Scenic Hotels in Munich

"While your hotel facilities are acceptable, the operational failures and hostile staff conduct during my recent stay were entirely unacceptable. My room was located excessively far from the lobby, which amplified a serious safety hazard: the in-room telephone was completely broken. When I discovered the television was also unusable (stating the room was ”not checked in”), housekeeping dismissed me, forcing me to walk all the way to reception just to report your own technical failures. Worse, I experienced an emergency when my phone died without a universal adapter. Instead of helping me during an urgent situation, your staff predatorily refused to assist unless I purchased an overpriced adapter from the hotel. To top it all off, the reception staff were cold and dismissive. Their complete lack of basic courtesy and welcoming demeanor went beyond poor customer service. it felt distinctly like racial bias. A broken room phone is a safety violation, but your staff’s total lack of empathy during an emergency is a failure of management. I expect a formal response regarding how you plan to address these room defects and the deeply problematic behavior of your front desk team. Die Ausstattung Ihres Hotels ist zwar akzeptabel, die betrieblichen Mängel und das Verhalten Ihres Personals während meines Aufenthalts waren jedoch absolut inakzeptabel. Mein Zimmer lag extrem weit von der Lobby entfernt, was ein erhebliches Sicherheitsrisiko verschärfte: Das Zimmertelefon war komplett defekt. Als ich feststellte, dass auch der Fernseher nicht funktionierte (Anzeige: „Zimmer nicht eingecheckt“), wurde ich vom Housekeeping abgewiesen. Ich wurde gezwungen, den gesamten Weg zur Rezeption zu laufen, nur um Ihre eigenen technischen Fehler zu melden. Noch schlimmer war, dass ich mich in einer Notsituation befand, als mein Handy-Akku leer war und ich keinen Universaladapter dabei hatte. Anstatt mir in dieser dringenden Lage zu helfen, weigerte sich Ihr Personal, mich zu unterstützen, und drängte mich stattdessen in räuberischer Absicht dazu, einen völlig überteuerten Adapter vom Hotel zu kaufen. Zu allem Überfluss war das Personal an der Rezeption kalt und abweisend. Der völlige Mangel an grundlegender Höflichkeit ging über schlechten Kundenservice hinaus – es fühlte sich eindeutig nach rassistischer Voreingenommenheit an. Ein defektes Zimmertelefon ist ein Sicherheitsverstoß, aber das völlige Fehlen von Empathie Ihres Personals in einer Notsituation ist ein Versagen des Managements. Ich erwarte eine formelle Rückmeldung darüber, wie Sie diese Mängel im Zimmer und das zutiefst problematische Verhalten Ihres Rezeptionsteams beheben wollen."

"Out of the city but in 100 meters you are in a free highway to go everywhere in the city center. Outdoor private free parking. Front desk people kind and helpful. Around not many restaurants or cafes or  supermarkets but you can manage it, just in case of needs."

"Lovely staff that could help and give tips. Nice location related to transport for further exploration of the city. The aircondition was a environment friendly cooling system, it works but it isn’t as powerful as the normal aircon and was a bit confusing at first."

"What stood out most to me was the professionalism and warmth of the staff. From check-in to dining arrangements and everyday requests, every interaction reflected thoughtful and attentive service. The breakfast and on-site dining options were also excellent, with high-quality offerings that significantly enhanced my overall stay experience."

"Extremely satisfied! The air conditioning was wonderfully cool, and the service was excellent 👍. On my first day, I just went to drop off my luggage in the morning, but when I asked at the front desk, they happened to have a room ready, so they let me check in early. The room also had a coffee machine, a fresh bottle of water daily, and a refrigerator in the cabinet."

"Room was clean & well-equipped. However, they do not change towels everyday and this was not told beforehand. Thankfully, they did still help us change our towels after requesting it just once. Bottled water was not provided as well as Munich’s tap water is drinkable (Unfortunately, I disagree.) Staff was not very helpful when he saw us struggling to check-in as well. Location was great as it is right next to the U-/S-Bahn."

"”5 stars all around! If you're looking for a budget-friendly option in Munich, don't hesitate to book Leonardo Hotel Munich City Olympiapark and they got aircon! It's just a quick extra 5 minutes away via public transport, but the rate is easily the cheapest among comparable hotels in the area. The rooms, cleanliness, and service were all excellent. Perfect spot if you want to stretch your travel budget further!”"

"5月展會時間入住的，總體還不錯。房間比較簡陋，是鑰匙加門鎖的。早餐比較簡單，連雞蛋羹都沒有。不過，最喜歡的就是他們有配備一個24小時提供熱飲用水的製茶機咖啡機，每次我都去那裡接温水喝。非常適合中國胃的人了。其他酒店都沒有這樣的設施，雖然也會準備一個飲水處，可是都是冰水。唯獨這家是熱飲用水，贊👍🏻"