Hotels near At the border in Riga

We had the Grand Suite for a bachelorette event on 13th of August, 2023, but the service was truly a disappointment. It all started when at arrival the room was not ready and they mixed up the time of arrival with the time I requested an ice bucket to be brought to the room. Further, I requested a plate to put some snack on but the receptionist confused it with antipasti and after not clarifying this in 2minutes said that this could not be cancelled. The personnel of the hotel is truly a disaster. not client oriented at all! when asked to fix this the guy starts coming at us not in any way in friendly matter that this was our request (when we clearly did not request it). After almost an hour of wait the room was cleaned. I requested a compensation for all this misunderstanding and the receptionist personally came to the Suite and offered a 10% discount for the whole dinner at their restaurant. When we finished the dinner and the bill arrived we were surprised of the fact that no discount was added, the waiter said that there was no information available to him of any discount and that the bill he issued could not be cancelled (at this point we felt that we are treated as complete *****s) however we tried to make an effort and help him solve this whole thing. He tried to offer us a bottle of Prosecco which we kindly refused and basically accepted some cocktails which we did not want. The cherry at the top of this whole stay was when we went out in the evening and asked to send someone to our room to clean the glass from the bathroom floor which was accidentally dropped and the receptionist offered us help in 9am next day…. A 5 star hotel they say… and there were personnel in the hotel… so with galas on the floor of Grand Suit we stayed the night :) When explaining the situation in the morning at the check out and how disappointed we were, the reception said that they understand us and this is unacceptable and they will clarify and call me to resolve this, as we could predict, no form of justification was offered at all…Well, two weeks later and no call whatsoever, should have expected this…

We needed accommodation for one night, close enough to bus station and this hotel looked nice. We arrived from airport by buss No 22, bus stop is not too far from hotel. Building looks ugly from outside, but nice and cozy inside. There was everything in room what you need for 1 night: comfortable double bed, large flat TV, water kettle with coffee and minibar. Our room had very small window. We missed more hangers, there was only 2 pieces. Unfortunately floor heating was not in order in bathroom. Breakfast was like in typical 3* hotel, but this hotel has 4*.

We had great time at the hotel, while celebrating my husband's birthday betwen two of us. The staff is professional and friendly. The room had a great view, it was warm and smelled good. The only thing that was not exactly to our taste, was the softness of the bed, while we of course understand it is a matter of subjective taste. Was also great to have a small water boiler in the room for making morning coffee. The dinner was excellent and the breakfast lavish. Thank you!

Terrific overall experience at the Riga Metropole Hotel. My brother and I stayed 6 nights-- we enjoyed the visit, especially the Hotel. Physical facility was smart, well appointed and very clean! Staff was friendly, efficient and most hospitable. Location is convenient to all of Old Town. Breakfast was outstanding...over the top...so plentiful, almost no need for lunch. Room rate was very fair for overall value received. GM was engaged and seemed to be every-where.... Definitely would stay at the Metropole again and again.

Fantastic hotel, great location for airport bus and old town sights. Loved the interior design and very clean, we stayed in a superior double and could not fault it. Breakfast was excellent as well. Will book again if returning - we had a late flight home and looked after our luggage which was great.

The staff is incredibly friendly and fluent in English, adding to the exceptional experience. The hotel is in the heart of the city centre, it allows to conveniently access to all attractions, make it easily accessible by foot whatever you want to explore.

We really enjoyed our stay at this hotel which is situated in Old Riga not far from the castle and river. We stayed for 3 nights and were upgraded to a slightly larger room with a settee, table, coffee machine and double aspect view. Positive points: large, quiet, room with really comfy bed and different type of pillows (extra firm and very soft). Nice toiletries, fluffy towels, slippers and bathrobes. Heating was very effective! Location - easy to walk into town and down to the river. Welcoming front desk staff who speak excellent English. Nice array of breakfast options (including local cheeses, meats and fish). Nicely decorated dining rooms and lobby. Small one metre wide pool on top floor with loungers and a sauna (need to ask reception to turn on 30 mins ahead of using) Improvement ideas: cooked breakfast was a bit lukewarm on occasion and only one coffee machine was working which led to queues. No T bags or milk supplied - although there was a kettle (and fruit T bags). Sink outside bathroom which was a bit odd? It’s not a 5 star hotel - but a good city centre 4 star which was busy with lots of corporate guests during our stay. You can pre-order a taxi from reception to the airport for about 28 euros (10-15 minutes).

We have stayed 2 nights in a superior double room. What I really liked about the room: very spacious, water kettle, capsule coffee maker, very decent bathroom. We were surprised to get our room cleaned every day - this is not common anymore. What I didn't like about the room: windows are from ceiling to floor but when they are open, you can exit to the street - also from the 4th floor (there are no safety railings or similar safety features). The bathroom cosmetics is as cheap as it gets; for this room category I would expect something a bit better. At least now I know what a shampoo made in PRC feels like. Don't try it! Breakfast was very diverse and super delicious. The thing that bothered me that the breakfast room is on level -1, or in cellar. No natural lighting. Hotel reception: check-in was super smooth and fast. Maximum 2 minutes, probably less. During the 3-day stay in the hotel none of the receptionists was able to produce a smile or any welcoming gesture. It felt we were not so welcome. Oh and one more thing. Upon reservation the hotel will inform you to confirm your stay via email 2 days prior to arrival. They want to collect all kind of personal data with very vague privacy policy that tells you (if you can understand the legal lingo) that all your data will be used for advertising by 3rd parties (franchises). If you, on the other hand, decide not to provide this personal data you might be denied the stay while the first night will be taken from your credit card. What a bunch of crap! And one thing that bothered us a lot. The spa. One would expect that you can visit the spa when you feel like it, but not. You have to carefully plan your visit in advance. There were so many limitations that we decided to just skip it.

The location is accessible to everything. Walking distance to all the tourist spots in Riga. The service and staff were all amazing! Breakfast was also good tho i would have preferred to have different choices every day. Room was also really nice and super clean! Would love to stay there again. Would also be nice for one staff to check the room before the guest officially checks out. So you can check if there are some things left behind. Apparently, i left my charger in the room and there was no more way to get it back. Good thing it’s not that important. Other than that, everything was superb!

We stayed at this hotel a few times but the level of service became worse and worse. The location is all right but even the budget room price does not compensate for the bad experience which you will face. First of all, it is definitely not 4* hotel, maximum 3* if you will be lucky enough to get a good room. The room itself is small, the bed setting uncomfortable and the room is terribly dirty. Even when the room is ”Ready” doesn't mean that it is clean. Upon check in we found a row of empty bottles and cans behind the entrance door from previous guests. The water in shower doesn't drain. We talked about it several times but nothing was done. The breakfast is the same every morning and the breakfast area is so small that it is impossible to squeeze between tables. The coffee maker is so old that it is hardly working and coffee is awful and cheap. The staff is so hopeless that they are lying intentionally. If you forget something do not hope to get it back. Our previous stay we left jewelry in the room and contacted the Hotel straight away after check out. They nicely replied that everything was found and we can collect jewelry upon our next stay. I called the hotel three weeks before arrival and asked to prepare our stuff, which has been promised. But upon arrival I was told that they never confirmed anything (even I had written confirmation), later on that it was not my jewelry that they found and lastly that they have no time to deal with my request. so absolutely helpless, rude and lying staff. We spoke to the manager who promised to resolve it but as usual nothing was done.