily stay here again.

We stayed in the family suite with 2 twins and one king bed. Very beautiful room with high ceilings and large bathroom. Great for our family of 3 adults. Location was fantastic…a quick walk to the main road, nice walk to shops and restaurants. The hotel has a very nice bar and restaurant. We had a great breakfast every morning which was part of our room cost. The chef and hostesses were very accommodating and pleasant to talk with. We were able to get into our room early as we arrived on a very early flight. We really appreciated the ability to check in early, since the room was ready. We loved our location and would highly recommend.

We stayed in the family suite with 2 twins and one king bed. Very beautiful room with high ceilings and large bathroom. Great for our family of 3 adults. Location was fantastic and a quick walk to the main road, nice walk to shops and restaurants. The hotel has a very nice bar and restaurant. We had a great breakfast every morning. The chef and hostesses were very accommodating and pleasant to talk with. We were able to get into our room early as we arrived on a very early flight. We really appreciated the ability to check in early, since the room was ready. We loved our location and would highly recommend.

Room was great. Really clean and felt fresh. Our room was located across the street in a different building but only couple of seconds walk from the main building and person at check in desk walked us over to show us where it is. Very helpful. Breakfast was fantastic. Had a choice of English Brekfast or Vegetarian, cereals etc

Lovely welcome! Great staff, food very good