Best Western Plus Hotel Terraza

Easy check in, service was very nice and respectful Food close by if you want to walk, many different options, and transportation to and from the airport was excellent!

The cleaning crew was excellent. Elevators were out of service for the entire stay and likely still are. Very noisy area. Bed was not comfortable . Ac didn’t work well . Hot rooms. Breakfast was excellent.

Great customer service but the hotel is very much in need of a renovation!!! Old carpets, old showers and the elevator is forever out of service. If your room faces the pool, be forewarned that you are at the mercy of loud guests. Location of the hotel is not the greatest if you do not have a car transportation. Walking seems dangerous as the streets are not pedestrian friendly.

They need to fix the elevator it’s been out off service for years other than that is a very good hotel

The elevators were turned off. We had to lug our luggage three flights of stairs on our own but the bellhop was super kind and helpful and all the personnel was nice and helpful. They charged us for the orange juice in what was supposed to be a free breakfast that came with hotel room. They did let us in early check in free but the rooms smell like mold and old musty home. The smell is bad so you have to open windows to air out rooms. The hotel is in bad need of updating esp the carpets are from like the 70’s and the old smells are embedded in the rooms. It is more like double what one should be paying for this type of stay. It is in a very safe area walking distance top notch food and shopping but I would recommend for what they charge stay at the hotel Capital or the Holiday Inn which was Waaaay better - with their suites more updated and comfortable. The beds were comfortable and sheets super clean but the mustyness and mold in the tile in the bathrooms made for a big no no for us. Glad we only stayed two days, daughter is allergic to mold, still sick a week later even though it was minimal mold in the bathroom. Bathroom had hot water and hair dryer and wish that they would use eco toiletries like other hotels are doing with big dispensers of refillable rather than tiny little bottles that barely hold anything so they give you like 4 of each thing making for a ton of trash that is unnecessary. the towels were good enough but no wash cloths provided, just body. Free parking

Front desk staff was friendly but not overly helpful. Think it was just a language issue, couldn’t suggest anything to see or do nearby. They did supply a driver when requested. The breakfast was tasty (meatless) with salvadorian variety.