My wife and I have stayed at four different Kempinski Hotels and have always been impressed. The staff is courteous, attentive, and friendly without being imposing. They are readily available but are not "in your face" helpful. The breakfast buffet is terrific and the surroundings are absolutely beautiful. The room was very comfortable. We wished for a longer stay, truly. I'm glad we went in the off season, however, (late October) since the surrounding area and narrow roads I imagine would become overwhelmed and choked with traffic in the high season. Five stars!