Bad service and outdated condition of the premises.
Bad smelling carpet smells of humidity, outdated equipment throughout the hotel. Lunch included…First time I saw this yogurt and cheese muffin in the room fridge. Well, we make do with all the hotels being full. We had to shorten our stay as an elderly person with us needed care. In a context where there is a shortage of rooms so it is easy to re-rent... there is no way to agree on a penalty, we must pay for the room in full even if it is re-rented.
No empathy zero customer service,,,
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