Grand Hotel Kempinski Riga

Nice standard room. Service was great. Serves breakfast with Asian style.

A very impressive experience in Riga, especially in this central hotel. The rooms were very comfortable, quiet,elegant, the bathroom - stunning- in marble, elegant lobby, young and professional staff. “A la carte”restaurant, perfect facilities. Congratulations!

This is a much overdue review concerning our one night stay at this opulent, well located hotel. We had originally booked for several nights but unfortunately we both did not sleep at all on our first (and only) night in the beautiful opera facing room due to insufficient air conditioning. It was hot and humid both outside and especially within the room itself. We called for assistance in making the huge room more comfortable and were told there was nothing they could do? Desperate, we resorted to sleeping tablets which also didn’t help! The breakfast we paid for was delicious. Even after all this time I recall the superb Hollandaise sauce with perfect poached eggs. As the issue of air conditioning could not be resolved, we decided to cancel remainder of our reservation. A cool, comfortable room and decent sleep is mandatory in all hotels - especially a 5 star one. Hopefully our bad experience was an aberration. We still give the hotel a very good rating for the lavish decor, huge bedroom, great location, views and superb breakfast. The understanding of the manager was much appreciated when we explained our dismay at our most uncomfortable night and reason for leaving. She graciously refunded the cost of the sleepless night. There is excellent leadership at this special hotel. However we do recommend enquiring about the effectiveness of the air conditioning in advance of warm weather, to ensure that the problem we endured has been long since resolved.

Rooms were very nice and beds very comfortable. Breakfast was really good and the women working each morning were extremely friendly and helpful. Check-in at the front desk was very good and was able to get into my room early which was very appreciated. However, after my check-in, the women at the front desk were not the friendliest which was a bit annoying.

This is probably the best hotel in Riga in terms of a full service property. It is centrally located by the opera house and the central city park. My diplomatic suite was as good as it needed to be, and I had no complaints about it. Hotel is strong on its facilities; its gym is well stocked (but no foam rollers), and it has a nice pool and sauna/steam area (but the pool and spa don't open till 9am which I found inconvenient). Hotel has a machine to spin dry bathing suits. Breakfast was decent with a nice buffet and a good mix of items including healthy ones. Hotel elevators are slow and it can be a pain if you are on a high floor. That was my main pain point here. Also, dinner choices here can be limited. There is a rooftop restaurant but there is no cooked fish item except for fried fish and chips. I couldn't use up more than half of my 100 euro food credit and wound up eating outside the second night. 5 minutes walk away is Stockmann's department store which has a fantastic food hall, by the way. I didn't particularly feel the desire to walk around outside at night here. One other point; the hotel's concierge was poorly trained and didn't really know the city. He couldn't answer basic questions about how to get around and where things were. This property is fine but as a Kempinski it could do some things better to make it deserve a rating of excellent.

very disappointing experience. At the time of booking, I specifically requested that the room temperature be set to 17°C, as I am very sensitive to heat and need a cooler environment to sleep well. However, upon arrival, I found the room was set at 20°C, and despite my efforts, I could not get the temperature lowered. I contacted the front desk multiple times during my stay, but they informed me that it wasn’t possible to reduce the temperature below 20°C. After my stay, I reached out to hotel management, only to be told that due to unspecified EU regulations, they are unable to lower the temperature below 20°C. This explanation is completely unacceptable, especially considering that all health guidelines, including those from the Sleep Foundation and the World Health Organization, recommend sleeping in a room between 16°C and 19°C for optimal rest. As a result, I was uncomfortable throughout my stay and had a terrible time trying to sleep. This experience has left me with a very negative impression of Kempinski hotels, and I will not be staying at this hotel or any other Kempinski property again.

Excellent location for exploring the city. We booked a junior suite and were upgraded to ones with an Opera House view. The rooms were spacious, the bathrooms had a lovely deep soaking tub and was fully loaded with all type of amenities you could want. Breakfast is a huge spread with some interesting local dishes alongside a huge buffet and interesting a la carte options. For price paid it was excellent value for money. The hotel has a beautiful roof top restaurant which I highly recommend. If temperatures allow book a room outside and enjoy the sunset. They will give you blankets if you get cold. As an aside, we found Riga to be a fabulous city, so much to do and see. We booked a Bob sleigh down the olympic track, visited KGB head quarters ( highly recommend) , took a Segway tour of the city, and visited the Museum of Occupation. We learnt so much about the history of the Balkans and their struggle for independence. Our children came away with a full history lesson without realising it. We only wished we had stayed longer.