Anonymous User
July 16, 2023
I checked in at three o'clock, and the room was full of people (more than 20 people) wearing health care badges. I asked them if they had to line up here? None of the four staff at the front desk paid any attention to me, so I had to wait in line at the door. Ten minutes later, I asked again, "Do ordinary guests also have to wait behind the large group? Can they check in separately?" Everyone looked at me sideways. I pushed my way through the crowd and went around to the handler at the end. There were only two people in line. 🤬Forbearance. After waiting for a long time, we were given room 118 on the first floor. We took our luggage to the door and found that it was the room at the top. We went back to change rooms. The little girl and the boy who seemed to be in charge whispered for a long time and were given room 318. When I got the room card and looked at it, I was a little confused. What's the difference? When he asked back, the little girl paused for two seconds and stuck out her tongue, suddenly realizing. Change to room 302. We went upstairs to check in and put our luggage. The room was extremely small, and I complained about the serious shrinkage of the room. I sat down and checked Ctrip to make arrangements. Suddenly I saw the booking information. This is not a premium king room at all? ! I called the front desk and asked to be transferred. I called the guest room center and told me to ask the person in charge of Ctrip and the hotel would not care.
I called the number and asked, and the man told me that the elegant king-size bed room I booked was no longer available, so he upgraded me to a premium king-size bed, a smart toilet, and a sun-facing room for free, and he didn't charge me any extra money for more advanced equipment! ! A condescending "gift" deceived me.
After I put down the phone, I looked at the Ctrip order again. The one I booked was clearly a premium king bed room! ? ! What the hell? ! When I called again, the man became angry and said that 302 means a premium king bed, so this is the one I ordered. That's right! I said that the video and picture reviews you posted are all different, and the equipment is also different. I drove it because the 26-square-meter room was spacious enough for my children to run, but the result was reduced to less than 15? The man made a lot of sophistry and finally said that I was not satisfied and would change my room. I said this is not the same thing at all. It's not that you bought me a room and I'm not satisfied with the change. It's that you didn't buy me a room at all. What kind of logic is this? After a lot of quibbles, I was moved to a real premium king bed room. This is really the first time in my life that I have encountered such a strange check-in situation!
After checking in and changing rooms for more than an hour, I finally settled in. When the child went to take a shower, he found that the water was very slow. After five minutes of taking a shower, the water had already reached his slippers. . . Speechless. . What's even more speechless is that before nine o'clock the next day, someone swiped their card and tried to push the door in. Fortunately, the baby was used to locking the door, otherwise he would break in! I found out that the waiter told me that there was no need to clean. Before ten o'clock, someone knocked on the door again and asked if I would check out today. The answer was "Check out" (I would be even more upset if I didn't check out). The waiter asked again, "What time will you leave?" I have been traveling abroad for decades and have stayed in various star-rated hotels of all sizes😈😈😈I have never encountered such a person who urges people to check out! Really speechless. This service, this experience is really a waste of such a location and fairly good facilities.
The only comfort. When I met the cleaning staff, they were very nice and took the initiative to say hello and give directions. Even this most professional job can be the only comfort of staying in this hotel. It shows how arrogant the hotel service is😔😔😔
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