Richmond Ephesus Resort - All Inclusive

I will write feedback in detail about our stay in this hotel. 1. When checking in to the hotel, The reception team is very cold-faced, we cannot see anything like a smile on their faces, and this affects the guests. This issue should be seriously evaluated. Even though we paid extra for 1 child, they did not provide a child's bed for us. Of course, there may not be a family room available due to Eid rush , but it was perfectly appropriate for them to ask for payment. 2. There is a lot of variety of food but the quality is medium because pasta or white meat and yoghurt are generally used, these three products are interpreted in different ways as at least 7-8 varieties and it is not possible to find a different dish or dessert other than that, of course, in Turkey. Due to the increase in inflation, this is inevitably reflected in the whole sector, but still everything should not consist of these three main products, desserts, especially baklava varieties, have not been used pistachios. and I have not seen a single pistachio baklava or other dessert during these six days. The dessert consists of pudding and jelly varieties, interpreted in different ways. Of course, it is quite normal for the products to decrease depending on the occupancy rate of the hotel, but it is not normal for the quality to decrease. It is very important to have at least two star main meals in the food varieties. as visually the abundance of variety can be nice for the customers. 3. ⁠ I was very pleased with the facility in general. It has almost all the activities that should be done on a holiday. 4. ⁠ There are two issues I have to say about the reception service. Asked for a baby bed in afternoon after calling 2-3 times they brought at night at 10 also asked for a kettle and they brought but it doesn't work either. 5. ⁠ the atmosphere of the restaurant is very nice, the tables and chairs are extremely comfortable. 6. The location of the hotel is very nice, next to the sea, with a mountain view at the back. 7. ⁠perfect for kids, there's every activity they want 8. Outdoor and Indoor pools can be used by all guests at the same time. 9. ⁠ Most likely, the children were bitten by insects because our room was not disinfected before entering, and we were left with this problem for five days. Please change the reception team with a smiley face ones. Or give the regular trainings. 🙏 Considering all this I give 3 points.

Great location next to the sea, well laid out bungalows, comfortable beds, great range of healthy food.wonderful staff. It caters for all. We went during the Ramadan period and it was full of Turkish holiday makers with families. Loads of facilities for children, pools, gym slides, safe area. Very helpful staff. Our most amazing experience was at the Aqua spa. The most amazing hamam and massage experience with two phenomenal workers Turkan and Ayse. It was one of those experiences that you will always remember. So relaxing. I felt I was on cloud nine. Humza, Umit and Nur are three outstanding staff in my experience.

The hotel and area were completely great. You could find everything near you. The animation team so active, specially Barbie was a very kind and nice girl. The staff help you as much as they can. The food was varied every day. The hotel is also suitable for children with its kids club and it's staff. Great holiday. I recommend hear to families.

Our 5th visit to Turkey and this hotel is really great. All employees are extremely caring. We had some problems during our holiday and the friendly Umut who works in guest relations helped us a lot and I would like to thank him. The food is very tasty, especially the salads and starters are great. the rooms are hygienic and clean. Next year we will be back.