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The room was clean and well presented . Check in was made more difficult as the screen did not work for both ourselves and others which meant waiting for a receptionist to man the desk. She was polite and efficient. The breakfast was good. Parking was limited and we paid for parking on a nearby street . This turned out to be cheeped than the multi story car park even when the discount was applied Overall we were pleased with our two night stay in St Albans. This was the fourth forth hotel we stayed at and was certainly the best of the bunch

Very lovely apartment, clean and cosy. Accessing the flat on the first day was like a treasure hunt 😄. Nice location too. Heating can be improved.

The breakfast is monotonous and the same every day. It is the standard breakfast content of most hotels in the UK. Good location, located in the center of the town, easy to travel, parking is very difficult, and getting on and off luggage quickly. Good service attitude, actively solve problems and help

The location is perfect, situated just opposite of the St. Albans Cathedral Abbey. Their service was great too, the receptionist was kind and friendly. As for the cleanliness... the room is very clean. However, the room is very old. Creaking floors and walls. Uneven floors. Their isnt mold visually but there are moldy smells. There are cobwebs but only if you see closely. Their bed are extremely soft, like sleeping on marshmallows. Their TV have no channels at all, so nothing to watch. They do provide free wi-fi. As for amenities, all in provided including body wash, shampoo and bar soap. In the room, they have iron board, iron and hair dryer. Those who wanting for a drink, situated at their reception is a bar itself.

I have been to this holiday inn few times its good and close to motorway and also have free parking. staff is very nice and helpful found cleaning of room needs slightly more attention especially bathroom however its all very good. Breakfast is simple n alright to make a good start to day. Juice is not good at all however the coffee is nice and also have good tea selection. Hotel is clean and not smell

Excellent breakfast but I was charged for 2 @ £18.95 each (as I had a single room) so very expensive. On querying this I was told it was standard practice Large room although was surprised to have a disabled room when I hadn't requested one - meant that sink was low and shower was in the bath Room was cold. I was told the air conditioning had been put on for the summer and the room temperature couldn't be adjusted. Temperature control in room didn't work apart from blowing more cold air through the vents. Bathroom radiator didn't heat when turned on. Shower was lukewarm. Volume on TV control didn't work so sound very low Green light on ceiling for smoke detector kept me awake.