I really hate to leave a negative review, I never like doing it, but sometimes it's just necessary. I booked and paid for a deluxe room with a king-sized bed. After a very long journey and terrible jet lag, I was really looking forward to some comfort. Instead, I was given a standard room with a double bed, which made getting any rest impossible. When I complained, they told me the hotel doesn't offer deluxe rooms through third-party platforms... so how did I manage to book one then? They didn't offer any solutions, and I ended up spending 3 nights in a room type different from what I believed I had paid for.
Two other things I disliked: the general smell of the hotel (to me it smelled like pee, but that might be subjective). The odor was really unpleasant for me.
The second issue was the air conditioning. It was incredibly noisy all night, even after I turned it off (I don't understand how that's possible). The facilities feel very old, which (along with the smell) made the place seem dirty.
The staff, however, were very friendly, I can't deny that.
I truly regret having to leave this review, but it's an honest account of my experience.
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