Casa Heberart Guest House Capo le Case

TLDR: Your room might get cancelled without warning or notification if you book the room with a debit card to pay on location. The room might be nice, we never got to experience it because the owners cancelled our reservation a few days prior to our stay because they couldn't verify our debit card. We booked with a debit card because we chose the option to pay at the hotel. They cancelled without contacting me to ask for another card, and they didn't even send me an email to notify me that they had cancelled the reservation. I found out that they had cancelled when I contacted them to inquire about check-in procedures two days before our arrival, this was two days before easter which seems to be extremely busy for Rome with the Vatican and Pope and all. They didn't even apologize but just stated that we "didn't owe them money" and suggested that we try to find another hotel. When I asked why they cancelled without contacting me they just wrote that they, and I quote: "checked with ******* and I am entitled to cancel as the credit card does not guarantee the room". So yeah, the hotel may be nice, I don't know, but if you reserve the room with a debit card to pay at the hotel, they might cancel the reservation without contacting you first or even notifying you.

I didn't realise that the bathroom was not in the room, therefore I was really surprise when I found out that the bathroom was down the hall... not something that I would like to do ever again

We booked Casa Heberart at the very last minute , as we had an overnight layover in Rome before heading back home, trying to take advantage of seeing some Roman history. The place is so wonderfully located, and in minutes we had seen the Trevi fountain, the Spanish steps and the Pantheon. The Colosseum is very walkable, and along the way is great shopping and gelato, and we dined right across the street...40 feet from the door, and that was fabulous. All our texts were responded to very quickly , and the owner even organized a taxi ride to FMO in the am. It's hard to find reasonably priced accommodation in Rome within walking distance of the sights . Casa Heberart was exactly what we were looking for . Highly recommended !!

Cute Hotel. We had the „Chinese Room“ which gives very little space for suitcases. Was kind of a climb through the room. Other rooms which we have seen in the same accommodation are bigger. So better ask before booking. Cleanliness can be improved. Shower gel, soap in tiny plastic bags means a lot of plastic trash. Very noisy surrounding. Very central close to the Spanish Steps.

Close to centre but service from staff wasn’t great. I only saw a cleaner with little English, could not communicate with her. And was only able to communicate with one lady via text at her convenience

Staff are friendly & professional. Bed is super comfortable and pillows are bliss! Happy with my stay here. Would recommend

Really well located property and comfortable room. Staff very easy to contact via text.

Hi I want to thank you all very much. The apartment was really good, its location was excellent. The area was great. The staff was very good. The self Chek in very good. Thank you very much. We will cam back.