I deliberately switched from another accommodation to this hotel because it was too noisy there, and I assumed that in a 5-star hotel, I would finally get peace, good service, and appropriate quality. Unfortunately, I was completely disappointed.
Loud music played in the lobby until deep into the night, making it impossible to sleep. It wasn't until I personally went to the reception desk around 1:45 AM that the friendly staff member finally offered to turn off the music. The fact that one even has to go to reception in the middle of the night for this speaks volumes.
Additionally, I received by far the worst room in the hotel: Room 258. The room is extremely dark, has no proper window to the outside air, but only opens to the lobby. Fresh air? Natural light? None at all. The entire atmosphere in the room was correspondingly oppressive and dark. The night receptionist immediately knew it was room 258 without me having to say anything. Why would you even rent out such a room???
When I then asked for another room, I was told the hotel was fully booked and there were no alternatives whatsoever. Interestingly, at the same time, rooms of various categories were still available on several booking platforms. Simultaneously, I was also assured that I had already been given an 'upgrade.' This inevitably raises questions: If supposedly nothing was available – what exactly was I upgraded from?
Furthermore, the room wasn't even properly cleaned. There were still residues from the previous guest in the toilet – absolutely unacceptable in a supposed 5-star hotel.
The crowning glory: I was even charged an additional fee for this so-called 'upgrade' in the end.
In my opinion, a hotel with such rooms, such cleanliness, and such weak guest service deserves two stars rather than five.
Original TextTranslation provided by AI
