Club Vista Serena

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We was staying here in mars/april. Family of 4 with children at 8 and 17. We arrived the hotel at 21.00 at night. The reception was closed. Our taxi driver helped us contact the staff at the pool bar. So we godt the keys to the room from them. We we entered the room it was not made ready for 4 persons. The sofabed was not with linen and pollows. We contacted the pool bar and they tried to contact the hotel. They said contact us tomorrow. Luckily the girl at the pool bar gave us some linen to the sofa bed. The sofa bad was also broken. One of our children needed sleep on the broken part at the floor. Next day we complained at the reception. We wanted to change hotel. But the no wanted us to do that. We was offered another hotelroom. It looked just the same as the first room. But here the sofabed was not broken. We looked that they had repaird it many times. There are also rules that you need to pay 20 euros if you loose the keycard.! There are no beachtowels include in the price. You can buy or rent at the reception.! Children are the same as adult at the age of 12. Our booking site was allowed us to make the reservation. But they was not happy at the reception that our 17 years old children was sleeping in a sofa bed..... The pool was freezing cold. It was so sad because our youngest child love to swim. She was only swim a little and later just prefered to no swim at all. There were ants in the room and bathroom. We had our food in plastic bags. We found also cockrouch in the bathroom. There were no soap and shampoo. So this you need buy at the store... You need to wash yourself what you use in the kitchen. The washing staff came all the time to wash when we was eating breakfast. You can buy breakfast at the hotel and it is served at the pool area. Breakfast was from a menu. Not from a buffet. The pool bar take "siesta"/closing in the middle of the day for some hours. The day we was going to travel back home we asked for late checkout. It was possible if you pay. We wanted to pay for late checkout. But we was not allowed to do it anyway. The hotel looks okay outside. But the rooms are poor. Not up to date. Slow wifi. Will not recommend for families to stay at this hotel.

We have been coming here since 2016 and the cleaners always welcome us with a hug and a big smile - Amelia, lily Christian and Paula are vista serena biggest asset - added to this year with Stefan’s jokes - it is a very quiet resort perfect for those who want to chill - you can get to holiday world in 5 minutes or busy places in a cheap taxi - great place to recharge the batteries - until next time - Salut - Noruc Noruc!!

Really clean, well equipped apartment with lovely pool & bar/small restaurant area. We only stayed for 1 night (in transit), but they were very accommodating, and we'd definitely stay there again. The apartment was slightly on the dated side, but very clean.

Very nice and quiet Hotel, friendly staff and good restaurant with nice service. Hotel rooms needs a little update but everything works. Internet need higher speed for the expectations today with steaming kids. But also worked well enough for the four of us.

Good food, close to the pool from apartment, cool colors on the apartments, good cleaning, plenty of books, a grocery store close to the hotel, many sunbeds, scolding hot water for them who likes it, salty and chlorine in the pool water feels weird at first tho.

The resort is made of cute villas spaciously spread out around a large pool, children’s pool, and bar/restaurant area. The staff are absolutely delightful, greeting you every day with a smile. The resort and apartments are cleaned daily, it’s spotless! Even the plant beds are cleaned. Would recommend for all demographics: couples, individuals, families (with or without children). We’ll be back!